GENESIS Complaints
View complaints related to GENESIS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2017 GENESIS G80- VENETIA, PA
WHILE DRIVING ON AN INCLINE TOWARD A STOP SIGN, THE VEHICLE TURNED OFF. WHILE MOVING FORWARD AS CARS PULLED OUT OF THE STOP SIGN THE CAR LURCHED (SIMILAR TO IF YOU WERE HIT FROM BEHIND) AND ALL SCREENS WENT DARK AND ALL ELECTRONICS WENT OFF. EVERYTHING CAME BACK ON WITHIN 1-2 SECONDS AND THE CAR PROCEEDED AS NORMAL.
Source: NHTSA WEB SITE -
2017 GENESIS G80- VENETIA, PA
THE CAR RANDOMLY DOES NOT TURN ON WHEN I PRESS THE START BUTTON. NOTHING HAPPENS. IT'S NOT THE KEY FOB EITHER BECAUSE ABSOLUTELY NOTHING WORKS IN THE CAR AT THAT POINT. I CAN'T OPEN THE TRUNK USING THE BUTTON INSIDE THE CAR, LOCK OR UNLOCK THE DOORS, NOTHING. THE CAR IS ESSENTIALLY A USELESS HUNK OF METAL. AFTER ABOUT 15-20 MINUTES THOUGH, THE CAR WILL JUST RANDOMLY TURN ON. I DON'T PRESS THE START BUTTON - IT'LL JUST TURN ON. THIS HAS HAPPENED ON 3 SEPARATE OCCASIONS SO FAR.
Source: NHTSA WEB SITE -
2018 GENESIS G80- POCATELLO, ID
TL* THE CONTACT OWNS A 2018 GENESIS G80 EQUIPPED WITH CONTINENTAL PROCONTACT TX TIRES, SIZE: 245/40R19 (NA). THE CONTACT STATED THAT BOTH FRONT TIRES SHOWED BUBBLES ON THE SURFACE. THE CONTACT STATED THAT THE TIRES WERE ORIGINAL FROM THE MANUFACTURER. THE VEHICLE WAS TAKEN TO TETON HYUNDAI (LOCATED AT 1350 YELLOWSTONE AVE, POCATELLO, ID 83201, (208) 417-0844) WHERE IT WAS DIAGNOSED THAT BOTH FRONT TIRES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE AND TIRE FAILURE MILEAGE WAS 14,000. THE DOT NUMBER WAS UNKNOWN.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2018 GENESIS G90- SPRING, TX
QUITE RANDOMLY, WHEN TRYING TO ACCELERATE FROM A STOP OR A VERY LOW SPEED AND USUALLY TURNING INTO TRAFFIC SUCH AS OUT OF A DRIVEWAY, THERE WILL BE NO POWER RESPONSE FOR SEVERAL SECONDS AFTER PRESSING THE ACCELERATOR PEDAL.
Source: NHTSA WEB SITE -
2018 GENESIS G80- FORT MYERS, FL
WENT TO THE DEALER TO REPORT A SMELL COMING OUT OF THE ENGINE AS WELL AS A SQUEAKING NOISE WHEN THE ACCELERATOR IS PRESSED EITHER STATIONARY OR IN MOTION. THE DEALER REPRESENTATIVE TOLD ME THAT THERE IS A RECALL ON THE CAR BUT THEY DON'T HAVE A REMEDY YET. I READ ABOUT THE RECALL. ON MY QUESTION 'WHAT IS GOING TO HAPPEN IF THE ENGINE CATCHES FIRE?' THE REPRESENTATIVE TOLD ME THAT THEY HAVEN'T SEEN ANY CARS OF THIS MODEL TO CATCH FIRE YET. I WONDER WHAT NEEDS TO HAPPEN SO THE MANUFACTURER IS MORE PROACTIVE ADDRESSING AN ALREADY ISSUED RECALL WHEN A SEVERE ACCIDENT LIKE ENGINE FIRE COULD HAPPEN? SHOULDN'T NHTSA FORCE HYUNDAI IN THIS INSTANCE TO IMMEDIATELY REPAIR THE AFFECTED VEHICLES? DO WE NEED INJURIES AND DEATH IN ORDER TO TAKE CHARGE?
