GENESIS Complaints

Engine had first incident not turning in one morning and check engine light showing up. Vehicle had to be towed to neares dealer for repair. They stated there was a dirty coil and that problem was resolved. Two days later check engine e light again came back on and vehicle engine would rattle and stall. Dealer stated it was bad fuel to wait a few days. Took back to retailer this time the states there was a malfunctioning fuel injector that was replaced. 1 week later engine stalled in middle of busy main avenue in town and once again had to be towed to dealer for repair: vehicle has been at dealer since October 28 ,2022. They have replicated the problem and still can’t fix the problem have been without a vehicle for 3 months now. No loaner or rental car provided. Ci tasted manufacturer and still no remedy. Please investigate.

The contact owns a 2023 Genesis GV70. The contact stated while at a stop sign and attempting to accelerate, the vehicle accelerated uncontrollably. The contact stated that several unknown warning lights illuminated. The contact was able to drive back to the residence. The vehicle was towed to the dealer however, a cause for the failure was not found. The manufacturer was contacted, and a case was filed. The failure mileage was 834. UPDATE: 05/23/23- Consumer- incident 03/31/23- Vehicle stopped in the middle of the road and wouldn't move. Towed to dealership. Key fob wouldn't open the door. No repairs have been done. LTR

The contact owns a 2022 Genesis G70. The contact stated that while driving at various speeds with the Adaptive Cruise Control activated, the vehicle experienced phantom braking without another vehicle being nearby. The contact stated that the system would be activated by a shadow within the detection zone of the vehicle. The vehicle was towed to the dealer who was unable to identify the cause of the failure. The vehicle had not been repaired. The failure had occurred approximately 20 times. The manufacturer was made aware of the failure. The approximate failure mileage was 4,300.

The issue started 1/24/2022 9:30pm when the car steering wheel buttons features where off and 2 warning lights on. All self driving mode assistance where off. I took the car to Nashua Hyundai 140 Daniel Webster Hwy, Nashua, NH 03060 tel 603- 888- 8080, i believe was the week of the 31, and they ordered the 3 parts. They told me it was safe to drive the car. During Saturday 1/21 I drove to NYC to meet my cousins for my uncle funeral. I noticed that the car was slightly accelerating itself without no warning. On 1/22 Sunday returning home from NYC, I notice that I had to put the brakes more frequenty. On 1/27/2023, the 3 electric parts were installed and when leaving the dealer the car was not responding to the acceleration (it won run) and abruptly accelerated. Then at the highway US 3 South it started to reduce speed by itself (55/65 zone). Almost 2 car collide with me at the rear at they had to reduce speed abruptly. I returned to the dealer with the warning lights on. The technician plug the computer deffects detector and the system could not detect the error. The warning signs where off. He drove the car and there found the traction control coming on and off causing the car to accelerate and reduced speed by itself. I thought I was not going to make it as they were a lot of trucks near me when I was trying to drive and return to the dealer. I sworn to protect the public health since 2015, I am fulfilling that duty with this report to avoid preventable accident or death. I believe this car advance AI/ML system are blocking access to detection system to detect errors. Which could endanger findings of significant errors that can cause injuries or death while driving. All repairs documented are at the dealer and inside the car. The car still at the dealer as of today if you need to conduct an inspection 1/30,/2023. Also, the Genesis app is not recording malfunctioning until the dealer connect the system. [XXX] Cell [XXX] for any questions INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),

After starting the car to leave home, the backup camera would not display. Placing car in reverse, the screen did not change from its MAP/nav display. Several other dash controls were also inoperable. It seems the car did not "initialize" successfully yet did not display any warnings. Unknown if any ADAS such as cross traffic or blind spot were inactive. Stopping and starting the car a second time resolved the issues. But, with no warnings, what could have happened if a driver did not notice the issue and do a "restart"? Too many software bugs.

Approximately May or June of 2022 I noticed my 2017 Genesis g80 began intermittently hesitating and hard shifting when I was driving so being that I hadn't had it even a year I contacted the dealer and Genesis. I was told the warranty was up with Genesis and advised to contact the extended warranty by Carvana (the dealer). I did, but when they didn't have any shops in network who felt comfortable working on my vehicle and a recall came up with the vehicle I contacted Genesis again and was sent to an authorized dealer who fixed the recall and also agreed to check my transmission fluid to make sure it wasn't the issue causing the hard shifting. Now, the problem is back and on Genesis owner forum it shows it's actually a known problem that they issued a TSB about as of September 2021 and my vehicle falls in the effected vehicles, but I wasn't made aware of this and they only want to honor repair if vehicle is still under warranty not as a recall which is insane since it's a safety hazard. The hesitation can make someone run into the back of you or your car hesitate to accelerate and they've since upgraded to using a different type in their cars due to the issue. So, if they are going to allow them to be sold and resold either Genesis or the dealers need to be responsible for making sure they are safe and the defective parts are repaired before selling the car.

The contact owns a 2019 Genesis G70. The contact stated while driving 40 MPH and merging into the right lane, the contact became aware that the passenger’s side sideview mirror was still locked in the closed position. The contact stated that the sideview mirror failed to retract when the vehicle was unlocked. The vehicle was not diagnosed. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 11,500.

The contact owns a 2019 Genesis G70. The contact stated that the side view mirrors failed to open intermittently, causing the contact to manually open the mirror. The vehicle had not been taken to the dealer. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 17,000

The internal trunk release latch will not open the trunk. A person inside the trunk compartment may become trapped, increasing their risk of injury. - The trunk latch failed. It is available for inspection, upon request. - A person inside the trunk compartment may become trapped, increasing their risk of injury. - The problem has been confirmed by the dealer (Courtesy Hyundai in Tampa, FL) - The component has not been inspected by police, manufacturer, or others. - There are no warning lamps or messages prior to the problem occuring.

The infotainment system on my GV80 works for 5 minutes and shuts down. The lane change warning light and front collision warning goes on and off while driving. the back-up camera and warning stopped working. When you park the vehicle, it takes at least it takes 10 minutes to completely shut down