GENESIS Complaints

The internal trunk release latch will not open the trunk. A person inside the trunk compartment may become trapped, increasing their risk of injury. - The trunk latch failed. It is available for inspection, upon request. - A person inside the trunk compartment may become trapped, increasing their risk of injury. - The problem has been confirmed by the dealer (Courtesy Hyundai in Tampa, FL) - The component has not been inspected by police, manufacturer, or others. - There are no warning lamps or messages prior to the problem occuring.

The infotainment system on my GV80 works for 5 minutes and shuts down. The lane change warning light and front collision warning goes on and off while driving. the back-up camera and warning stopped working. When you park the vehicle, it takes at least it takes 10 minutes to completely shut down

Steering becomes unresponsive after highway speed for an hour or more. Feels like sticking or binding (loss of power assist?) and considerable effort needed to adjust vehicle direction. Most notable on exit ramps. Several times I came close to going off an exit ramp onto the shoulder. Even driving along a straight highway the steering is no longer smooth or consistent. Thus, steering is very unpredictable. This is definitely a safety issue. This started at 29,000 mile about 2 weeks ago and has not gone away. The first dealer service appointment is in 2 weeks. No visible error lights.

Upon pressing the gas pedal to start the car moving after a light turned green, vehicle shuddered, all dash lights came on and vehicle was unable to do anything but coast at a dangerously slow speed. Check engine light remained lit. I pulled over and turned off the engine and called the Genesis connected service with offered a repair slot. I waited awhile and restarted the car which turned on but remained in “limp mode” without significant gas boost and would not go over 40mph. I returned the car to the used car lot the following day. This car’s odometer read leas than 5K miles at this time, and was a 2022 model year.

The location of the sensors for the forward collision, adaptive cruise control and lane departure are located too low in the front grill. During snow conditions ice and snow cover the sensors and they do not operated properly. I purchased my vehicle in August 2021 and last winter as well as today (December 16, 2022 while driving near Chicago I encountered several instances where the above systems did not work properly. I contacted my local dealer as well as the Genesis Motor Vehicle company. The dealer confirmed they had several similar complaints to mine. I was advised by both the local dealer as well as Genesis Motor company to turn the systems off in snowy conditions. Disconnecting the system results in an unsafe situation. The location of the sensors is too close to the pavement. Genesis needs to correct this design flaw.

Genesis installed dated technology (3G modules) for their connected services knowing 3G was being discontinued within 4 years of installing the technology. On December 31, 2022, Genesis will cease providing connected services to this car and model years 2017-2019. Genesis Connected services provides critical emergency services such as crash detection as well as numerous safety features, vehicle diagnostics, warnings, and navigation. All of these will no longer be available and Genesis has offered no plan to fix the issue. The G80 also has a stability issue when driving without the lane keeping assist feature engaged. The car struggles to stay in a constant direction, essentially pulling from side to side. The driver is forced to constantly make corrections while driving. Essentially, the driver is required to make corrections, via the steering wheel, every second or less when at highway speeds. However, even at lower speeds, there is a constant battle to keep the car steady in one direction. There’s a constant pulling from side to side.

All lights warning lights illuminate and gauges stop working. Loss of functionality includes critical control and safety systems and features: •No Speedometer •No Turn Signals •No Tachometer •Odometer not recording miles •Airbag warning •Electric power steering system warning •Steering and driving assist failure •Brake System Failure Warning •ABS Failure Warning •Collision avoidance system failure (forward and rearward) •Check engine •AWD system warning •Lane keep and lane change assist system failure •Blind spot monitoring system failure •Reverse and surround view camera failures •No infotainment or radio control on center stack •Windows and trunk release inoperable •All in-car electronics •On-board maintenance system warnings, random resets All off the above failures occurred without any prior indication of an issue, while vehicle was in motion and being driven on public roads with other drivers and vehicles nearby. These are repeat and reoccurring issues, first appearing at approximately 3,900mi on 01/20/2022. This vehicle is not safe to be driven. It is a danger to its driver (me) and passengers, and also all other nearby vehicles and pedestrians. It remains at Genesis of Akron, despite the inability to be repaired. On November 18, 2022 they required me to turn in the loaner I had been given and I was informed neither Genesis of Akron nor Genesis USA will provide safe transportation during the arbitration or lemon investigation period(s).

Seat memory #1 was working when I purchased the vehicle on 9/30/2021. Meaning as I got into and started the vehicle the seat automatically went into the correct driver's position to safely drive the vehicle. It was later learned that one of the options on the vehicle was an easy out feature. Meaning the seat would move back all the way so the driver could easily exit the vehicle. The seat at this time did not go back all the way. So, the dealership installed the new part on April 6, 2022, to correct the easy out feature. After the new part was installed the seat memory for #1 would not work at all as before. Meaning the seat would not go into the number #1 position to drive the vehicle safely. Also, the new part after the installation did not correct the easy out situation either meaning the seat will not move all the way back at all for an easy out. Now when I get out of the vehicle, I have to manually repeat manually move the seat all the way back and down to force myself repeat force myself to hit the number #1 seat position when I get back into the vehicle to reset the seat in order to safety drive the vehicle. The dealership has said per Genesis the seat is operating as designed. I was not informed of this design flaw when I purchased the vehicle and if I was, I never would have purchased the vehicle.

Red light for showing no airbag keeps coming on whether someone sitting in passenger seat or not. Going to contact dealer to see about looking at airbag sensor.

The car would slam in park of you went over 30 all lights and windshield wipers would move and flash would not accelerate after slammed in park said door was open when wasn’t. There diagnostics was that some how liquid came from cup holder and got wiring harness wet please see whoops there where a few drops in there and I spoke with tech and they said there is nothing protecting the femal end from liquid getting on it as it is under the cup holder