DODGE Complaints

I am submitting this complaint regarding a serious safety-related failure involving the Totally Integrated Power Module (TIPM) in my 2017 Dodge Durango. Although my vehicle is not included in the 2011–2013 recall window for Safety Notice R0 / NHTSA 14V-115, it experienced the same dangerous malfunction described in that recall. The TIPM failed without warning and caused a catastrophic failure of the fuel pump. As a result, the vehicle would crank but would not start, leaving my wife stranded and requiring a tow to an automotive repair facility. The repair shop confirmed that the TIPM malfunction caused the fuel pump to fail internally and come apart inside the fuel tank. The TIPM installed in the vehicle is part number P68251629AC A, vendor code 16238DA, with an additional number of 16317G. The TIPM was not inspected anyone other than the repair facility and there were no warning lights or codes prior the failure. The quoted cost for parts and labor to correct this safety-related defect is $2,100. FCA has refused to cover the repair because my vehicle falls outside the recall years, despite the failure matching the symptoms and safety risks identified in NHTSA Campaign 14V-115. Given the severity of the failure, the safety risk posed to my family, and the clear similarity to the known TIPM defect, I am requesting NHTSA’s assistance in reviewing this incident, determining whether the recall should be expanded to include additional model years, and supporting my request for FCA to cover the full cost of repairs or reimburse me for the necessary corrective work. This failure created a hazardous situation and resulted in significant financial burden for a defect consistent with an already-recognized safety issue. I respectfully request that NHTSA investigate this matter and take appropriate action.

The contact owns a 2018 Dodge Challenger. The contact stated that the rims on the wheels of the vehicle were poorly designed and there were several cracks on the rims. The vehicle was taken to an independent mechanic who discovered cracks on the inside edges of the rims. The contact stated that the cracks were formed while driving over bumps and uneven road pavements. The dealer was notified of the failure, and the contact was notified that there were no recalls related to the VIN. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 75,000.

The contact owns a 2018 Dodge Journey. The contact stated that while attempting to reverse, the back over prevention camera was foggy or the image was displayed upside down. An independent mechanic was not contacted. The vehicle was taken to an independent mechanic to be diagnosed, and the contact was informed that the back over prevention camera wiring harness needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 18V396000 (VISIBILITY); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 140,000.

The contact owns a 2023 Dodge Hornet. The contact received notification of NHTSA Campaign Number: 25V246000 (Back Over Prevention). The contact had taken the vehicle to a dealer and was informed that the recall repair was completed; however, the NHTSA website indicated that the VIN was still under recall. The contact informed the manufacturer, and an appointment was scheduled, but the contact was informed by the dealer that the recall repair had been performed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

42,000 miles drive shaft failure. Dealer stated drive shaft is ready to fall off. Completely stock vehicle, 1 owner.

What component or system failed or malfunctioned, and is it available for inspection upon request? Passenger and driver seat caught on fire spontaneously, engine or battery has also been dying/ malfunctioning, touch screen also has issues. Yes available for inspection. How was your safety or the safety of others put at risk? Almost burned by seat of if I didn’t smell a burning smell. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.

The contact's ex-wife owns a 2012 Dodge Ram 1500. The contact stated that while his ex-wife was driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The driver shifted into park(P) and then restarted the vehicle. The contact stated that the starter and key fob were replaced twice. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 23V265000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was 165,353.

The contact owns a 2013 Dodge Dart. The contact stated that while parking the vehicle, the vehicle moved forward while shifted to park(P). The check engine warning light was illuminated. The contact associated the failure with NHTSA Campaign Number: 25V674000 (Power Train). The local dealer was contacted and confirmed that parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 162,000.

The contact owns a 2015 Dodge Charger. The contact stated that while driving at an undisclosed speed, the vehicle was idling roughly, and there was a ticking sound coming from the vehicle. There was no warning light illuminated. The contact stated that the vehicle hesitated while attempting to accelerate. The vehicle was taken to an independent mechanic, where it was diagnosed that the camshaft had failed and needed to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer, where it was also diagnosed that the camshaft had failed and needed to be replaced. The vehicle was not repaired. The contact was informed that this was a known issue and that several vehicles had been taken to the dealer for the same failure. The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 131,300.

I am having continual failures of the electronic door lock/linkage that causes the door to no open from either the interior or exterior of the vehicle. The door latch has been replaced twice on the driver door, once on the rear driver side, the passenger rear is going to be replaced this week, and the passenger front is starting to make a similar noise that the others have made before failing. In an attempt to fix before the cable was also replaced on the latch. The vehicle will not lock the doors allowing for them to be opened while the alarm is armed and will set it off from the exterior of the vehicle. This does not appear to be related to cold weather that has caused issues with the door closing in the past. All repairs have been completed under warranty, but I am considering this to be a safety risk, it does not throw warning messages or errors on the EVIC, and a general scanner does not show any faults with the door. I consider this to be a major safety risk due to the fact that if it fails on the interior of the vehicle, you cannot get out in an emergency without climbing over the door. If it fails from the exterior and an emergency happens you would need to access from another way and crawl over the seats. I do not slam the doors, and the driver side are the most used on this vehicle.