GENESIS Complaints

THERE GEAR SHIFTER WILL FREQUENTLY NOT SELECT R OR D. IT OFTEN TAKES 3 OR MORE ATTEMPTS BEFORE IT WILL STAY IN GEAR. THIS IS VERY DANGEROUS WHEN MAKING A 3 POINT TURN MANEOUVER AND VERY INCONVENIENT AT OTHER TIMES. THIS FAULT OCCURS EVERY DAY. THE DEALER ATTEMPTED TO ADJUST THE SHIFTER WITHOUT SUCCESS

CONTINENTAL TIRES ARE CHEAP AND PRONE TO BLOWOUTS AND SIDEWALL BUBBLES. I GOT ONE BUBBLE AND DEALER SAID IT IS A KNOWN PROBLEM WITH THESE TIRES.

ON 06/10/2017 WE PURCHASED A G90 GENESIS FROM SOUTH CHARLOTTE HYUNDAI AT 8525 SOUTH BLVD CHARLOTTE NC. THE TEAM WAS VERY CONVINCING ABOUT THE QUALITY OF THE VEHICLE & THE 10-YEAR WARRANTY. THE CAR WAS A VERY EXPENSIVE CAR COSTING $74,678.47, BUT WE WERE ASSURED IT WAS THE BEST CAR & WARRANTY IN THE BUSINESS. WE STARTING TO HAVE CRASH SENSORS GOING OFF EVEN AT TIMES WHEN NO OTHER CARS WERE EVEN NEAR THE CAR. THEY INDICATED THAT THEY FIXED THE PROBLEM, BUT THE 'FALSE' CRASH WARNING PERSISTED & EVEN EXPERIENCED THE CAR AUTO STOPPING IN AN INTERSECTION WHEN IN FACT IT WAS A FALSE SENSOR AS NO CAR WAS EVEN IN FRONT OF THE VEHICLE. THIS BECAME LIFE THREATENING & SERIOUS. SOUTH CHARLOTTE HYUNDAI HAD THE CAR IN THE SHOP YET AGAIN & THEN INDICATED THEY COULD NOT FIND THE PROBLEM NOR COULD THEY RECREATE IT. SO, THEY COULD NOT FIND THE PROBLEM & THEY HAD DONE ALL THEY COULD. BECAUSE THE CRASH SENSORS STAY ON FOR AN EXTENDED TIME ONCE THEY GO OFF, WE WERE ABLE TO RECORD A VIDEO OF WHAT WAS GOING. THIS WAS SHARED WITH THEM & EVEN AFTER THE VIDEO THEY INDICATED THEY COULD NOT FIND THE PROBLEM EVEN BROUGHT IN 'FACTORY EXPERTS' & SO WE SHOULD BE GOOD. WE EXPERIENCED OTHER CRASH LOCKUPS & AT ONE POINT GOING DOWN THE INTERSTATE WITH NO CARS AROUND THEY CRASH SENSORS WENT AWRY. OVER THE COURSE OF THE PAST YEAR THE CAR HAS BEEN IN THE SHOP MORE THAN 5 TIMES. I AM ATTACHING THE LATEST ONE WHERE THE CAR WAS IN THEIR POSSESSION FOR OVER 14 DAY & THE ORDER SHOWS THEY REPLACED SENSORS. UNFORTUNATELY, WE JUST RECORDED ANOTHER FALSE CRASH EVENT. THERE SEEMS TO BE THE POSSIBILITY THAT THERE IS EITHER AN ISSUE WITH SOUTH CHARLOTTE HYUNDAI OR PERHAPS A BROADER ISSUE WITH THE SENSORS IN THE GENESIS LINE OF VEHICLES. WE HAVE BEEN TOLD THAT HYUNDAI IS AWARE OF OUR SITUATION & SEEMS TO BE NON-RESPONSIVE WHICH MAKES US THINK THERE IS MORE TO THE FALSE CRASH WARNINGS & ABRUPT STOPS.

