DODGE Complaints

The front passenger seat active head rest deployed while the vehicle was stopped and my wife was getting into the vehicle.

I am reporting a defect condition in a 2013 Dodge Challenger that appears materially identical to the condition described in FCA Emissions Recall UB4 involving the evaporative emissions canister system. See: [XXX] . The vehicle experiences severe difficulty during refueling. Fuel pump nozzles repeatedly and continuously auto-shutoff during normal fueling attempts, preventing normal refueling operation. An independent mechanic diagnosed the issue as related to the evaporative emissions canister / EVAP system. After disconnecting the affected component/system, the vehicle immediately resumed normal fueling operation without repeated pump shutoff. The symptoms and apparent defect mechanism appear materially consistent with those described in Recall UB4 and NHTSA bulletin MC-10174189-9999; however, this VIN is currently excluded from the recall population. I am submitting this complaint because the defect appears to exist outside the currently identified VIN population. The manufacturer (Dodge) is refusing to investigate further, citing there is no recall coverage and NHTSA is responsible. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

In August 2024, the airbag system in a 2009 Dodge Grand Caravan (VIN: [XXX] ) deployed unexpectedly while the vehicle was parked and not in operation. There was no collision, impact, or known external trigger at the time of deployment. The malfunction involved the airbag restraint system and/or related electrical or control components. An unexpected airbag deployment creates a serious safety concern because it could injure vehicle occupants or bystanders and indicates a potential defect in the restraint system. The vehicle was immediately taken to Banister Chrysler Dodge Jeep Ram in Hampton, Virginia, where it has remained since the incident. To the best of our knowledge, the vehicle has remained in dealership/manufacturer custody and should be available for inspection. The manufacturer indicated they were reviewing the matter and determining the value of the vehicle; however, despite extended time passing, no repair, replacement, or written resolution has been provided. The issue has not been reproduced because the vehicle has remained out of service since the incident. It is UNKNOWN whether the precise cause has been formally confirmed by the manufacturer or dealership. No injuries occurred, but the incident placed the safety of the owners and others at risk because a critical safety restraint system deployed without warning while the vehicle was stationary. Documented NHTSA recalls affecting Dodge Grand Caravan airbag systems and related models demonstrate prior manufacturer awareness of airbag-related safety defects. Although this VIN currently shows no open recall, the spontaneous deployment raises concern regarding unresolved or inadequately corrected airbag system defects. No known warning lamps or dashboard messages were specifically recalled prior to the incident. Any additional warning indicators are UNKNOWN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Dodge Caravan. The contact stated that while operating the vehicle the airbag warning light had remained illuminated. The vehicle was taken to the local mechanic who diagnosed that the front driver side head rest sensor had failed and needed to replaced. The mechanic contacted the local dealer and informed that the part was on back order and not available. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was 73,000.

The driver's side LED headlight has gone out. It is LED and suppose to outlast the vehicle. Headlight works but turn signal doesn't in the front. This unit is over $1,000 to have replaced and multiple people are complaining about it happening to their Dodge Durango RT's as well.

The contract owns a 2016 Dodge Charger. The contact stated that while driving approximately 38 MPH, the vehicle began cranking. The contact was able to pull to the side of the road, where they called a relative. Once the relative arrived and inspected the vehicle, they noticed the drive shaft had detached. They drove back up the road the truck had just traveled and found the drive shaft. The vehicle was towed to a mechanic, who confirmed the drive shaft had detached from the vehicle, causing a fracture in both the transmission and transfer case. The contact found information on NHTSA Campaign Numbers 16V-043000 (Structure) and 18V-281000 (Power Train); reported a similar failure. The vehicle's drive shaft, transmission, and transfer case were scheduled for replacement. The manufacturer was informed, and it was confirmed that the VIN was not attached to any recalls. The failure mileage was approximately 100,000.

Manufacturer failed to provide an adequate remedy for Safety Recall 17V-435 (T36). On 09/12/2018, the dealer "inspected" the 180-AMP alternator (Part 4801833AB) and cleared it as safe. On 09/25/2019, this exact component suffered a total fatigue failure, causing a "no-start" condition and electrical collapse. Safety Risk: This vehicle is equipped with Electro-Hydraulic Power Steering (EHPS). The alternator failure poses a risk of sudden loss of power steering assist and engine stall, which are the primary safety hazards identified in 17V-435. Regulatory Issue: FCA (Stellantis) has denied reimbursement for the repair by incorrectly citing "Basic Warranty Expiration," which is a violation of the National Traffic and Motor Vehicle Safety Act (Safety recalls do not expire). Furthermore, FCA claims the part is "not covered," despite the dealer invoice identifying it as the 180-AMP unit central to the T36 recall. I am requesting an ODI review of the adequacy of the "inspection-only" remedy for this VIN.

Shifter cable bushing failure - 1st recall in 2019, took to Dodge, was replaced in April of 2020. October 2025, safety recall replacement for the 1st recall fix as the shifter cable bushing failure, and as of May 12th 2026, there is NO remedy. My bushing broke April 2026 and I can't get it repaired. With no cable bushing, I cannot use my transmission gear shift in the car, every time I need to shift to either P, D, N and R, I have to manually get out of the car, open the hood, reach inside the hot engine to manually shift the gears.I contacted Stellantis Customer Service that handles recalls. The ONLY option they had for me for this October 2025 recall was to get my car fixed at a mechanic or Dodge dealership and send them the paid invoice so they could reimburse me for the money I spent. I told them that was unacceptable to me because 1.) how can you announce a national public recall in October 2025 and it's May of 2026 and STILL do and not have literally the small part (bushing size) that you've recalled? 2.) Dodge telling me to get the part fixed for $500 or more at a mechanic when the part that doesn't exist ANYWHERE that fits my Dart? Make it make sense! Meanwhile, everyday, I risk burning myself every time I have to reach into my hot engine to manually shift gears. This is dangerous and risks litigation if I burn myself anymore. Why is Stellantis allowed to get away with this? I refuse to pay and get reimbursed when it's a recall. Worse yet, how do I get it fixed if the part apparently isn't available? Again, make it make sense... Dodge is responsible to fix recalls on their dime, not mine.

after starting my car and putting it in reverse the gear stopped shifting. after lifting up the cover for the knob i found that the shifter cable snapped. i called the dealership and was told about the recall. they told me to take it in and they would be able to fix it. after manually shifting my car back into drive i was able to make my way to the dealership. but not before my transmission slipped again and i had to manually pull the lever. i had to drive on a busy road not knowing if my car was going to stop and id get into a wreck. but then the dealership told me that the remedy was not finalized for the recall. even though the interim recall was given in november. this is a safety hazard and the nhtsa must hold dodge accountable for this recall.

The contact owns a 2016 Dodge Dart. The contact stated that while his daughter was driving, the shifter cable detached while parking at the bank. There were no warning lights illuminated. The vehicle had been inspected prior to the failure. The vehicle was towed to his residence. The local dealer was contacted, who informed the part was backordered for NHTSA Campaign Number: 25V674000 (Powertrain). The vehicle was not diagnosed or repaired. The manufacturer was contacted, who confirmed the remedy was not available. The failure mileage was approximately 122,828.