DODGE Complaints

I have an open safety recall on my 2021 Dodge Durango R/T. Upon receiving the paperwork in the mail I brought my car to a dealer to get it assessed. During that appointment, it was decided that I did need the recall part to be ordered and replaced. The dealer sent me on my way. I called back today to get an idea of when this would be performed and unfortunately, they said Chrysler did not have any parts available and that my part had effectively no ETA on it. I called Chrysler Customer Care to see what they could do in helping me locate the part. The service person on the other end of the phone told me that the car was safe to drive and there was absolutely NOTHING they could do for me and that I would have to wait. I then informed the service person I used to be a manager of a parts department for the CDJR brand and asked about the program that Chrylser has to expedite parts for customers. I have first-hand experience dealing with the expedition team and they always pulled through when I had my customers call in the past (less than a year ago). They would be able to acquire a part that had no ETA and get it to me usually within a week which was incredible for the safety needs of (at the time) our customers. The service person then informed me they had no idea and reiterated that there is nothing they can do and the vehicle is safe to drive. I need to put this complaint in because I have an open safety recall on my vehicle and the company that owns the recall and the part can not give me any estimation of when it will be taken care of and it is to be taken care of in a reasonable amount of time. I don't know who defines what reasonable is but having no estimate at all is certainly not justifiable. This recall is holding back business and personal driving because we as customers do not feel safe driving these long distances knowing that our vehicle could kill us or someone else due to this part flying off of our car and causing an accident with little to no warning.

The contact owns a 2003 Dodge Ram 2500. The contact received notification of NHTSA Campaign Number: 09E001000 (Steering), 13V528000 (Steering) and 15V312000 (Air Bags) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2005 Dodge Durango. The contact stated upon starting the vehicle, the instrument cluster was not operating properly. The speedometer displayed 50 MPH while the vehicle was parked and the odometer turned blank, and the vehicle was stuck in FWD. The contact stated that the interior lights failed to turn off upon depressing the light switch. Additionally, the contact stated while driving at an undisclosed speed, there was an abnormally strong electrical wiring burning odor inside the vehicle. The contact veered to the side of the road. The contact stated that the burning odor was coming through the A/C vents on both sides of the instrument panel. The vehicle was taken to a nearby independent mechanic, where it was diagnosed that the failure was related to NHTSA Campaign Number: 07V092000 (Electrical system). The dealer was notified of the failure and informed the contact that the recall repair was previously completed on the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 252,000.

The contact owns a 2012 Ram 1500. The contact stated that while driving at an undisclosed speed, the contact was alerted by another driver that the fuel tank had detached and was on the ground. Additionally, there was a fuel odor detected. The low fuel warning light was illuminated. The contact pulled over and inspected the vehicle. Upon inspection, the contact noticed that the front fuel tank strap and fuel tank was the ground, causing a fuel leak. The vehicle was towed to the dealer, where it was diagnosed that the fuel tank bracket and fuel tank needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 18V160000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The failure mileage was approximately 85,000.

Warning light on air bags stays lit will not go out according the other trucks of the same year and make where I worked this light does this on most of them it has been on for over a year

The active head restraint deployed on it's own. I was stopped at a light and the headrest slammed into the back of my head. I was alone in the vehicle, and nothing struck the seat or my vehicle. Upon inspection, the plastic clips that hold the metal bar in place have broken. It caused a headache and neck pain, as it jarred me unexpectedly. This affected my safety, and had I been moving at the time it could have caused an accident, putting others at risk as well. I called the dealer I purchased the vehicle from and was quoted over $600 for the part (replacement headrest) and labor, but have not taken it in for them to inspect it. There were no claims filed, so no inspections have occurred. There were no warnings, neither lights or messages, or any other problems with any part of the driver's seat. It just exploded.

My airbags failed to deploy in a head on collision with a jeeps enormous tail hitch that was shaped like a hook. This is definitely something worth looking into. My safety was compromised due to the airbags not deploying and because of this fault I’m experiencing neck/shoulder pain that I feel could have been prevented with the deployment of the air bags.

Shift Cable Snapped and could not shift the car out of reverse. I thought the car was in park and it started rolling. I had to use the Emergency brake to keep it in place and not roll into the road. The car was towed to a dealer and repaired. I am unaware if the component was inspected by the manufacturer but was not inspected by police or insurance. There were no warnings of the failure before it happened. There was a 2019 recall for the shifter cable bushing that was repaired/replaced in 2019.

Due to the subframe rusting on the undercarriage of the car, the lower ball joint completely detached from the car, cause the driver side tire to fall off during operation.

The driveshaft to pinion gear at the differential comes loose during normal driving. I have replaced the bit numerous times, but it keeps coming loose. There is a recall on same truck but different years. The exact problem the other Rams have is exact issue with mine. When it comes loose, the car grinds to a halt.