2023 GENESIS GV60 Complaints

From the service report: " SCANNED FOUND NO TROUBLE CODES IN SYSTEM PUT VEHICLE ON LIFT AND INSPECTED FOUND LEFT REAR AXLE FAILED INTERNALLY NEEDS NEW AXLE TECH REMOVED AND REPLACED AXLE. My experience: I pulled out of our driveway and after ~100 yards I heard a clunk. I thought maybe I hit a pothole. After driving another ~300 yard I accelerated on a freeway onramp when the car lost power and served a bit. There were no warning lights or messages. I was just able to get off the onramp before entering the freeway. The loss of power and lack of some control was dangerous for me and to those behind me. The car was towed to the dealership (Genesis of Meriden). They determined that it was the rear axel. This is quite concerning because the axel or driveshaft had already been replaced as part of a recall. It is also concerning because the car has ~5000 miles.

Stopped car in a parking spot for a few minutes. Reversed and proceeded to put the car into drive. Immediately upon switching to Drive, the vehicle produced a loud pop from the rear and announced the check electrical system error. Recall Service 907G was performed on the vehicle in question 2 months prior and was reported as closed when checking by the VIN. However the ICCU and High Voltage Fuse is needing to be replaced with no ETA on the replacement part(s) as of this reports submission. Dealership advised NOT to drive the vehicle and arranged a tow. Car has been at the dealership for over a week now.

The contact owns a 2023 Genesis GV60. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 23V300000 (Power Train) however, the failure occurred after the recall repair was performed. The contact stated that while driving at an undisclosed speed, the vehicle experienced unintended acceleration. The contact depressed the brake pedal, and the vehicle made an abnormally loud sound. The vehicle lost traction and then lost motive power. The transmission failed to shift into park(P), and the Auto Start/Stop button was pressed but failed to shut off the vehicle immediately. Later, the transmission was able to shift into neutral(N) and then park(P). No warning light was illuminated. The vehicle was towed to the residence, where the failure recurred. The vehicle was then towed to the dealer; however, the vehicle was not yet diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 11,000.

The contact owns a 2023 Genesis GV60. The contact received notification of NHTSA Campaign Number: 23V300000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Over the air updates are a prominent feature of the car that Genesis touts. The car's firmware gets updated including operating issues, brake system and throttle campaigns, safety fixes, and navigation get updated. The updates have been a big issue. Earlier this year an OTA update wiped out every user setting including steering, adaptive cruise and other safety related settings. This was an annoyance but could be corrected in a couple of hours for each driver's settings. In June, a new OTA update was sent out that was corrupted. US vehicles had the update get stuck at 63% completion. My car has been at Genesis service and the head unit now needs to be replaced since there is no way (USB stick or OTA) to reset the firmware. This may affect all US vehicles. It is not obvious unless one checks on the firmware version and gets screens like the ones I've attached. Because not being able to receive updates is not obvious, Genesis should be required to notify owners if their firmware has not and cannot be updated without a head unit replacement.

This car will simply stop charging after 7 minutes, 10 minutes or one hour. You have to babysit it so it charges.

THE ISSUE IS WITH THE LEVEL 2 CHARGING, THE CAR STOPS CHARGING AND CAN LEAVE THE CAR UNUSABLE OR WITH LIMITED MILEAGE AVAILABLE. THE CHARGING PORT OVERHEATS AND THE CAR STOPS CHARGING AND WILL NOT RESTART WITHOUT OPERATOR ACTION. THIS IS HAPPENING TO MANY CARS ON THIS PLATFORM. HYUNDIA IONIQ 5, KIA EV6. MY CAR HAS BEEN TO THE DEALER FOR SERVICE, CHARGE PORT OVERHEATING CODE WAS REGISTERED. THE CAR IS BEING SOLD TO CHARGE AT 48A / 240V LEVEL 2.

The car will not charge on a Level 2 charger without disconnecting after 20-60 minutes due to thermal/high heat issues. This is a problem with the car, not the charger, as I have charged multiple other types of electric vehicles off of this Level 2 charger without difficulty.

There is a known problem with the level 2 charging according to my local dealer. However, Genesis has not issued a fix. When charging the car over heats and reduces speed of the charge to a very low rate. Effectively making the car 3 to 4x slower than it is supposed to charge according the manual.

A defect is causing the level 2 chargers to overheat before my vehicles is charged. The chargers may overheat within 30 to 60 minutes of being in use. I must unplug and replug the home chargers in order to restart the charging process. The GV60 should be charged by 240-volt level 2 chargers at 48 amps in about seven hours, and it is not working as it stops and starts. I have reduced the charge rate from 11.2kw to 10.2kw and it still overheats and stops/starts. I reduced it all the way down to 6.8kw - the minimum setting on the vehicle. Genesis, Hyundai and Kia offered a software repair that does nothing to solve the charger problems. Dealerships perform the software modifications which allegedly lowers the level 2 charging speeds to avoid overheating down to 5.3kw which is less than the promised rate and this creates charging times of more than 10 hours. The Genesis/Hyundai/Kia Level 2 charger problems leaves all of us with different vehicles than advertised. Technical service bulletin (TSB) 23-EV-003h was issued to dealers due to level 2 charger problems when an electric vehicle, “intermittently stops charging before charging completes.” But the TSB never mentions how the software update will double the charging time. Genesis and Hyundai and Kia customers must allegedly manually turn down the charging current to prevent charge failures, but some vehicles allegedly suffer failures while charging at a low 28 amps. This means it will take much longer to fully charge the electric vehicles. I blame the problem on a defect in the charging port design which causes overheating. I would like Genesis/Hyundai/Kia to find a solution that restores the 11.2kw charging speed that I used to have on my GV60.