GENESIS HAS BEEN IGNORING AN ACCELERATION PROBLEM I'VE MADE COMPLAINTS. ; KHOI NUOEN (GENESIS CUSTOMER CARE). RESPONDED AFTER A WEEK OF INVESTIGATION ' ENGINEERS AWARE OF HESITATION PROBLEM. THERE IS NOTHING WE CAN DO 'YOU ARE GOING TO HAVE TO GET USED TO IT.'; I AM CLOSING YOUR CASE'. 6/25/18 GEORGE NASSAR TOLD JOE THAT THE 'HESITATION' (BALKING) WAS A CHARACTERISTIC OF THE G90 'LIVE WITH IT'. (MAY 17. 2018) - THE COMPUTER HAD REVEALED SEVERAL OF THE I TOLD JOE THAT JOE WOULD HAVE TO 'GET USED TO IT' 'IT IS JUST THE WAY IT IS, NEW TECHNOLOGY - YOU KNOW '- REFERRING TO THE CARS POOR PERFORMANCE. CAR DID IT AGAIN 7/20/18. SO BOUND STOP LIGHT DATE PALM TO PEREZ - MILEAGE 3,094. JULY 24. SHOULD BE. IN GREEN WHEN STOPPED - WHITE WHEN ACCELERATING HAS BEEN STAYING IN WHITE WHEN STOPPED AND ACCELERATING. (PAGE 5-46 - OWNERS MANUAL) CAR WAS NOT PICKED UP. THEY HAD JED CALL ARRANGED TO HAVE CAR PICKED UP THURSDAY JED CALLED RELATED THAT HE, JED HAD DRIVEN A SIMILAR G90 TODAY AND IT HAD THE SAME HESITATION. ECM (FUEL CONTROL) - TRAC CONTROL - TURBO HAVE TO ALL 3 GO IN CONJUNCTION - THEY DON'T - JED SAID HE'D SPOKEN TO A FIELD TECH WHO ACKNOWLEDGED THAT IS A G90 PROBLEM AN D THERE HAS NOT 'FIX'BEEN PROVIDED TO DATE. JED TOLD ME I CAN'T STEP ON THE GAS TOO HARD AND EXPECT THIS CAR TO RESPOND. (NOTE I AM A 62 YEAR OLD MAN WHO NOT HAD THIS PROBLEM WITH ANY CAR EVER! JAGUAR - MERCEDES - THUNDERBIRD - F150 - RENTAL CARS - NEVER! DANNY DROPPED OFF THE CAR 3:30PM HE SAID THAT THERE WAS NO FIX - THE G80 GENESIS DOES THE SAME THING. HE SAID HE FELT HESITATE IN OUR CAR BOTH TIMES HE TOOK IT IN. JOE WOULD LIKE THE CAR FIXED OR REPLACED WITH SAME MODEL WITH A BETTER PERFORMING ENGINE. 7/26/2018 POST OFFICE RETURNED LETTER SENT CERTIFIED TO. GENESIS MOTORS USA/ PHOENIX. PO BOX1430 MESA AZ 85211. MAILED JUNE 29,2018.

BOUGHT CAR AS NEW MAY 2018. 1 BLOW OUT AND 4 WOUOD BE BLIWOUTS IF I DIDNT SEE BUBBLE IN TIRES PROBLEMS ARE WITH THE FRONT TIRES 33 PSI IS INCORRECT ON ROAD BALANCE MACHINE I PROVED TIRES ARE UNDER INFLATED. I MADE HYUNDAI AWARE I OWN THE CAR 10 WEEKS IT SAT AT 2 DEALERSHIPS A TOTAL OF 3 WEEKS BETWEEN ORDERING TIRES AND FIGHTING OVER WHO'S PAYING FOR IT. I ASKED MANY TIMES FOR A REGIONAL MGR TO LOOK AT THIS CAR. THEY ARE TOTALLY NEGLIGENT. NOBODY LOOKED AT AND NOBODY DROVE. WHAT THEY SAY IS TIRE MFG SAYS THAT 33 PSI IS BEST PERFORMANCE AND BEST GAS MILAGE. ITS GONNA TAKE A FATALITY FOR SOMEONE TO GET INVOLVED AND CHECK THESE CARS OUT AND I GET THE FACT THAT THERE LOW PROFILE TIRES WHICH MEANS NOTHING. I HAD A 2013 CADILLAC XTS FOR 30 MONTHS AND PUT 65K MILES ON THE CAR WITH NO PROBLEMS. I WAS A. ADDILAC CUSTOMER FOR 20 YEARS AND USED ROADSIDE ASSISTANCE ONCE. I HAVE THIS CAR 10 WEEKS USED ROADSIDE 3 TIMES. BOTTOM LINE ITS UNSAFE. FOR SURE THE TIRES ARE UNDER INFLATED ITS A FRONT HEAVY CAR AND PROBABLY THEY SHOULD BE USING A DIFFERENT TIRE IF ANYONE GETS INJURED OR WORSE I SENT HYUANDI PLENTY OF EMAILS AND RECORDED PHONE CONVERSATIONS THERE BEYOND NEGLIGENT TO NOT LOOK AT THIS CAR. AND THEY PROMISE A GENESIS SERVICE LOANER WHEN THE CAR IS IN THE SHOP. NONE OF THESE DEALERSHIPS HAVE THEM. THE GENESIS EXPERIENCE IS THE GENESIS INCONVENIENCE. I HAVE BIG TIME BUYERS REMORSE.

