GENESIS Complaints

The contact owns a 2017 Genesis G80. The contact stated that upon attempting to enter the vehicle, he became aware that the driver's side rear passenger door failed to unlatch. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the door latch. The contact was informed that the door had to be forced opened to complete the repair. The vehicle was repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 51,000. The VIN was not available.

Driving down side road about 35-40 MPH with my son, hit a hole in road. Car made a loud boom with immediate signs of problem. (No airbag deploy or warning signs showing on app or on dash) Pulled over to find no issue with tires, body of car or rims of tire. Upon raising hood, found passenger front strut had pushed through engine casing and was hitting top of hood. Fortunately, I was not on a major highway as that could have led to something more serious. (I realize hitting a hole can cause damage but this seems to be a design flaw and I am worried now every time I hit a bump it will trigger this. I get tire/rim damage, but this is pretty significant.) I have an insurance adjuster looking at it now, notified Genesis Corporation and spoke to the Dealer who claims it's an insurance claim. In my research I have found a forum indicating this has happened to others and Genesis hasn't provided a recall or notified users of this as a safety concern. The pictures and description are consistent across the drivers. I just think this is something that needs to be researched before someone gets seriously hurt.

While driving at low speeds (less than 50mph) the Forward Collision Warning randomly activates. Sometimes its just a warning and sometimes its a warning and forced braking. I was able to capture a video of this. Please see link below. The first occurrence was in November 2023 after I the I took it to the dealership to address Recall Number: [XXX] 2022MY GV70, 2021-22MY GV80, 2021-22MY G80 LOW-PRESSURE FUEL. [XXX] Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Thanks, Anthony

I purchased this vehicle on February 27, 2023 from Genesis Johnson of Cary. When driving the vehicle away from the dealership (less than 200 miles) between 2/27/23 and 3/4/23, I started smelling a foul odor that smelled like fumes, burning, stale water. I contacted the dealership regarding these issues. I purchased an extended warranty. I was told that they could not help me. I read my contract that stated I could take the vehicle to any authorized dealership. During the time I drove the vehicle, there was massive amounts of rain. I told my sales person (Jim) that I thought something was terrible wrong. I am a person with multiple disabilities and am diagnosed with De quervain's disease, peripheral neuropathy, costochondritis, anemia, asthma, chronic rhinitis, PTSD, OCD, anxiety, depression and ganglion cysts. I requested an accommodation regarding sterilizing/ replacing the cabin filters. The dealership refused. To date, I do not know where the vehicle is located. The owner of the dealership where I purchased it (Carl Johnson) was notified. He harassed / retaliated while I was being medically treated in Louisiana, North Carolina, Florida and Georgia. To date, they still have my down payment, and have taken the vehicle and will not tell me where it is. Their attorney, Lee C. Hodge, also bullied / harassed /retaliated against me and threatened me with fees. Genesis Johnson of Cary refuses to refund my down payment of over six thousand dollars. My medical bills are substantial. The attorney for the dealership (Lee C. Hodge) continues to refuse to provide documentation regarding why his customers refused to honor the warranty I purchased and service the vehicle. My skin, lungs, hands, fingers, legs, arms have been severely damaged because of this vehicle. The same day I took the vehicle for service, I literally was standing at the service desk taking medication to help me breathe. The service director, Lemar, at Capital Hyundai also threatened me.

Car started bucking and lost power. Turned back into my neighborhood and it only went about 20mph and struggled to get back to my house. Totally shut down and I had it towed to dealership. I had about 1/8 tank of gas and no low fuel warning lights on. Dealership said it was out of gas even though gas showed 27 mikes left. I know for sure it wasn’t out of gas. I don’t feel safe driving this car. I only have 18000 miles on it.

(front) 245/40R20 (rear) 275/35R20 Rear passenger tire failed, sidewall failure. Instantly went to 0 PSI on dash notification. A cop helped us change it. Less than a mile layer going less than 50 MPH (max rating for spare) the front passenger tire exploded. The same cop caught up with us and could confirm that the front tire was there and was now gone.

The contact owns a 2021 Genesis GV80. The contact stated that while driving at an undisclosed speed, the service brakes independently engaged. The contact stated that the brakes independently engaged a total of four times while the contact was driving on a major highway. The contact’s son was a passenger in the vehicle. The contact stated that he was almost rear-ended several times. The vehicle was taken to the dealer four to five times previously regarding the proximity sensors. The contact stated that the proximity sensors had been illuminated several times in the past. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 70,000.

While crossing through an intersection, the vehicle began to shutter and would not accelerate. I had just enough power to turn into a store parking lot where the vehicle lost all power, illuminated the battery warning light, and would not restart. After 30-45 minutes, the vehicle was able to start again using a jump box. I began a test drive around the parking lot and the vehicle shuttered again and lost all power while in the middle of the parking lot. At no point were we able to start the vehicle again however the battery continued to power the lights. Vehicle was towed to a nearby dealer. Prior to this there were a few instances where the vehicle either failed to start or failed to turn off after first pressing the Start/Stop button but I dismissed those as outliers since it would start up at the next activation. My vehicle lost power in the middle of a non-busy intersection and a quiet parking lot however this could've happened on a highway. Problem was confirmed by the nearby dealership Vehicle component has only been inspected by dealer No prior warning lights or messages other than what was mentioned.

The car loses power to accelerate in the middle of driving. I have to stop and turn it off and restart the car, then it will become normal for a little while before the same issue repeats again. It is really scary and can be very dangerous driving on a highway.

No warning lights when there was a crack in the lower radiator causing loss of all coolant. Went into limp mode with no warning lights on the dash. Caused a near rear ender when in limp mode unbeknownst to driver.