GENESIS Complaints

My Car Has a charging port that overheats. It consistently overheats whenever I charge it at the full speed that the vehicle is rated for, 11.5kw (48amp 240V) and their solution, was to slow my charge rate down, once the port overheats, NOT FIX THE ISSUE, it still overheats.

The contact owns a 2019 Genesis G80. The contact stated that upon the vehicle sitting for as little as 24 hours, the AGM battery would abnormally drain, describing the issue as parasitic electrical drain. After having the battery recharged, the failure would recur. No warning lights were illuminated. The vehicle was not taken to the dealer or independent mechanic. The contact was unable to get in contact with the local dealer. The vehicle was not repaired. After investigating the cause of the failure, the contact related the failure to Manufacturer Campaign: (#902G Auxiliary Charcoal Canister Kit). The manufacturer was notified, and a case was opened. The failure mileage was 19,000.

The contact owns a 2023 Genesis GV70. The contact stated while driving into a parking space, the vehicle accelerated independently without warning. The vehicle was not diagnosed. On another occasion while driving 50 MPH, the vehicle was pulling and failed to drive straight in the middle of the lane. The contact turned off the Lane Keep Assist feature however, the feature independently reactivated. The vehicle was towed to the dealer. The manufacturer was contacted, and a case was filed. The failure mileage was 21,000.

this is a follow up on a previous incident vehicle stalling since 24 hours after purchasing on September 29 2022. was taken to shop total of three times 2 of them towed because of stalling on middle of road. on those occasion they blamed a coil and a fuel injector. has been at dealer since October 28 2022. to this date still not repaired because after 6 months there they finally agreed and came to the conclusion that engine was defective. Cylinder chamber not creating enough pressure therefore staling the engine. now since april still waiting for a new engine to be installed.

The contact owns a 2022 Genesis GV70. The contact stated that while driving at 10 MPH and attempting to come to a stop, upon depressing the brake pedal, the vehicle failed to come to a stop. As a result, the contact collided with the vehicle in front of him. The contact stated that the FWC system failed to activate prior to the collision. The air bags did not deploy. No warning lights were displayed on the instrument panel. A police report was filed. The other driver was transported via ambulance to be treated for undisclosed injuries. The vehicle was towed to a tow yard and later towed to an independent mechanic, where it remained. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 21,000.

When using the I-Pedal feature the brake lights do not come on at any point when lifting off the accelerator pedal gradually. This certainly can cause the vehicle to rear ended if the following car is not paying attention. If you take your foot off the accelerator fully for full regeneration the brakes lights do come on. I was following my wife in her Genesis G80 EV and I noticed the brake lights not coming on. I did report it to both Genesis and the dealer but they did not know of any issue or could tell me when the brake lights should come on. This issue has been reported in the following article and it looks like it may be an issue with all the Hyundai Group EVs. https://apple.news/AyymCGI5gTlCa1ZeFW0jAxg

Dear NHTSA, I am writing to lodge a formal complaint about significant safety issues that I have encountered with my 2019 Genesis G70 sedan. The driver and passenger seats in my car will recline but will not return to an upright position, making it impossible for either the driver or the passenger to wear a seatbelt. This issue constitutes a severe safety hazard. I brought my car to the dealership for diagnosis, and they acknowledged the problem but initially demanded a diagnostic fee of $245. The car is currently unusable due to the mentioned issue. Despite the severity of these problems, the manufacturer, Genesis, has only agreed to pay 50% of the $10,000 repair bill, citing the expiration of the warranty. I have been diligent in my vehicle maintenance, and these issues are not due to any negligence on my part. Rather, they represent severe and unacceptable manufacturing defects that pose safety risks. I am concerned that other owners might be experiencing similar problems, but these are not being reported due to the diagnostic fee imposed by Genesis. For the reasons above, I implore the NHTSA to investigate these safety issues with the 2019 Genesis G70 sedan.

Rear Diff replaced three times. Multiple reports of people having the same problem.

The contact owns a 2023 Genesis GV70. The contact received notification of NHTSA Campaign Number: 23V094000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2023 Genesis GV70. The contact received notification of NHTSA Campaign Number: 23V094000 (Seat Belts) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.