GENESIS Complaints

The brakes failed at about 25mph. My car collided into the car in front of me. After several attempts to pump the brakes they never re-engaged to stop the vehicle.

When accelerating from a stop the vehicle will hesitate to go, then begins to buck as if it is trying to go which causes a whiplash motion. The vehicle has also hesitated to go, then bucked then stalled on us during acceleration after a turn. Thankfully, we were on a street that was not busy at the time. The episodes are getting worse and more frequent but the dealership doesn’t seem to want to address the issue even though multiple videos have been sent to the service manager.

Steering linkage intermittently causes steering wheel to bind when making an extended curve turn. Steering wheel will not return to center without driver effort. If not returned manually, vehicle will continue to veer to the side of the road. First occurred in July 2020 at mileage 27300. Vehicle taken to dealership where purchased (Davis Hyundai) for inspection. Service advisor stated they were aware of the issue and would replace necessary component under warranty. Issue resolved. Issue occurred again in December 2022 at mileage 47500. Selling dealer advised they were unable to service vehicle again as they no longer had the Genesis franchise. Was told to contact Fred Beans Hyundai in Doylestown PA. Contacted them on January 18, 2023 at which time the warranty was still in effect and advised service associate of the intermittent steering issue. Dealer could not service vehicle until February 27, 2023. Took the vehicle to them on February 27th for service. Service advisor said warranty had expired. This was true as of February 15th, 2023 not on January 18th 2023 when they were notified of the issue. Service advisor indicated they could not replicate the problem and therefore would not perform repair unless approved by Genesis. Over the past 6 months I have corresponded with Genesis Customer Service in an attempt to get the repair covered under warranty. I have been unsuccessful in getting this resolved. I continue to be told by the Genesis Customer Service associate [XXX] that the warranty group has not come to conclusion and that I must wait until they do. This is a serious issue that could potentially cause a complete freeze of the steering and cause a potential accident. I am requesting your assistance in getting this resolved. Marcela can be contacted at their Regional Consumer Affairs location [XXX] X [XXX]. The case number is [XXX]. The vehicle is available for inspection if necessary. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

This is the same issue with the 2023 Electrified G80 Sedan and other Hyundai Group electric vehicles. When using the car in "i-Pedal" (one-pedal driving) mode — the highest brake regen setting — the car can come to a complete stop whenever I lift my foot off the accelerator pedal, without touching the brake. While in this mode, when I fully lift my foot off the accelerator, the rear brake lights illuminate as expected, however, I often slowly reduce pressure on the accelerator pedal to come gently to a stop. I've noticed that it's possible (and often the case) that I can decelerate to a full stop without the brake lights illuminating until I fully release the brake pedal (at the very last moment before I stop). This means that I can be slowing down at a pretty significant rate without any indication to the drivers behind. Conversely, when using the automatic cruise control (that keeps the car a set distance from car ahead), the brake lights seem overly active and flash on and off quite frequently, especially when going down hills (even if there is no deceleration and the car seems to be coasting). Both of these anomalies seem to aggravate other drivers following the car for different reasons, since the vehicle's intent isn't being properly communicated. The lack of expected brake lights when decelerating gently via i-Pedal mode seems potentially dangerous. I would recommend that Hyundai tune their software so that the brake lights illuminate automatically past a set threshold of deceleration/regen braking (above what would be expected if the car were simply coasting), but not requiring the driver to fully lift off the pedal, since at that point, the rate of deceleration is already uncomfortably high for typical driving.

When charging nightly on home AC charge (60amp breaker) the car will stop charging after one to ten minutes for no reason. It has been increasing to the point of every time, not sometimes. I have to remotely (Genesis app) restart the charge, and sometimes physically remove and re-insert the plug to keep charging. Have come out in the morning to no overnight charge after plugging in and going to sleep. This will be even more dangerous when the northeast winter arrives and temperatures are below zero. Running out of power in those conditions could prove extremely dangerous or worse. Filed complaint with Genesis, and involved on Genesis forums, no reply from Genesis at this point. No reply as to the drive shaft recall either. Have filed complaints about both, very upset with less than 5k miles on a new car. This charging issue has occurred with increasing frequency from the first two weeks of ownership to the present, and is becoming extremely problematic.

The contact owns a 2023 Genesis GV80. The contact stated that upon trying to reposition the front passenger’s side seat, the seat unable to be moved or adjusted. After several attempts to adjust the front passenger’s seat, the seat moved freely from side to side, stopping extremely closely to the dashboard. The contact stated that the closeness to the dashboard rendered the front passenger’s seat unusable. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the seat track and mechanism were defective and needed to be replaced; however, the parts for the repair was unavailable. The manufacturer was notified of the failure, and a case was filed. The approximate failure mileage was 13,000.

Car does not detect collision, does not slow down approaching car in front during cruise control. Errors pop up daily that front radar blocked and collision avoidance is disabled. Cruise control error also pops up daily that front radar is blocked. Just got the car end of January. Had it to dealer twice. They still have it and don’t know how to fix it. It also stops all of a sudden at slow speeds when nobody is near me because it thinks a car is in front of me. Hurt my neck with this sudden stop three times. I have photos and videos of the errors Over many weeks.

The contact leased a 2023 Genesis GV60. The contact stated that after he started the vehicle, the vehicle failed to shift in the intended gear. The contact stated that the ignition switch light flashed. The vehicle was towed to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 3,600. The contact received three more notification of defects in the GV 60 vehicle. The notifications are as follows: Regenerative Brake Light Logic, Integrative Charging Control Unit, and Seat Belt Pretensioner.

Catastrophic failure of a brand new 2023 Genesis GV 70 on 6/6/23. The GV70 was purchased on 4/29/23 with 22 miles. It was not driven between 5/12/23 and 5/26/23 while I was out of the country. On the evening on 6/6/23 as I was merging onto the northbound lanes of the Baltimore Washington Parkway from I-295 DC, the vehicle violently shook, burning smell, and then shut off completely, including the steering column. I was able to partially drift to a right shoulder with the driver side of the vehicle still in a lane of traffic. I called the U.S. Park Police for assistance crawled over to the passenger side and put my seatbelt on in case the vehicle was hit. The USPS arrived and immediately blocked a lane of traffic and called Maryland DOT for further assistance because of the hazardous situation. Could not be towed because it would not stay in neutral. It then with no one in it started on its own, smoke coming out of exhaust and burning smell. I contacted manufacturer 6/6/23. To date, Genesis has not been able to tell me the cause of the catastrophic failure or has been able to fix the problem. I was put in a terrifying and dangerous situation.

Our 2023 Genesis G80 electrified has been towed three times for the 12v battery or its electrical system. We have yet to drive the Genesis once. It is a safety danger which produces toxic smells in the interior and the trunk plastic gets hot to the touch. The interior was impregnated with the smell as the car was closed. Given the symptoms, the dealership refused to drive the vehicle for service and had it towed due to safety concerns. They attempted repairs three times, finding no error codes or answers the first two times. They returned the dangerous defective vehicle twice. On the third repair attempt, they stated the battery has a short circuit that is causing it to overheat to temperatures over 166 degrees. They also found the accelerator pedal and sensor assembly was out of specifications. Both were replaced, but they have been unsuccessful in getting the smoke/burnt smell out of the vehicle. It has saturated into all of the interior surfaces. Both are extreme concerns for fire risk as well as danger when driving since the accelerator pedal was not working as it should have been.