GMC Complaints

Heat shield over drive train not installed properly. While driving since purchased I’d hear a metal reverberation / clunking sound that seemed to be under the truck. I even had it in for oil change service w/ dealer and no mention of finding anything. On Sat 3/15/2025 I took it back to dealer with the heat shield that was torn from the undercarriage over the drive train, the service person said it did not to appear to have been fastened at the factory before delivery to dealer/me. They were going to re-install it, however it was damaged; and I told them that was not acceptable to put a broken part back on the truck. I still don’t know what other damage has occurred to the vehicle due to the rubbing/clanking around while driving the 12,000 miles I have on it. They told me it was safe to drive and just come back when they get the part in. I have photos and videos; the dealer took the damaged heat shield from me and I don’t know what they did with it. Risk level to other drivers is the heat shield could have flown off truck while driving; to me inside the vehicle could have obstructed drive train and caused damage/accident, and other damage I’m still not aware of. Yes, dealer advised: Harnish GMC Puyallup, WA 253-840-6300 No fix yet. No warnings in vehicle or on any electronic displays. I noticed the sound right away on purchase but couldn’t identify it until it “got so bad” I went under the truck to look, and found it separated and dragging on the drive train.

The Passlock System intermittently fails and prevents the fuel pump from pumping fuel to the engine. Even after paying GMC to repair the truck, the problem persists.

Driving 75 mph on [XXX]. No power under gas pedal. Transmission shifted on its own to neutral and there were no lights warning on the dash. Yes my safety and that of 3 children ([XXX, XXX, and [XXX] ) as well as my mother [XXX] ) and my wife [XXX] ) were all put at risk. I had no way to accelerate or warning from the vehicle that the engine had failed. It just so happened my wife noticed it was in neutral and luckily I had room to get from the left lane to the shoulder where the speed limit is 75 mph. Dash information center said "Press start to restart vehicle". I pulled off safely to the shoulder with 7 passengers (including myself). Tried to restart the car but it was no working. The vehicle wouldn't shut off the electrical accessories either and kept repeating the same warning. The vehicle was inspected at the dealer after it was towed. There were no warning lights or signs of any issues prior to this incident. Had the vehicle for less than 2 years and under 19k miles. GM towed the vehicle to the dealership who held it for the weekend and then Monday afternoon told me the engine was blown. I was not offered a comparable vehicle under their warranty to replace it and was told I need to wait an unknown amount of time to get the vehicle back on the road as all engines are on back order. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The Lifter failure, bent rod, and basically ruined the the cam shaft, the vehicle has had engine replaced and the current engine is now acting up. once again.

My wife was travelling down a two-lane road at 50mph when the engine suddenly shut off affecting steering. She was able to maneuver to the shoulder, but the vehicle would not restart. Could have been much worse. Had it towed to the dealer we purchased it from, and they informed us the engine had seized. There were no warning signs or dash lights indicating there may be an issue.

Started my truck and the motor started knocking. Had it towed to the dealership and they said the motor was blown. Luckily I was in the parking lot at work when this happened. If the motor had blown while I was driving either to or from work on the interstate I could have wrecked. There were no warnings prior to the motor blowing up.

The contact owns a 2017 GMC Acadia. The contact stated while driving at an undisclosed speed, the contact became aware that the steering wheel was inoperable, with the message “Steering Assist Reduced” displayed. The contact stated that the steering wheel was loosened and became difficult to turn. The vehicle was able to restart. The vehicle was taken to the dealer where it was diagnosed that the thermostat coolant sensor had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 80,510.

Driving on highway. The vehicle jerked and started to make squeaking, clunky sounds. Gas stopped flowing to the vehicle. Then the vehicle became inoperable. No warning light or alerts or sounds occurred before or after. It was a complete surprise.

The motor is randomly revving at braking so far only under 10 miles an hour. Yesterday it stalled twice on me and cut off braking under 10 miles an hour. I had to come to a complete stop while restarting the vehicle. Definitely has me worried if it happens on the highway or higher speeds.

Engine keeps running out of oil I’ve taken it several times to the dealership sometimes there was no oil in it. Only has 80,000 miles problem started 2 years having it