DODGE Complaints

The ABS light was on in the car. Took to a repair shop and they replaced the ABS Module. Said it fell under R61. But then my re-imbursment was declined because they said my vin did not have the problem. But putting in a new ABS module and reprogramming fixed the issue. How do I get refunded for the failure of a break system that should never have happened? Please call me 979.216.8043

The contact owns a 2016 Dodge Grand Caravan. The contact stated that while starting the vehicle, the contact detected an abnormal winding sound from either the transmission or the engine. After the vehicle warmed up, the sound diminished. The contact called the local dealer who recommended an engine replacement. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train). The manufacturer was contacted, and the contact was informed there were no open recalls on the VIN. The failure mileage was approximately 80,000.

The contact owns a 2018 Dodge Grand Caravan. The contact stated that the rear passenger’s side sliding door failed to unlock as designed. The contact that stated that she attempted to unlock the door using the key fob and manually from the inside and outside the vehicle however, the door failed to unlock as designed. Additionally, the contact stated that prior to the door failing to unlock, she had heard a buzzing sound while operating the sliding door. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 78,000.

Vehicle has been well maintained. It has 71,xxx miles. With no warning or indication of problems, we had complete transmission failure. It worked fine, we exited highway and it was noisy. Within 2 miles, the transmission was slipping (jerking van) and then totally went out (won't accelerate at all). Still no warning lights. Towed and repair center said complete transmission failure. Looking online, this has happened to multiple people in very similar fashion (no indication of issue to being undriveable within minutes). For a vehicle with 71,xxx miles and being 3 years old, this is terrible...still a substantial loan in place :(

Cylinder 2 is misfiring, for coils and spark plugs. Vehicle had tune up and replaced all spark plugs and coils in March. Check engine still coming on reading same code, has been checked multiple times, coils and spark plugs are perfect and brand new.

The contact owns a 2014 Dodge Charger. The contact stated that while driving at approximately 35 MPH, the vehicle experienced a loss of power steering, stalled, and then lost motive power. The vehicle was able to restart but was inoperable. The battery warning light was illuminated. The vehicle was towed to the residence. The contact became aware of NHTSA Campaign Number: 17V435000 (Electrical System); however, the VIN was not included in the recall. The vehicle had not yet been taken to an independent mechanic or a local dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 109,000.

I Came into dealership for scheduled service appointment on Apr 5, 2023 10:30:00 AM at EDWARDS CDJR OF OMAHA to get recall fixed on fuel pump relay and an oil change after receiving my 2012 Dodge Durango Citadel back my lights randomly starting blanking and my vehicle stalled and it wouldn’t start or turn over. So I spoke to service rep [XXX] at EDWARDS CDJR OF OMAHA 17950 Burt St and had the car towed back to the dealership that fixed on it EDWARDS CDJR OF OMAHA. I was originally told they didn’t have a loaner to lend to me so I can continue being a caregiver to my mother and transport her and my 7 children around until 04/21/2023 and that someone would call me that day to pickup a loaner vehicle. I called on 04/21/2023 about the loaner and they said someone would call me by midday to pick up a loaner. Now it’s Monday 04/24/2023 and I get a text stating 10 things are wrong with my vehicle in this link https://c.xtime.com/vkepCy2nkAoA2L4fXX including the PCM, which was more items then what was originally stated when they had inspected my vehicle on 04/05/2023 during the recall fix. So I informed them that, “ I will not pay for the pcm to be fixed because this issue is a result of whoever was the mechanic that was originally supposed to fix the recall fuel pump relay, so your shop has to fix it due to negligence on your mechanic's fault. I don't want to have to take anyone to court or give this issues to an attorney, this was sent to better business bureau because I have been left without transportation and facing economic hardship due to this situation.” Then they had their Service Manager [XXX] reach out to me over the phone, and he said that he spoke to three on-site master mechanic at the dealership and they all said the PCM had nothing to do with the fuel pump relay recall. I asked about escalating the issue and submitting an incident report to an higher up authority, he said he can’t. I asked again about the loaner he said there’s no loaner available. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMAT

The front passenger door started to not unlock when using the fob. Now it won't lock or unlock at all. Starting this week the front driver-side door started to have the same issue. Will not lock or unlock when using the fob.

The contact owns a 2013 Dodge Dart. The contact stated while driving at various speeds, the vehicle stalled with the service transmission and check engine warning lights illuminated. The contact turned off and restarted the vehicle, and the vehicle operated normally. The vehicle was taken to an independent mechanic; however, the mechanic was unable to duplicate the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The vehicle was not yet repaired. The failure mileage was approximately 120,000.

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the rear passenger’s side sliding door failed to open using the remote or manually. The vehicle was taken to the dealer however, the failure cause was not diagnosed due to the cost of the diagnostic fee. The manufacturer was not made aware of the failure. The failure mileage was 42,900.