GENESIS Complaints

WHEN TURNING RIGHT OR LEFT FROM A STOP, THE TRANSMISSION REFUSES TO RESPOND AT TIMES...IT SLOGS DOWN AND WILL NOT SHIFT TO ACCELERATE IN A LOWER GEAR...AN EMERGENCY SITUATION COULD KILL SOMEONE. THE DEALER HAS NO SOLUTION. GENESIS HAS NO RESPONSE. THIS HAS HAPPENED MANY TIMES SINCE 7/2017.

THE 2018 GENESIS G80 SPORT COMES WITH THE CONTINENTAL PRO CONTACT TX TIRES. THESE TIRES HAVE A LOT OF ISSUES WITH THE SIDEWALLS. I HAD MY NEW CAR FOR LESS THAN 1000 MILES AND I ALREADY HAD TO CHANGE TWO OF THE TIRES.

MY CAR WAS PARKED IN A PARKING LOT WHEN I DISCOVERED THE RIGHT FRONT CONTINENTAL PROCONTACT TX OEM TIRE HAD A 21/2" GASH IN THE SIDEWALL. I THOUGHT THIS STRANGE, BUT I HAD THE TIRE REPLACED. WHEN I RETURNED HOME AND DID SOME RESEARCH I DISCOVERED THAT SIDEWALL FAILURES ARE A KNOWN ISSUE WITH THESE TIRES. I WILL SAY THAT I HAD HIT A POTHOLE, WHILE DRIVING THIS CAR, WEEKS BEFORE MY TIRE FAILED. I HAVE HIT MANY POTHOLES OVER THE YEARS, WHILE DRIVING OTHER CARS AND HAVE NEVER HAD A TIRE FAILURE. I BELIEVE THERE IS A FLAW IN THIS TIRE. THERE ARE A NUMBER OF REVIEWS ON THE INTERNET IN REGARDS TO THIS SIDEWALL ISSUE. I'VE INCLUDED SOME FROM A GENESIS OWNER'S GROUP FORUM. I'VE ALSO INCLUDED MY REPAIR RECEIPT AS EVIDENCE THAT I HAD TO REPLACE THE TIRE. EVEN THOUGH THE TIRES HAD LESS THAN 10K MILES ON THEM, I'VE DECIDED TO REPLACE ALL OF THE CONTINENTAL TIRES WITH MICHELIN TIRES DUE TO MY CONCERNS ABOUT THE SAFETY OF THIS BRAND OF TIRE. I DO BELIEVE AN INVESTIGATION OF THIS TIRE IS WARRANTED, DUE TO THE NUMBER OF COMPLAINTS ABOUT THE WEAKNESS OF THE SIDEWALL.

SINCE TAKING DELIVERY OF THE VEHICLE, THE AUTO-LEVELING HEADLIGHTS DO NOT STAY IN ADJUSTMENT, LEADING TO THE LOW 'BEAM' OF LIGHT BEING EITHER WAY TOO LOW, AND THEREFORE NOT ILLUMINATING THE ROADWAY SAFELY, OR BEING TOO HIGH (MOST RECENTLY THE LOW BEAMS WERE HIGHER THAN THE HIGH BEAMS). THE DEALER HAS CONSULTED WITH HYUNDAI, AND THEY FREELY ADMIT TO ME THAT THEY CANNOT FIX THE PROBLEM. THE CAR HAS BEEN TO THE DEALER 5-6 TIMES, WHERE THEY MANUALLY ADJUST THE LIGHTS WITH A SCREWDRIVER, BUT THE LIGHTS ON THEIR OWN RE SELF-ADJUST TO EITHER TOO LOW, OR TOO HIGH AND IN NEITHER CASE THE ROADWAY BEING SAFELY ILLUMINATED. MOST OF THE TIME THEY ARE TOO LOW. I HAVE GOTTEN 4 FLATS BECAUSE OF POOR ILLUMINATION. I AM UNABLE TO DRIVER THE CAR AT NIGHT. PHOTOS ATTACHED SHOW THE BEAM IN THE NYC HOLLAND TUNNEL, SHOWING THE LOW BEAM LOW, AND NOT ILLUMINATING PAST ABOUT 75'. I HAVE MANY OTHER PHOTOS, PLUS DASH CAM VIDEOS SHOWING THE PROBLEM.

