GENESIS Complaints

While I was parking in the lot, the vehicle nearly came to a stop when it abruptly accelerated on its own. My foot was firmly planted on the brake, a standard practice at the end of the parking process. The sudden acceleration made it impossible to regain control, resulting in a collision with the parking lot sign and a small tree. I took decisive action to steer the vehicle away from the glass door of the building in front of me, but it ultimately struck the building wall to my right. This incident highlights serious safety issues, specifically Sudden Unintended Acceleration (SUA) and a failure of the Collision Avoidance Assist safety technology.

The instrument cluster does not illuminate when car starts. This happens periodically and randomly and there are numerous reports of this on the internet. Surprised this has not been reported here previously.

The driver instrument cluster is not turning on the startup . Takes several minutes to be turned on.

•Malfunctions: •Brakes: Failed multiple times, including during a critical incident on 11/9/2024, where I couldn’t stop the car, risking a severe collision. •Steering: The steering system failed during the same event, making the car uncontrollable. •Acceleration: The vehicle unexpectedly accelerated on multiple occasions, including on 4/16/2024, creating dangerous driving conditions. •These components are available for inspection. •Safety Risks: •My safety was at extreme risk when the car unexpectedly accelerated, and I couldn’t stop it, narrowly avoiding a collision with gas tanks, which could have been catastrophic. •Inspection and Diagnosis: •The dealership inspected the car on 4/16/2024 and 10/11/2024, but no faults were found, despite my concerns. They only drove the car briefly and did not adequately investigate the braking or steering issues. •No diagnostic trouble codes (DTCs) were found, contradicting the malfunctions I experienced. •Inspection by Others: •The car was assessed by my insurance company, who initially missed wheel damages, later correcting the report after I pointed it out. •I also reached out to Genesis customer care but received no comprehensive response regarding the ongoing safety issues. •Symptoms Prior to Failure: •On 11/9/2024, the check engine light illuminated, but by the time I could schedule an appointment, it disappeared. Previous brake and steering issues were noted but not adequately investigated.

Multiple warning indicators are illuminated all of the time. Forward collision, Low brake fluid, brake light, lane departure warning, check lane safety system, check blind spot safety system. Vehicle is still drivable with all of this happening.

The contact owns a 2023 Genesis GV60. The contact stated while driving at an undisclosed speed, it was noticed that the battery percentage was excessively draining. The charger port warning light was illuminated. The contact attempted to depress the brake pedal however, the vehicle failed to decrease in speed; the vehicle suddenly became difficult to maneuver. The vehicle was veered onto the sidewalk and the front driver's side of the vehicle crashed into a street lighting junction box. There was cosmetic damage however, the air bags failed to deploy. A police report was filed. The contact sustained several injuries including emotional distress, back pain, and neck pain; the contact was taken to a local hospital in an ambulance to seek medical attention. No other injured individuals were reported. The doctor diagnosed the contact with a mild concussion and prescribed medicine for nausea and headaches. The vehicle was not drivable and was towed to a local Towing Service Center for a diagnosis. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 24,300.

There are two safety recalls, one for the starter and one for the turbo oil supply line, both have potential for a fire concern and the manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner.

For over one year we have been in contact with Round Rock Genesis in Round Rock, Texas about recalls # 254 & 018G (NHTSA Recall # 24V107000). Our Genesis G80 is now 6 years old. Failure to address this repair poses a risk of the car bursting into flames with no warning; Genesis advises parking the car outside. These recalls have not been performed because the dealership claims that they cannot get the needed parts. Recalls # 201 and 006G are meant to address the anti-lock braking system. Failure to address these recalls poses a risk of brake failure and fire. Because the service department of Round Rock Genesis have failed to ever call us back despite many messages left for them, we are not sure if this is still a current recall on this vehicle.

Oil pressured sensor went bad $2500 fix from dealer. In Korea this is a recall. The Genesis forums are full of complaints regarding same issue. The factory should cover this but the 10 year 100000 mile warranty does not cover it since it is considered an electrical part.

On October 17, 2024 one of the rear axles fractured when the car was driven by a dealer employee from our home to Genesis of Kirkland (WA) to resolve another matter, necessitating towing to the dealership. It was found by the dealer service department that the rear motor was damaged also. I am not aware of the speed of the car when the incident occurred. On November 22 I was told that the axle and rear motor had been repaired. I assume the other axle was not replaced as well. Previously on September 7, 2024 the car was brought to Genesis of Everett (now Genesis of Kirkland) both rear axles were replaced after a recall indicating a manufacturing fault in the axles. There have been no warning lights, messages or other indications that the fractures were imminent. During the incident there was a loud noise and loss of propulsive power. There were no injuries reported. I have not received the vehicle back from the dealership as yet.