TL* THE CONTACT OWNS A 2017 HYUNDAI GENESIS G80. THE CONTACT STATED THAT THE HEADLIGHTS WERE TURNED TOWARDS THE GROUND WHICH MADE IT DIFFICULT TO DRIVE AT NIGHT. THE CONTACT COULD NOT SEE THE ROAD OR OBJECTS AHEAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MCCAFFERTY HYUNDAI SALES INC. (1106 E LINCOLN HWY, LANGHORNE, PA 19047, (888) 754-7841 3004), BUT NO FAILURE COULD BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.

ON 6/29/18, APPROXIMATELY 9:30AM, TEMP 85. GOING SOUTH ON I-25, AT 70MPH, I EXPERIENCED A RAPID EXPLOSION OF MY SUNROOF. IT EXPLODED OUTWARD, ALTHOUGH SOME GLASS CAME INTO THE CABIN. NO ONE WAS INJURED.

1)AUTONOMOUS EMERGENCY BRAKING (AEB) WITH PEDESTRIAN DETECTION - LOOKS LIKE IT IS WORKING IN 20-30% OF CASES, NEVER WORKING WITH PEDESTRIANS. SERVICE DECLARED EVERYTHING FINE, BUT REJECT DEMONSTRATE THIS. 2)LINE KEEP ASSISTS - PERIODICALLY DEPARTURE CAR FROM THE LINE, IT HAPPENS DURING PERFECT WEATHER CONDITIONS AND ROAD MARKUP. 3) VIBRATION IS AT THE VERY HIGH LEVEL, PERIODICALLY INCREASED AND SOME TIME GOES AWAY, EVEN WHEN CAR STAY. BY MEASURE 4-5 TIMES GREATER THAN IN ANY OTHER CAR. SERVICE TOLD - BECAUSE IMPROPER ENGINE MOUNT, THEY CAN'T FIX ANY INFORMATION FROM THE MANUFACTURER. 4)CASTER IS OUT OF SPECS, SERVICE TOLD ALL G80 COMES FROM THIS DEFECT FROM THE FACTORY AND REJECT TO ADJUST -- DRIVING 5-6 DIFFERENT GENESIS G80 2017-2018 DURING LAST 4 MONTH, WHILE MY CAR WAS ON SERVICE AND ISSUE 1 AND 2 AND 3 CONTINUOUSLY REPRODUCED ON ALL OF THEM

THE VEHICLE HAS HAD TWO TIRE SIDEWALL FAILURES (RIGHT FRONT AND REAR) RESULTING IN LOSS OF TIRE PRESSURE AND THE NEED TO REPLACE BOTH TIRES (CONTINENTAL PROCONTACT TX). ONE FAILURE OCCURRED WHILE THE VEHICLE WAS IN MOTION. THE OTHER WAS DETECTED WHILE PARKED. THERE WAS NO OTHER DAMAGE OR INJURY. THERE WAS LESS THAN 6000 MILES ON THE TIRES.

TRANSMISSION CAN POP OUT OF GEAR WHEN THE SHIFT HANDLE IS INADVERTENTLY NUDGED WHILE DRIVING. ALSO, WHEN SHIFTING INTO GEAR WHEN STOPPED, THE TRANSMISSION WILL REVERT TO NEUTRAL (POP INTO) IN AN EMERGENCY SITUATION UNLESS YOU HOLD THE HANDLE FORCEFULLY AND IN DRIVE OR REVERSE. EVEN WITH YOUR FOOT ON THE BRAKE. BOTH HAVE RECURRED MULTIPLE TIMES. DEALER HAS NO SOLUTION. GENESIS HAS NO RESPONSE.