TL* THE CONTACT OWNS A 2017 HYUNDAI GENESIS G80. WHILE DRIVING 55 MPH, THE CONTACT'S VEHICLE WAS INVOLVED IN A FRONT END COLLISION WITH ANOTHER VEHICLE. THE CONTACT INITIALLY DEPRESSED THE BRAKE PEDAL, BUT THE AUTOMATIC EMERGENCY BRAKING (AEB) FEATURE DID NOT ACTIVATE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE "CHECK AEB SYSTEM" WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 8,300. *TT *TR

I WAS PULLING INTO THE DRIVEWAY AND PUT ON THE BRAKE, AND THE BRAKES DID NOT RESPOND. THE CAR CRASHED THRU THE GARAGE DOOR. I PUT THE CAR IN REVERSE, BUT IT DIDN'T RESPOND. IT TOOK ABOUT 5 SECONDS FOR IT TO ENGAGE. THEN ONCE IT ENGAGED IN REVERSE, IT WAS OUT OF MY CONTROL, AS THE CAR SHOT BACK AT A HIGH SPEED, BOUNCED UP A CURB AND HIT THE NEIGHBOR'S DECK. AGAIN, THE BRAKES WERE NOT RESPONDING TO STOP THE CAR. THERE WERE BURN RUBBER MARKS SHOWING THE SPEED OF THE REVERSE. I FELT THE CAR HAD CONTROL NOT ME. THIS TIME IT ALSO TOOK SEVERAL SECONDS FOR THE CAR TO ENGAGE IN DRIVE. WHEN IT DID, THE CAR SHOT FORWARD BACK INTO THE GARAGE AND ONLY STOPPED BECAUSE IT COULD GO NO FURTHER DUE TO THE COLLAPSED GARAGE DOOR AND THE CONTENTS UNDERNEATH. THE BRAKES HAD NOT RESPONDED AGAIN. I WAS ABLE TO PUT THE CAR IN PARK AFTER THIS RICOCHET EVENT. I BELIEVE THE CAR HAS A MANUFACTURING MALFUNCTION AND IS DANGEROUS NOT JUST TO ME BUT TO EVERYONE ELSE ON THE ROAD, BE IT DRIVING OR WALKING. *TT *CN

THE OWNER HAS HAD TWO BLOWOUTS IN ABOUT 6 WEEKS. HE GOT THE VEHICLE IN DECEMBER 2017. THIS IS JANUARY 25, 2018 THE CAR CAME WITH CONTINENTAL PROCONTACT 19" 245-45R/19" THE LOAD IS 98W. HIS 2017 G70 HAD ITS TIRES RECALLED. AND CHANGED. I FIND IT VERY SUSPICIOUS THAT ONE CAR HAD TWO BLOWOUTS. I LOVE MY HUSBAND AND I FEEL THAT THIS FACT HAS ENDANGERED HIS LIFE AND I AM ALERTING YOU TO A POTENTIAL SAFETY PROBLEM AND THIS WILL PERHAPS SAVE LIVES. I THINK THAT THE LOAD OF THE CAR IS TOO GREAT OR THE WHEEL BASE IS TOO LONG FOR THE TIRES, BUT I AM NOT AN EXPERT, I AM A WIFE

12/31/2017 1000 AM NEBRASKA TEMPERATURE AROUND -1, WINDCHILL -25-30, LEFT HEATED GARAGE DROVE 40 MILES PARKED THE CAR, FRONT OF THE CAR INTO THE WIND AT A PARKING LOT, RETURN ABOUT 1.5 HOURS LATER AND THE STEERING ASSIST WOULD NOT WORK. APPEARS THE COLD TEMPS EFFECTED THE STEERING SOMEHOW ALSO RECEIVED AN IMMEDIATE WARNING AT START UP TO TAKE CAR TO DEALER FOR DIAGNOSTIC AND POSSIBLE REPAIR. DEALER IS NOT OPEN UNTIL TUESDAY. MANAGED TO GET HOME PUT BACK IN GARAGE, CHECKED STEERING ASSIST ABOUT 3 HOURS LATER AND THE STEERING ASSIST WAS WORKING.

TL* THE CONTACT OWNS A 2017 HYUNDAI GENESIS G80. WHEN THE CONTACT STARTED THE VEHICLE, THE SIDE VIEW MIRRORS DID NOT RETRACT. THE VEHICLE WAS TAKEN TO HUFFINES HYUNDAI IN MCKINNEY (LOCATED AT 1301 N CENTRAL EXPY MCKINNEY, TX 75070 844 339 2699) WHO STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO HUFFINES HYUNDAI PLANO (LOCATED AT 909 COIT RD PLANO TX 75075 972 468 0458) AND PROVIDED CASE NUMBER: 10099772. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS PROVIDED A LOANER VEHICLE. THE FAILURE MILEAGE WAS 7,800.

TL* THE CONTACT OWNS A 2017 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THERE WAS AN ABNORMALLY LOUD NOISE FROM THE AREA OF THE SUN ROOF, THE SUN ROOF FRACTURED WITH GLASS EMITTING ON THE OUT SIDE AND INNER AREA OF THE VEHICLE WHEN THE FAILURE HAPPENED. THE VEHICLE WAS TO BE SCHEDULED FOR AN APPOINTMENT WITH (TIPTON HYUNDAI, 450 MORRISON RD, BROWNSVILLE, TX 78526, (956) 243-8810 ). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE TO DETERMINE THEIR RECOMMENDED SOLUTION TO REPLACE THE PART AND TO DETERMINE IF A DEALER COULD DIAGNOSE WHAT CAUSED THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 2,400.