GENESIS Complaints

Left LED Headlamps & intergral camera sensor assembly has failed due to moisture penetration behind the lenses. In addition to no left headlamps or left front turn signal, we have lost the emergency braking, forward collision warning, the lane departure warning and the lane keeping assistance features. Service advisor has advised on 01/08/24 that this is a common problem & parts are not readily available.

From the service report: " SCANNED FOUND NO TROUBLE CODES IN SYSTEM PUT VEHICLE ON LIFT AND INSPECTED FOUND LEFT REAR AXLE FAILED INTERNALLY NEEDS NEW AXLE TECH REMOVED AND REPLACED AXLE. My experience: I pulled out of our driveway and after ~100 yards I heard a clunk. I thought maybe I hit a pothole. After driving another ~300 yard I accelerated on a freeway onramp when the car lost power and served a bit. There were no warning lights or messages. I was just able to get off the onramp before entering the freeway. The loss of power and lack of some control was dangerous for me and to those behind me. The car was towed to the dealership (Genesis of Meriden). They determined that it was the rear axel. This is quite concerning because the axel or driveshaft had already been replaced as part of a recall. It is also concerning because the car has ~5000 miles.

Faulty oil pressure sensor comes on below 55 degrees and off when you increase RPM and speed. This is a huge safety issue if you think it's the sensor but it's not and can damage your engine, but it's nightmare when it's the sensor and you have a panic attack every time it comes on.

Recall in 2020 for a Oil Supply Pipe that is leaking and could cause a fire. It was completed in 2020. The same issue just occurred on 12/22/2023 where it stared leaking again and I took it to Genesis. They are saying I need to pay out of pocket but it is the same issue as the recall which is a fire hazard. They have had my car for 2 weeks. Opened a case with Genesis but they will not cover it. I have texts from the Gensis Mechanic saying it is the same issue. There were no warning signs except for the smoke when is was already leaking.

On [XXX] I was I came out of a store and made a right turn to enter onto a very very busy bustling street. As I tried to accelerate, my car had absolutely no acceleration and just stopped. I pulled into a vacant lot and drove around and decided to try it again. The same thing happened. I was surrounded by cars going 80 mph and this could have gone very wrong. I called for a tow…they came the next day. I did not see any messages on the dash but I was so panicked I could have missed it. They could not recreate the problem at the dealership. North Charleston said they could not recreate this….they've had my car since 12/18/2023. I’ve been in touch with genesis corporate and she’s calling me today. Her name is Dea and her tn is 714/798/9904. There was a recall of 19, 222 gv70’s, 80’s and 90’s back in 2022. This is a very serious situation. My vehicle is just shy of 4 months old and I’m leasing this. I’m afraid to drive for fear I’ll get in a very serious accident if not killed. The teks are plugging this into the diagnostic machine and no errors are coming up but my car has been at the dealership for almost three weeks with no resolve. North Charleston wants their loaner back. I’ve been in touch with Columbia genesis where I leased the vehicle and they’re telling me they can’t do anymore then what North Charleston has done. Why can’t they go in and look at the engine, the battery, the fuel injection system, the fuel pump? I feel like they consider this negligible because they can’t duplicate it. This is not acceptable to me. Dea from corporate told me if nothing came up on the diagnostic machine they wouldn’t take it any further. That’s very very frightening to me. Thank you for your consideration. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Stopped car in a parking spot for a few minutes. Reversed and proceeded to put the car into drive. Immediately upon switching to Drive, the vehicle produced a loud pop from the rear and announced the check electrical system error. Recall Service 907G was performed on the vehicle in question 2 months prior and was reported as closed when checking by the VIN. However the ICCU and High Voltage Fuse is needing to be replaced with no ETA on the replacement part(s) as of this reports submission. Dealership advised NOT to drive the vehicle and arranged a tow. Car has been at the dealership for over a week now.

Defective software issue that has not been corrected since owner took possession of vehicle. Customer/Client is told to deal with the Engineering dept. at Genesis Corporate and it is out of the hands of the dealer. The software effects a lot of moving parts and safety features within vehicle, I feel the vehicle cannot be trusted. No one follows up from dealer to National Customer Service for the brand. They need accountability immediately.

While driving, instrument cluster and infotainment system both went dark. Car was still driveable, but speedometer remained fixed and did not reflect vehicle speed. Indicator stalk did not activate turn signals. Hazard button did not activate emergency flashers. Reset gesture (holding map+setup buttons) had no effect. After driving for a while, instrument cluster and infotainment system restarted, and several error conditions were displayed, including Check Forward Safety System, Check Smart Cruise Control, and Check Lane Departure System. Driver side power window and power seat are inoperable.

Engine, transmission/propulsion and or fuel system is impacted. Vehicle loses power and pressing the throttle doesn’t increase the engine rpms and or vehicle speed. It happens randomly at both city and highway driving speeds. It’s almost like the gears aren’t shifting or the vehicle doesn’t increase the speed. Sometimes a it would work fine after a key cycle. I’ve had a few instances of it and there’s no check engine light. I took a video of it from last night when it happened. It’s a big safety risk trying to pass other cars. On the freeway when it happens the vehicle doesn’t cross 60mph hour. It’s very delayed, and then if I cycle the throttle or change gears or downshift manually it’s jump 2000-3000 rpms and would still struggle to get past 80mph. I bought my vehicle in MI, noticed these issues on my current trip to FL. I intend to have a MI dealer diagnose it. Seems difficult without a check engine light or DTC.

The Adaptive Cruise Control will slow the car down or try to bring it to a stop from speed on a highway for no reason, with no other vehicle in close proximity. Sometimes it occurs on a curve when the car seems to react to a guard rail or snow bank. Very often it is on a long straight stretch of road with no one in sight. Car just aggressively decelerates. The only action is to press the accelerator or shut the cruise control off in order to overcome the problem. Clearly this puts vehicle occupants at risk because the car creates a risky driving situation on highways. Have brought it to a dealer where the service manager acknowledged that this is an issue with this vehicle that others have complained about, but Genesis has not addressed. Message boards and Genesis on-line forums are filled with similar complaints. There were no warning lamps or other indicators for the problem.