DODGE Complaints

The contact owns a 2020 Dodge Durango. The contact stated that while driving at various speeds, the "Service Shifter" message displayed on the instrument panel. The contact then stated that while driving at 65 MPH, several messages appeared on the instrument panel and the steering wheel became difficult to turn. The contact used excessive force to steer the vehicle off to the shoulder of the highway. The contact also stated that the vehicle failed to accelerate while depressing the accelerator pedal. Due to the failure, the vehicle was towed to the dealer where it was diagnosed with a defective shifter control module. The manufacturer was not notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was 29,980.

The contact owns a 2021 Dodge Durango. The contact stated while driving 63 MPH, the power steering assist warning light illuminated, and the steering wheel became firm. The contact was able to pull over on the side of the road. The vehicle was towed to the dealer and the dealer stated that no failure was found. The dealer suggested that the power steering control module software be updated. The vehicle was repaired but the failure persisted. The manufacturer was contacted, and the manufacturer approved the repair of the vehicle. The failure mileage was 1,000.

The contact owns a 2011 Ram 1500. The contact stated that on various occasions after turning off the vehicle and removing the key from the ignition, the gear shifter inadvertently shifted from the park(P) to neutral(N). No warning lights were illuminated. The vehicle was taken to a local dealer to be serviced under NHTSA Campaign Number: 17V821000 (Power Train). The vehicle was repaired; however, the failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 41,000.

Drivers side heat rest deployed sitting still. Plastic holding metal strike pin broke. Luckily no one was in the drivers seat. I just got out of it a few minutes before it happened.

This appears to be a known problem in these but my vehicle was built AFTER the period Chrysler acknowledged a problem for. My van was built in June 2017 whereas the settlement states vehicles built until January of 2017. I paid $400 to have the dealer replace the lock actuator in the passenger sliding door in July 2021. The door would not lock or unlock without manually moving the switch. Since the "fix" that door seems to rattle and has gotten worse over time but it does lock now. In the recent weeks, the driver side now no longer works. I have just contacted Chrysler about this and am awaiting a response. But a) I should not have paid for the first repair and b) I shouldn't have to for the second considering this is a known issue. I use this vehicle for my family and having doors that don't lock or unlock is a HUGE concern for me.

Vehicle has been recalled 2 separate times for fuel pump wiring harness which causes no start and possible stall. Vehicle is still having no start issues after being serviced for recall.

The driver and passenger side slide door when turn the child safety lock on the door can still be opened by children by the door button beside the door.

My abs, traction control, and my AWD service light all have been on making my car jump before I can accelerate and it then drives fine but today it would not allow me to go over 15MPH and all I could hear was grinding noises! This was the first time that has happened, I’ve replaced the wheel sensors, bearings, and all new tires it turned off for a couple months but now is back on! This is a huge hazard, I have 3 kids that were with me when the new incident happened and had to put my hazards on to make it into a gas station parking lot, this needs a recall on all senors, abs, cruise control, electrical, transmission. List goes on. What is it going to take for them to see many people have been complaining of the same issues at hand?? Is it going to take a serious or critical accident?? It should not have to get that far, I’ve complained a couple years ago and no one ever contacted about these issues. I just want my car safe for my kids! Please I beg of you to do something about these issues!

While stopped at a traffic light, the drivers side front headrest exploded forward hitting my wife in the back of the head. Upon inspection, I noticed part of the plastic hinge inside the headrest had broken or sheared off. Although it did not appear to have caused her personal injury, had this occurred while driving it very well could have caused an accident, due to the impact and loud noise.

While driving down the highway, my vehicle suddenly went to full throttle. Shocked me so that I held the brake pedal down as hard as I could to keep from rear ending the car ahead of me. After several hundred yards, my van dropped back to idle. Checked and found out this had been a problem with Chrysler vehicles in the 2015 -2016 models. My vehicle has 50,000 + miles on it. Checked with Davis-Moore, my dealer, and they know nothing.