2022 GRAND DESIGN REFLECTION Complaints

-Entry door of travel trailer opens during travel even with both deadbolt & handle locks in locked positions. -This could allow items inside travel trailer to be sucked out onto roadway. That could lead to property damage, injuries, & even death to myself, my passengers, & any other vehicle on the same roadway as me. Potentially making impact with road signs, other vehicles, bicyclists, or even pedestrians on side of roadway. This has also allowed diesel exhaust soot to be sucked inside the travel trailer, coating the ENTIRE interior. Created slip/fall hazard (I nearly fell) as it made the vinyl flooring incredibly slick. Harmful to health (covered the toilet seats, furniture, cookware, etc. I had to clean EVERY surface of the trailer interior to prevent harm to myself & my labradoodle (began to lick himself to remove soot picked up from interior surfaces). Multiple albuterol inhalations required during cleanup due to my asthma. -Multiple occurrences even after multiple dealership service visits. Issue first appeared within 100mi. of purchasing travel trailer brand new. -Adventure RV Cheyenne, WY (Blue Compass) verified issue & replaced under warranty entire entry door. -I contacted Grand Design to open a complaint ticket. I requested permission to have trailer inspected and issue resolved at Windish RV in Longmont, CO as the Cheyenne dealership was incompetent, dishonest, & failed to fix this. Windish RV was fantastic, but Grand Design refused to authorize further action for the issue. Windish RV suggested I should upgrade the door handle to a high quality replacement, as the factory handles are mostly plastic junk & same keys as every other trailer (not very secure). On my own dime I replaced the handle for $300+ labor with USA made RV Lock V4. -Appears door frame is separating from trailer wall, trailer currently at Windish RV for another repair attempt.

-Baggage compartment doors, when latched securely and locked with key, would open during travel down the highway at random. Luckily no cargo was lost (I take turns very slowly and noticed flapping baggage doors in my side view mirrors pretty quickly). This has happened on multiple occasions, and continued to happen after multiple dealership service visits that supposedly rectified the issue. This issue first appeared within 100 miles of purchasing this travel trailer brand new. -Yes, Adventure RV of Cheyenne, WY (now Blue Compass) verified the issue and eventually replaced under warranty the baggage door latches, and then after issue persisted and I complained, replaced the baggage doors entirely. -The issue persisted, contacted Grand Design corporate to open a complaint ticket. I requested permission to have trailer inspected and issue resolved at Windish RV in Longmont, CO as the Cheyenne dealership was incompetent and dishonest. Windish RV was fantastic, but Grand Design refused to authorize anything else for the baggage doors issue. Windish RV suggested I should upgrade the latches/locks to a high quality replacement, as the factory latches are mostly plastic junk, all the locks are keyed the same, and issues with them are almost guaranteed. On my own dime I replaced all of the baggage door latches with RV Lock (Utah, USA small business) replacement handles and locks (nearly $500 plus labor). This resolved the issue (around 5k mi since install). This was very expensive and time consuming but the safety and peace of mind is priceless. If items from the open baggage compartments fell out onto the roadway it could have caused massive property damage, injuries, and loss of life to my occupants and anybody else on the same road at the same time as me. -I can provide the warranty repair attempts documentation at a later date, as that paperwork is currently inside the trailer at a repair facility for other issues currently.

After removing the factory installed refrigerator to install a warranty replacement unit, I discovered that the aluminum housing of the refrigerator was coming in contact with two 120v electrical outlets and the corresponding wiring. Excess movement of the refrigerator while towing caused chafing of the wiring and resulted in one of the punch down type electrical outlets breaking. The side of the refrigerator also suffered significant damage, clearly demonstrating the potential for a short circuit event. The broken outlet also has the potential for electrocution while plugging/unplugging the RV’s microwave. I did create a YouTube video and shared the link with Grand Design. I also shared the video on Grand Design’s owner forum and have been contacted by other owners who have encountered the same issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA Recall No. 22V-308. Defective quick disconnect fitting on LP gas system. Pursuant to the recall notice, on [XXX], I took my 2022 Grand Design Reflection 226RK into the dealership where purchased, Lazy Days in Woodland, WA. The quick disconnect fitting was inspected and determined to be okay ("No problem found."). On [XXX], while vacationing with family in the 5th Wheel in Newport, OR, I detected the odor of propane outside the RV. I found the leak at the quick disconnect fitting that had split (photos available). I removed the defective fitting and replaced it with a new one purchased at an Ace Hardware in Newport, OR. It is also important to note that we had never used the quick disconnect fitting. This defective fitting is located directly beneath the water heater and furnace, so yes, my family and I were at extreme risk had the leaking propane found its way into the water heater or furnace. I shudder to think how many of these defective quick disconnect fittings are still in thousands of Grand Design RV's across the Country. These defective fittings should have been recalled and replaced by Grand Design. Thank you.

The large slide that has the fridge and dinette has a inadequate schwintek slide mechanism that fails and leaves the buyer to fix out of their own pocket. About all of the floor plan 28BH has this problem. Grand Design may attempt to fix it but it's a bandaid. I have had to pay out of pocket to get the VROOM system to replace the schwintek system along with everyone else that has it. The schwintek slide system is weak and problematic as it strips gears, looses timing and burns up motors. We have only used our camper for going on three years.

From the uploaded documents - Job#s 5,6,7 are the most serious, with #6 being the most likely to cause injury to the occupants of the tow vehicle and the motoring public. The dates are when we had to take it in to the dealer. Purchased the RV [XXX] and took it to FL for full time residency. Conferred with dealer throughout the winter and arranged to bring it in [XXX], 2023. On our way from FL, the kitchen slide would not close all the way and we had to drive with it that way. Uploaded documents show the explanation from the service tech at dealer. Now we are having problems with dining room slide which won't open and close without crawling under RV and using emergency crank, which broke off and we had to tear off underbelly cover to fix. We are in the process of trying to find someone to address this new slide problem. We are in a rural area and are having a difficult time getting assistance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The bunk beds in the rear room of this 5th wheel camper are approximately 5' off the ground and are not equipped with safety like a standard bed of this height would require from other regulations. This is a MAJOR safety issue that resulted in facial and upper body injuries to my 12 year old daughter when she fell out of the bunk while sleeping. Speaking with others this is a very common occurrence and have talked with those that have injuries ranging from general soreness/bruising like my daughter to more serious injuries like broken bones including someone that told me their child broke a vertebrae. This safety issue is not specific to my model and effects many model RVs from many manufacturers. Please require manufactures to follow the same regulations from the Consumer Safety Product Commission here: https://www.cpsc.gov/Business--Manufacturing/Business-Education/Business-Guidance/Bunk-Beds These rules have been on the books for over a decade yet not applied in RVs