GENESIS Complaints

When starting the car on cold mornings--parked outside, under a carport--the instrument cluster is blank. It stays blank for two to seven or so minutes, whether or not the car is being driven. This only happens on the cold days, and didn't happen last winter. When the display comes on, it doesn't register the miles that were driven while it was blank. Using the pre-warm climate function before staring the vehicle--so, warming up the car--will cause the instrument cluster to work even on cold days, but that shouldn't need a workaround.

Since the weather got colder, the driver's instrument cluster does not display immediately when the vehicle is powered on. When cold, the cluster takes from a few seconds to several minutes to come on. While it is off, there is no access to any warning lights or messages.

While driving through a parking lot on [XXX], leaves blew in front of car and it automatically came to an abrupt stop. While driving on [XXX] on [XXX] at approximately 70 MPH, without any encroaching vehicles and with no road obstructions, the automatic emergency braking temporarily engaged on 2 occasions, indicator on dash indicated that it occurred, and I felt the wheels lock up for a short time. Fortunately, there was nobody very close behind me and I was able to maintain control of the car. In neither of these instances, did I physically apply the brake. I continued to drive the vehicle home at a decreased speed and have parked it in my garage. The vehicle mileage is 27043 and has no damage. An apparent dangerous malfunction with the vehicle's ADAS system (possible computer, camera or sensor.) I have spoken with the dealer and they are arranging to pick the vehicle up from my house. Unrelated, I had the vehicle oil changed at this same dealer (Genesis of Cherry Hill) at 6,000 miles and had to have it towed back to them the next day because they overfilled the oil, the CEL illuminated and it developed a misfire. Likely caused internal engine damage and flooded the VVT solenoids and likely aerated the oil, reducing its lubricating capability. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

i was driving down the freeway and the computer system had a complete reboot randomly. ALL screens went blank and ALL electronic functions were disabled until it came back up about a minute later. No radio, no ADAS features (no collision warning, no blind spot, no lane departure), no gauges to to judge speed. It was a complete distraction. Vehicle appeared to continue to drive but without any safety features. It is unknown if turn signals and day time running lights and air bag functions were disabled. I noticed issued after they applied an update for Android Auto with the maps not showing in the display even tho voice instructions came through the car. It was either a system update that should have never happened while the vehicle is in use, or I suspect an issue with Android Auto that caused the vehicle OS to crash and reboot.

The contact owns a 2017 Genesis G80. The contact stated while driving at various speeds, the vehicle lost power for approximately 2-3 seconds. The contact stated that there was a loud thump when the transmission shifted gear. The vehicle was taken a dealer to be diagnosed. The contact was informed that the transmission was shifting rough between 2nd to 3rd gear and 4th to 5th gear. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

Driver’s instrument cluster screen blank at startup every day for several minutes. Without it, the driver can’t see their speed, critical safety warnings, or blind spot cameras. This started in summer 2024 and has gotten worse over time.

Steering wheel side Instrument Cluster does not turn on sometimes when starting the car. I will usually turn on after a few minutes, but there is no odometer or other information until it turns on.

Driver's bottom seat is so uncomfortable and stiff that it is cutting off blood supply to my extremities after only few minutes of driving now. I have numb feeling in my feet and toes. I am worried that this will reduce my ability to brake (stop the car) correctly in case of emergency. It feels like sitting on two very uncomfortable metal bars that are penetrating into your [XXX] and cutting off your blood supply. Over time your entire body is exhausted requiring you move in your seat a lot, even when driving at highway speeds. Both of these are major safety concerns for me. Issue started on date of purchase and progressively got worse over time. Car was taken into dealer for assessment in Ogden, UT (my nearest service center) to be told verbally on the day of service that they found and made adjustment to massaging air bars since my seat has this option and that it should be better now. Due to not getting correct part for unrelated problem that was being fixed on the same day, dealer held onto my car for several days for repair. When car was delivered to me I was surprised by the comments they made on the paperwork that nothing wrong was found with the seat. Additionally the seat issue was not resolved with same problems as before. During my visit with the dealer and several communications with Genesis customer service team I tried to point out in different ways that other Genesis GV80 owners are complaining about this same issue on their Prestige models and that there are on-line forums and comments proving it. One of their customers was even told by Genesis customer service that they are aware of the problem but Genesis will do nothing to fix it. I was personally told that this is not a warrantable item, that it is basically a comfort issue and that they would not cover the replacement of the seat. I have proof of everything I have stated above: emails, links to other Genesis owner forums with the same problem, invoices from dealer etc. Please help me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR

The hyundai genesis and the genesis G80 have an oil pressure sensor defect. Practically, everyone i know with a genesis, in particular the 3.8 L engine, has this issue. The oil pressure sensor illuminates even though the engine oil level is fine and this issue can occur at any time regardless of mileage. I'd be surprised if this issue has not been reported to you all.

The main cluster display periodically remains black, off or dark. When this happens you are unable to see your speed, lane departure, battery percentage and other vehicle stats. Car has been to the dealer twice for software updates but they have not fixed the problem. Genesis Owner forums state that others within the US have similar problems.