GENESIS Complaints

The contact owns a 2019 Genesis G80. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Powertrain failed while driving and the car complete shut off in traffic on a busy road. This is the second time this has happened.

In April 2024, I was driving down a side street at about 30 mph. Suddenly there was a slam against the side of the car. I pulled over a block later and found that the passenger side mirror housing had gone into the "closed/locked" position, evidently at speed, dislodging the side mirror. The mirror had then slammed into the car door frame, denting it, and cracking the mirror, causing some of it to shatter away. Thankfully, my car windows were closed or I would likely have had glass shards flying into my car cabin at high speed. There is no damage at all to the mirror housing. I have no explanation for the sudden, fast closing movement other than something that caused it to think it needed to close. I took the car to a Genesis dealer. Without any examination, they told me it "could not be" a flaw in the car; that there must have been an impact. I asked how that could happen with no damage to the mirror housing at a high enough speed to completely dislodge the glued-in and fastened-in mirror and dent the window frame on the car. They had no explanation. I then reported this to Genesis. Their response was I would have to take it to a dealer to be looked at. Neither dealer in the area would sell me a new mirror to self-install and were "squirrely" about when a repair could be made, citing "supply chain" problems getting a replacement mirror. Three weeks ago (late June), while driving on a highway at approximately 70 mph, the same passenger side mirror housing suddenly slammed into the closed position. There was no damage to the car because the mirror was already missing. But this makes me very concerned about replacing the mirror if this intermittent problem is going to recur. I have an appointment at a different dealership scheduled for the end of this month and (along with the open recall and standard service) am asking them to look at this problem again. Pictures provided are of damaged mirror, dented car window frame, and undamaged mirror housing.

I was reversing into my garage when I suddenly heard a loud audible pop from the back seat. I immediately knew that the High Voltage Fuse and the ICCU completely failed. A "Check Electric Vehicle System" warning showed on the dash and a "Stop vehicle and check power supply" warning appeared shortly thereafter. I noticed also that the car refused to charge with my Level 2 EVSE and the car kept saying a "Charging Unsuccessful" message. I checked my 12v battery with a multi-meter and it still showed 12.4 volts and slowly depleting. When the ICCU was functioning, it would show 14v (since it was charging the 12v battery). Furthermore, I checked with my OBD scanner any codes it would spit out and it was the dreaded P1A9096 code that a recent TSB recall check was for. I was completely up-to-date with the recall fixes and even had my ICCU software updated just 6 weeks ago and yet the ICCU still failed. Thankfully, this incident did not occur on the highway otherwise losing power on the highway can lead to an accident that can cause major injuries and/or fatalities.

After 3 weeks of sitting idle, the car door had trouble to open. We changed the key batteries but didn’t fix the issue. The next day, car door opened without issue and the car was fine to drive. The 3rd day, the car went dead with no response to the key. The 4th day it came back to live again. However, the car went completely stalled during driving. The engine stopped and no lights or electricity can be turned on. After 15 seconds, the car restarted by itself. I sent the car to dealership but they cannot find any issue.

The contact owns a 2023 Genesis GV70. The contact stated while the dealer was servicing the vehicle, the contact was informed that there was a hole in the turbo cooler and that the turbo cooler was leaking. The dealer informed the contact that the failure was caused by a rock that was able to pass through the front grill because the front grill holes were large. The contact was awaiting an estimate for the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 14,500. The VIN was unavailable.

Genesis issued the recall in mid-February and there is still not a remedy. We are supposed to park our auto outside and not in the garage. As we live in Florida and it is very hot and it is hurricane season, it is intolerably hot to park outside and, in the event of a hurricane or thunderstorm with hail, we cannot park outside without risking damage to our auto. It has been nearly five months since the recall which should be sufficient time for Genesis to have a solution to the problem. Also, they are not offering any compensation for the additional hardship due to having to park outside such as having to wash the car more frequently. I will also be contacting my congressman to followup with your agency.

The contact owns a 2022 Genesis GV80. The contact stated that the check engine warning light was illuminated. The contact stated that the vehicle was taken to the dealer on two occasions, where the ignition coils and unknown parts were replaced however, the failure recurred. The vehicle was taken back to the dealer, where the contact was informed that the VIN was included in NHTSA Campaign Number: 24V282000 (Fuel System, Gasoline). The dealer determined that cylinders #1 and #3 were misfiring. The dealer replaced the #2 fuel injector. The contact stated that upon picking up the vehicle from the dealer, the check engine warning light was no longer illuminated; however, there was a strong gasoline odor inside the vehicle, and the odor persisted while driving. The vehicle was taken back to the dealer, where it was test-driven, and the contact was informed that the odor was no longer present. The contact stated that upon picking up the vehicle, the failure persisted. The dealer was contacted but no assistance was provided. Additionally, the contact stated that the vehicle was experiencing hesitation while driving. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2018 Genesis G90. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact attempted to make the manufacturer aware of the issue; however, was unable to reach a representative. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Genesis G80. The contact stated that on one occasion while the vehicle was turned off, the driver’s door was slammed hard, and the driver’s side mirror popped out. The contact stated that on another occasion while turned off, the driver’s door was slammed, and the passenger’s side mirror popped out. The vehicle was taken to a dealer twice where it was determined that the mirrors needed to be replaced. The vehicle was repaired but the failure recurred with the driver’s side mirror. The manufacturer was notified of the failure. The failure mileage was approximately 10,000.