DODGE Complaints

TL* THE CONTACT OWNS A 2004 DODGE SPRINTER. THE CONTACT STATED THAT THE VEHICLE CONSISTENTLY MISFIRED. THE DODGE MANUFACTURER INCLUDED THE VEHICLE IN ITS T21 EMISSIONS RECALL FOR THE ENGINE CONTROL UNIT; HOWEVER, THE TOOLS, AN AVAILABLE TECHNICIAN, AND THE PART WAS NOT AVAILABLE TO SCHEDULE THE REPAIR APPOINTMENT. THE FOLLOWING DEALERS WERE CONTACTED: ED VOYLES CHRYSLER DODGE JEEP RAM (789 COBB PKWY SE, MARIETTA, GA 30060, (844) 715-5921), SHOTTENKIRK CHRYSLER DODGE JEEP RAM (200 LIBERTY BLVD, CANTON, GA 30114, (678) 535-3417), LANDMARK DODGE CHRYSLER JEEP RAM (6850 MT ZION BLVD, MORROW, GA 30260, (770) 968-4900), DON JACKSON CHRYSLER DODGE JEEP RAM (3950 JONESBORO RD, UNION CITY, GA 30291, (770) 969-7229), AND MALL OF GEORGIA CHRYSLER DODGE JEEP (4345 BUFORD DR, BUFORD, GA 30518, (888) 522-5112). THE VEHICLE WAS NOT DIAGNOSED AND WAS NOT BEING DRIVEN DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ASSIGNED A CASE MANAGER WHO WAS TO RESPOND WITHIN ONE BUSINESS DAY. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT CONSUMER STATED TODAY IS AUGUST 10,2018 AND WE ARE STILL ATTEMPTING TO RESOLVE OUR RECALL T-21 OF SPRINTER 2004. ALTHOUGH IT HAS TAKEN 3 MONTH TO EVEN ATTEMPT TO GET THIS RECALL RESOLVED. WE WENT TI HAVE THE SITUATION SOLVED ON AUG 7. NOW AFTER A SERVICE MANAGER ASKED HIS OWN PERSONAL COMPUTER TO DO THE UPDATE... WE NOW HAVE A "CHECK ENGINE" LIGHT ON- STILL NOT RESOLVED MANY POOR EXCUSES FROM CIA- CASE# 3646736668. UPDATED 10/9/18*JB

TL* THE CONTACT OWNS A 2012 DODGE CHARGER POLICE VEHICLE. WHILE DRIVING, THE CONTACT NOTICED A HEAVY CLOUD OF SMOKE. THE CONTACT PULLED THE VEHICLE OVER TO CHECK UNDER THE HOOD AND NOTICED ANTI-FREEZE ON THE GROUND. WHEN THE CONTACT REFILLED THE RADIATOR WITH ANTI-FREEZE, IT WOULD CONTINUE TO LEAK OUT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED JAY MALONE MOTORS AT 320-587-4748 (LOCATED AT 1165 MN-7, HUTCHINSON, MN 55350) AND WAS INFORMED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VIN. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RADIATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO HAVE THE RADIATOR REPLACED WITH AN AFTERMARKET RADIATOR. THE APPROXIMATE FAILURE MILEAGE WAS 138,000. *TT

CAME OUT FROM THE STORE AND TRIED TO START MY CAR AND IT WOULDN'T START. THE ENGINE WON'T EVEN CRANK. IT IS APPARENTLY A KNOWN ISSUE THAT THE MANUFACTURER REFUSES TO DO A RECALL FOR.

RECALL BALL JOINTS AND LOWER CONTROL ARMS TIRED OF REPLACING TIRES AND I LOOKED IT UP THERE WAS 0 RECALLS ASSISTED ON MY CAR

VEHICLE JUST CAME OFF THE EXPRESSWAY PASSENGER SIDE FRONT STEERING BALL JOINT BROKE AS VEHICLE WAS BEING PARKED, THE DRIVERS SIDE WAS REPLACED BY DODGE UNDER RECALL. THEY DID NOT WANT TO EXCEPT LIABILITY FOR THE PASSENGER SIDE. IT HAS BEEN A LITTLE OVER A YEAR AND THE DRIVERS SIDE THEY REPLACED UNDER RECALL IS SHOWING A LOT OF PLAY AND NEEDS TO BE REPLACED AGAIN.

