GENESIS Complaints

ongoing problem with vehicle AC been to dealer 10 times for repair but problem persist. AC stops blowing cold air or has minimal blowing pressure after several hours of driving. sometimes a noise behind the glove compartment like something knocking. seems like system freezes as it will operate normally/properly after vehicle has been stopped for about30-45 minutes 1st issue occurred 3/24/21at 24143 miles and continues to occur when vehicle is driven long distance with AC running

Steering wheel stays in the turned position and must be pulled back to return the wheel to center. Genesis is aware of this problem and has issued a Technical Service Bulletin #20-ST-004HG on 10/2020. Genesis only covered the repair to vehicles while under original warranty which is now expired for all 2018 Genesis models.

The contact owns a 2018 Genesis G80. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Airbag light came on. Brought to dealer for fix. Dealer has it for two days and has not diagnosed it yet for repair. Only stated code shows increased resistance in driver side airbag.

The contact owns a 2017 Genesis G90. The contact stated that while the vehicle was parked and running, the vehicle was idling rough and shaking. The vehicle restarted; however, the shaking failure recurred. The vehicle was not repaired. The contact received notification of NHTSA Campaign Numbers: 24V107000 (Electrical System) and 24V191000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

Faulty, headlight. Cracks near the screw in the middle of the headlight plastic, Which causes it to stop working, which is a safety hazard. Upon investigation, there are tons and tons of them for sale online with the same crack from the same screw in the same spot and apparently Genesis is refusing to take the blame for the faulty headlight.

The contact owns a 2017 Genesis G80. The contact stated that the vehicle shutoff while driving in the rain. There was an unknown warning light illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 24V107000 (Electrical System). The manufacturer was not contacted. The failure mileage was approximately 78,000.

1.What component or system failed or malfunctioned, and is it available for inspection upon request? -> While I was driving on the highway, All Dashboard was blacked out and can't driving at all

Safety Issues: • Battery runs out of charge within one day without any rational reason (i.e., no lights, no alarm, no equipment in use) which put me at risk since the car would stop at any time without any warning. • Then, the Genesis Connected Services will sent alert messages every three (3) minutes for minor events (e.g., washer fluid low, window open, door unlocked…). Those same two problems were reproduced at HYUNDAI RICK CASE DAVIE FL – Official Agent even after two GENESIS FIELD SERVICE ENGINEERS changed the following parts (between May 203 and August 2023): i.JUNCTION BOX ASSY (Ref. 91950-T6032): The junction box assemble is the main fuse box on the driver’s side under the dash. ii.JUNCTION BLOCK-SUB (Ref. 91957-T6500): The junction box sub assembly is the fuse box location in the rear of the vehicle on the driver’s side. iii.AUDIO UNIT (Ref. 96560-T6600): The radio and navigation unit. iv.EXTERNAL AMP ASSY (Ref. 96370-T6700): The power amplifier for the audio unit. Timeline: On [XXX] [XXX] and [XXX] , my SUV (2021 GV80 3.5T Prestige, V6, AWD) was dropped at GENESIS official agent facility (RICK CASE DAVIE, FL) to be inspected and repaired based on the non-conformities described above. On [XXX], BBB AUTOLINE ARBITRATION rules for a REPLACEMENT that manufacturer (GMA) refused to execute. On [XXX], after arbitration, FLORIDA ATTORNEY GENERAL BOARD ordered to manufacturer (GMA) to provide a REPLACEMENT vehicle. The 40-day notice ended on [XXX]: The manufacturer still did comply with the order, and did not provide any replacement. FYI: Manufacturer did not appeal any of the arbitration decisions (BBB & FL STATE ATTORNEY GENERAL). My Lemon Car vehicle (subject of this claim) is still immobilized at the official agent (RICK CASE DAVIE, FL) since [XXX], totaling 310 days, without getting any loaner of replacement as clearly requested since [XXX] when I filled my initial claim with the MANUFACTURER (GMA). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I purchased a new 2023 Genesis GV70 on [XXX] from the Genesis Janesville dealership. Within 3 months of driving the car, and less than 5,000 miles on the car, the breaks started to squeak. After approximately 8,000 miles, the all audio in the car malfunctioned and has not worked properly since. Additionally, I was driving on the interstate and the E brake engaged automatically (without engaging myself) and the car immediately deaccelerated from 75 miles to 35 miles within 3 seconds. Fortunately, it was early in the morning and there was no traffic, but if there was, it would certainly be life threatening. I immediately scheduled an appointment with Genesis dealership after the incident in Waukesha and dropped it off with their service team on [XXX]. The service manager (Derek) called me after dropping the vehicle off and noted that the emergency brake also malfunctioned when he was taking the car to the technicians. The service team indicated on [XXX] that they still have not found a solution to the audio issue. They also said they simply reset the car and after a 25 mile test drive the emergency brake did not go off and therefore the car should be safe to drive. Given the car has less than 10,000 miles and is already experiencing several issues, I strongly caution anyone from buying this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)