GENESIS Complaints

We drove ten miles to a local restaurant and after our meal the vehicle reported a 12-volt battery issue. After about a mile the car started to pull the car over as the battery was falling. As we were looking for a safe location to pull over, the car would no longer accelerate and would maintain 20 mph on a road that was 50 mph speed limit causing a very unsafe condition. We eventually found a safe location to pull over the car and had the car towed.

The fuel cap never opens up right away. It is not an emergency, but it is very time consuming, trying to repeatedly lock and unlock my door several times before the fuel door is released. I am unsure of what to do. It states that the driver's side door must be unlocked before the fuel door is released, I have to lock/unlock my door multiple times before the cap is released.

The safety belt pretensioner recall has been out in the vehicle for over a month. I am really concerned about driving my vehicle due to the recall. Can the repair be expedited? I have called the dealership multiple times and cannot repair due to the solution not presented from Genesis. Is there any way that this can be resolved so I can get back to driving my vehicle?

The contact owns a 2018 Genesis G80. The contact stated that while driving approximately 35 MPH, there was white smoke coming from underneath the vehicle. The vehicle was later towed to the local dealer who diagnosed that the turbo pipe seal had failed causing oil to drip onto the exhaust manifold causing the white smoke. The contact was informed that the turbo charger oil supply pipe needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact indicated that the vehicle was previously serviced under the NHTSA Campaign Number: 19V538000 (Engine and Engine Cooling) but the failure occurred. The failure mileage was 45,000.

The issue reported has been since day one having the vehicle. The hood shakes excessively, sometimes violently, while driving at highway speeds as well as at non-highway speeds if any significant headwind is present. This flapping creates uneven and unpredictable drag that affects the straight-line tracking of the vehicle under normal driving situations. These characteristics are exacerbated by turns at highway speeds and on surface streets on particularly windy days. As the hood rises, air enters the engine compartment and causes uneven pressure changes and an unpredictable swirling and turbulent flow of air that the vehicle is not designed to handle. These combined forces acting on the vehicle throw the lane assist, cruise control, and lane departure warning systems into fits. On more than one occasion I have had to 'fight' the vehicles inputs to stay on the desired track and to avoid departing the road. Aside from immediate safety concerns, the abnormal stresses imposed on the vehicle, components, and tires are causing wear at an unknown rate and a premature component failure is likely. Napleton Genesis attempted to adjust the hood on two occasions prior to claiming to put a new hood on the vehicle. After yielding no positive results, a remedy was sought by contacting Genesis Motor America. They claimed to not know of similar complaints. After several email and phone conversations the vehicle was sent to Pugi Genesis for another failed adjustment attempt. My suspicions that it is a design flaw relating to the 'Clamshell' design of the hood were confirmed by the contact below, who stated on a recorded line on Wednesday, March 22, 2023, that she received an email from 'the engineers' claiming that they are aware of the issue and that they will not follow up because 'it is fine'. She also admitted that she is aware of several GV70 owners that have made similar claims. BRIANNA National Consumer Affairs Genesis Motor America O: 1.833.462.8723 Ext. 65009

During a road trip, the GV70 only having about 5000 miles, a Check Engine light came on. Cause of said warning was fuel injector malfunction. The car still operated normally. Took in to Dealer repair shop after getting back home from road trip and Dealer had car for over 5 weeks to replace a fuel injector chip. Since replacing the chip, no other problems have occurred.

Seatbelts on driver and front passenger side frequently get stuck and are not able to retract. Seatbelt then unable to restrain passenger. Vehicle taken to dealer for service. This has occurred way more than in any vehicle my family or friends have used.

The contact owns a 2022 Genesis GV70. The contact stated while attempting to reverse, the vehicle launched forward without warning. The contact then shifted to drive and the back Over Prevention camera screen activated. There was also an abnormal sound coming from the vehicle. The vehicle was taken to the dealer and the dealer stated the battery was low and there was no coolant in the reservoir or radiator. The vehicle was repaired but the failure continued. The vehicle was taken back to the dealer but was not diagnosed. The manufacturer was not contacted. The failure mileage was 4,977.

I am the original owner and when my vehicle reached approximately 65,000 miles just past the warranty the oil service light would come on sometimes then go out. i have had documented oil changes from my dealer approximately every 3500 miles. Everything seems to be normal in the car and the oil level checked on a regular basis is always ok. When the RPM rises above 2000 rpm the oil service light goes out and returns when the rpm is lower. After visiting a Genesis vehicle Forum web site which i subscribe to i discovered that it's a common problem many vehicles owners of the Genesis model particularly the G80. I am told that the remedy is costly due the need to remove the entire vehicle's intake manifold to get to the device and replace it which is causing the problem. This appears to be a factory device part failure as was explained to me and it may or may not fail within or after the warranty expires. Also whenever it rains my ABS warning light comes stating that the system is inoperable. Never comes on in dry weather.

As I was driving my Genesis G70 on the highway last week in heavy traffic, without any warning, the sunroof exploded. It made a very loud noise and scared the hell out of me. Luckily I maintained control of the vehicle. The sunroof was closed at the time, but the violent buffeting of the sunshade let me know that there was no longer any glass above it. It was a mild 50 degree day, with no snow or ice on the ground or on the vehicles around me. I hadn't hit a pothole or anything like that, and I hadn't driven under any overpass. Nothing came through the sunshade, other than broken glass when I opened it to confirm the failure. I was able to pull over at a rest stop in the next mile or so, and inspect the vehicle. I also took pictures of what was left of the sunroof. It was all shattered and cracked, and about half the glass, from the middle section, was gone. It must have pelted the cars behind me on the highway with glass fragments. I had to remove the remaining broken glass that I thought would likely fly off as I drove home, as well as the glass that had fallen into the interior, and put it in the trunk until I got home. I called Genesis Customer Care from the roadside and told them what had just happened. They have opened a case number, but six days later I still don't know what they plan to do about it. The day after it occurred I also called my insurance agent and my local dealer where I bought the car and told them about it. I'm waiting to find out when I can get the sunroof replaced on my daily driver, and if it will be paid for, along with the rental or loaner car that I'll need while it's in the shop. Neither the dealer or Genesis have asked to see the car or the pictures I took. After doing some research, it seems that sudden failures ("explosions") of the sunroof on Hyundai (and now Genesis) vehicles is not that uncommon. This is a dangerous failure as it could cause the driver to lose control, as well as hitting other cars on the road with glass.