Source: NHTSA WEB SITE -
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2018 GENESIS G80- HACKETTSTOWN, NJ
TIRES DEVELOPED BUBBLES IN SIDE WALLS ON TWO TIRE. ALSO CAR WAS DIFFICULT TO CONTROL ON INTERSTATE HIGHWAYS FOR THE SPEED LIMIT. ALWAYS FIGHTING THE STEERING WHEEL TO STAY IN LANE. I AM 80 YEARS OLD AND THERE WERE MANY COMPLAINTS OF FLATS AND LOSE OF CONTROL THAT I DECIDED TO REPLACE ALL THE TIRES. I CONTACTED HYUANDAI AND ALSO CONTINNENTAL AND WAS GIVEN NO SATISFACTION.ON GOING COMPLAINTS ABOUT ROAD NOISE ON THE OLD TIRES AND THE NEW TIRES HAVE NOT BE RECTIFIED.. MECHANIC SAID LOW PROFILE TIRES ARE THE CAUSE OF BOTH. CAR WAS IN MOTION WHEN THE PROBLEMS OCCURRED
Source: NHTSA WEB SITE -
2018 GENESIS G90- GLENDALE, AZ
AIR BAG WARNING LIGHT COMES ON ,EVERY TRIP WE TAKE. AFTER ABOUT 500 MILES AIR BAG LIGHT COMES ON STAYS ON FOR UP TO 1000 MILES THEN GOES OUT AGAIN. LIGHT WILL COME ON WHILE DRIVING AND THEN STAYS ON EVEN WHEN STOPPED AND PARKED OVER NIGHT WHILE BEING USED ON HIGHWAY. AIR BAG WARNING WILL TURN OFF WHEN IT FEELS LIKE IT. IT HAS BEEN WORKED ON AT LEAST 4 TIMES AND STILL CONTINUES DOING THIS. THIS COULD BE A REAL SAFETY PROBLEM IF AN ACCIDENT. GENESIS SEEMS TO BE UNABLE TO FIX. *TR CONSUMER STATED WOULD LIKE TO REPORT THAT I HAVE HAD 28 ALERTS MOST ON AIR BAG FAILURE IN 20 MONTHS. BECAUSE I LEASED THE GENESIS G90 IN ARIZONA, THERE IS NO PROTECTION UNDER LEMON LAW. REQUEST THE ADMINISTRATION LOOK INTO A LEMON LAW ON LEASED VEHICLES. I HAVE A CAR THAT EVERY TIME WE TAKE IT ON A TRIP THE AIR BAGS GO OUT. GENESIS SAYS TOO BAD WE WILL RESET LIGHT OR REPAIR EVERY TIME IT HAPPENS, AND THEY DO. HOWEVER WE RIDE ON TRIPS WITH NO AIR BAGS ON A NEW CAR. *JB
Source: NHTSA WEB SITE -
2017 GENESIS G90- LAWRENCE, NY
5 BLOWN TIRES IN LESS THEN 18000 MILES-MOST RECENT ONE WAS WHILE SITTING IN TRAFFIC TIRE WAS SHREDDED SEEM TO BE USING DONUT AS MUCH AS REGULAR TIRE WONDERFUL CAR BUT AFRAID TO DRIVE IT
Source: NHTSA WEB SITE -
2018 GENESIS G80- SEVERN, MD
HAVE HAD A TIRE BUBBLE AT LESS THAN 6K MILES. NOW HAVE A GASH IN THE INNER SIDEWALL AT 22K MILES. THE QUALITY OF THESE TIRES ARE SUB PAR. UPON REMOVAL OF THE TIRE THAT THE INNER SIDEWALL BLEW, THERE WAS UNEVEN WEAR IN THE MIDDLE OF THE TIRE, THERE ARE NO ALIGNMENT PROBLEMS. THESE TIRES ARE A SAFETY HAZARD.
Source: NHTSA WEB SITE -
2017 GENESIS G80- HARRISONBURG, VA
TERRIBLE BLIND SPOT RESULTING FROM SIDE MIRRORS AND ROOF PILLARS WHEN TURNING RIGHT OR LEFT. WORSE ON RIGHT TURNS. CAN'T SEE PEDESTRIANS. THE MIRROR AND ROOF PILLAR CREATES A 24 INCH WIDE BLIND SPOT. MAKING IT WORSE IS THE FACT THAT THE POWER SEAT DOESN'T GO HIGH ENOUGH FOR ME TO SEE OVER MIRRORS( I AM 5'8"). NO ACCIDENT, ONLY CLOSE CALLS AND SURPRISES.
Source: NHTSA WEB SITE