GMC Complaints

My vehicle experienced a sudden and complete loss of OnStar and telematics functionality during or immediately following a routing/software update. I had taken my vehicle in for my engine recall and noted another software update was required and specifically was told by multiple service members over the phone that the onstar services/telematics module was impacted and this update should resolve it. After some initial research it appears this is related to N212331730, which impacts OnStar and telematics services. I brought the vehicle to an authorized GMC dealer for the recall. After inspection, the dealer informed me that the telematics control module has failed and must be replaced. This failure resulted in the loss of all OnStar safety-related services, including emergency response and vehicle communication features. The failure appears directly related to the recall condition or software update process, yet I am being told the module replacement is not covered. This creates a safety concern because emergency communication systems required for crash response and roadside assistance are nonfunctional. I am concerned that the recall remedy may be causing or accelerating telematics module failures and that affected vehicles may be left without critical safety systems unless owners pay out of pocket.

I live in Illinois, my 2019 GMC Sierra 1500 SLT has 51,318 miles on it as of 12/31/2025. What component or system failed or malfunctioned, and is it available for inspection upon request? Engine Oil Cooler hose line detaching from crimp - small oil leak currently. Not yet fixed. Available for inspection. How was your safety or the safety of others put at risk? If this component fails, all oil from the vehicle will be lost and inoperable. This could cause a traffic accident, especially if towing a load. Has the problem been reproduced or confirmed by a dealer or independent service center? Confirmed by an independent service center. I will be taking my vehicle to the local GMC service center for additional confirmations. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, but GM has acknowledged the issue through these customer satisfaction surveys (CSP XXX/ XXX). Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There has been no failure yet. A small oil leak was found on my garage floor. My issue is that this is a known issue in cold weather climates. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

First occurrence in September 2015. Rear lift gate acted abnormally, when I was parked,y son opened the lift gate using the normal door handle button, it raised, but as he was loading it lowered onto him. He is small, I had to get out and pull it off of him, it went up and down a couple times and then closed. You cannot stop it from closing down on you if you are trying to load or unload into that compartment. We have had to stop using altogether.

November 12, 2025 - Turned on car and immediately noticed multiple system failure notices and very slow ability to brake. Immediately took to dealership - said battery needed to be re-charged. December 9, 2025 - turned on car and once again immediately noticed multiple system failures and very slow ability to brake. Failures were "Brake System Failure, 43 MPH Top Speed, Forward Collision System Unavailable, Service Brake Pad Monitor, Service ESC, Service Traction Control, Service Sterring Column Lock" Immediately took to dealership. Over the last 25 days in service all the dealership has told me is that their master technicians have looked it over and do not know the root cause. They are waiting for a new technician from GM. They also have another Yukon at the dealership with the same safety symptoms. No issues with the car prior to these two instances of failures. Car should not be driven.

We have a 2018 Yukon with a 6.2. It has 70,000 miles on it. We have taken very good care of it and changed the mobil oil less than 5,000 mile intervals. The engine is making a terrible knocking noise. We stopped driving it the minute it started. We put it on a trailer and pulled it home and it has not been started since then. We had no warning lamps or messages to alert us of an issue. We have not had it to a dealership yet to have it inspected as we are pretty sure it is the same issue that other 6.2 engine vehicles are having. This vehicle has been well maintained. We are hoping that this year/make/model will be included in the recall for a new engine as that is what ours will be needing. It is very disheartening that you spend that much money on a brand-new vehicle, and it does not have very many miles on it and the engine fails.

There was an engine recall on the vehicle that was inspected and passed. My wife noticed the vehicle shaking while she was driving and the engine mounts ended up being broken. They replaced the engine mounts and they had it up on the lift when they reported that engine failed. They replaced the motor and gave the vehicle back to us. About 2 weeks later my wife noticed a grinding. She took it in and they said the differential needed to be flushed. That would be at our cost. Then they did that and it did not fix the issue. So they determined it was the rear differential that needed to be replaced. We got the car back after another 2 weeks and it was fine for about 2 weeks. My wife noticed another grinding and we turned it in before the warranty expired and now they have to replace the rear struts. All in all over the last 6 months the car has been in the shop for at least 2 months getting repairs because of major catastrophic failures in their components.

We were driving down the interstate at about 75 mph when a message came up that said to shift to neutral and push the start button. My husband did and it continued to drive perfectly fine, but about 6 miles down the road it did the same thing again except when he pushed the start button it did not start. I cannot begin to tell you the cause as to why it would’ve been doing that as I have never had any other issues with it.

I am reporting a paint failure issue on my 2022 GMC Yukon involving significant paint peeling above the windshield area.

The high pressure fuel pump, the car randomly goes into limp mode and stalls and then when cranking it back up in the middle of 635 it hesitates to start, done this 3 times already

OnStar quite working, light nothing. Called Onstar, told me I need to take to the dealer.