WHEN TURNING ON RIGHT TURN SIGNAL IT FLASHES AND SHUTS OFF WHILE THE SWITCH IS STILL ON. WHEN I SIGNAL LEFT IT DOESN'T WORK AT TIMES, ALL THIS HAPPENS WHILE THE VEHICLE IN IN MOTION ON THE ROAD. I TRIED CONTACTING DODGE AND THEY WERE NO HELP. THIS IS A HUGE SAFETY ISSUE AND COULD LEAD ME TO GET PULLED OVER OR IN AN ACCIDENT

TURN SIGNALS STOPPED WORKING IN THE FRONT. REPLACED BULBS MULTI FUNTION SWITCH AND LIGHT BULD SOCKETS AND STILL DONT WORK

4.7L ENGINE BLEW HOLE THE SIZE OF A GOLF BALL IN BLOCK WHILE PASSING A SLOWER MOVING CAR ON A COUNTRY PAVED HIGHWAY MAXED AT ABOUT 60MPH. ENGINE HAS 72250 MILES, RUNNING 5W30 SYNTHETIC OIL. REGULAR HOME MAINTENANCE - OIL CHANGES EVERY 3000 MILES, OTHER MAINTENANCE AS IN USER MANUAL AT HOME. HAD NO CHECK ENGINE LIGHT, NO WARNING. TRUCK WELL MAINTAINED (LIKE NEW INSIDE AND OUT. I'M RETIRED AND TRUCK IS FOR PLEASURE USE.

DURING ITS MOST RECENT SCHEDULED OIL CHANGE ON MAY 25, 2018, THE DODGE SERVICE DEPARTMENT INDICATED THAT MY 2010 CHALLENGER SRT8 WITH 56,000 MILES HAS AN OIL LEAK THAT IS LEAKING FROM THE FRONT OF THE CRANKSHAFT AND THE DODGE CHALLENGER SERPENTINE/DRIVE BELT IS SPRAYING OIL ALL OVER THE PLACE UNDER THE HOOD, ON THE ENGINE AND DIRECTLY INTO THE ALTERNATOR WHICH THE DODGE SERVICE DEPARTMENT INDICATED COULD CAUSE A FIRE! I CONTACTED FIAT CHRYSLER AUTOMOBILES CUSTOMER CARE (CASE NUMBER 34409843) AND PROVIDED DETAIL WITH AFTER 5 CUSTOMER CARE AGENTS ON 5 SEPARATE OCCASIONS PROMISING ME A CALLBACK (NEVER RECEIVED) WISHED ME GOOD LUCK WITH HAVING DODGE ADDRESS THE ENGINE OIL LEAK / FIRE HAZARD. I HAVE INQUIRED WITH TWO OTHER LOCAL DODGE DEALERSHIP SERVICE DEPARTMENTS AND BOTH INDICATED THAT THEY HAVE NEVER SEEN THIS TYPE OF ISSUE ON A 2010 DODGE CHALLENGER SRT8. ON JULY 3, 2018, I ONCE AGAIN CONTACTED FIAT CHRYSLER AUTOMOBILES CUSTOMER CARE AND WAS ADVISED THAT CASE NUMBER 34409843 WAS UNILATERALLY CLOSED BY A SUPERVISOR WITHOUT CONTACTING ME OR THE DODGE DEALERSHIP SERVICE DEPARTMENT THAT PERFORMS ALL MAINTENANCE ON MY 2010 DODGE CHALLENGER SRT8. ACCORDINGLY, I REQUESTED AND THE FIAT CHRYSLER AUTOMOBILES CUSTOMER CARE REPRESENTATIVE OPENED UP A NEW CASE (CASE NUMBER 34660813) CASE NUMBER 34409843 05/25/2018-GABRIEL EMPLOYEE ID GW373 06/13/2013-JAKE EMPLOYEE ID JR2692 06/20/2018-ROBERT EMPLOYEE ID RC2336 06/20/2018-LAUREN EMPLOYEE ID LUW551 07/03/2018-JANELLE (REFUSED TO PROVIDE EMPLOYEE ID) CASE NUMBER 34660813 07/03/2018-DOAA EMPLOYEE ID DH1013 SINCE THE SERVICE VISIT ON MAY 25, 2018, I HAVE NOT BEEN ABLE TO DRIVE MY VEHICLE FOR FEAR THAT IT WILL CATCH FIRE.

TL* THE CONTACT OWNS A 2010 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V821000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LITHIA CHRYSLER JEEP DODGE RAM OF POCATELLO, 633 BULLOCK ST, POCATELLO, ID 83201, (208) 904-3369) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.