2012 HONDA PILOT Complaints

2012 HONDA PILOT. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN VIBRATION AT ANY SPEED. *SMD THE DEALER INFORMED THE CONSUMER, THAT HONDA WAS AWARE OF THE PROBLEM, AND THEY WERE IN THE PROCESS OF TRYING TO FIND A FIX. THE CONSUMER STATED SEVERAL MONTHS HAVE GONE BY, WITH NO RESULTS.

TL* THE CONTACT OWNS A 2012 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND LOST ACCELERATION POWER. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR A DIAGNOSTIC TESTING. THE TEST RESULT DID NOT IDENTIFY A DEFECT IN THE VEHICLE. THE DEALER CHANGED THE MAIN COMPUTER BUT THAT DID NOT REMEDY THE STALLING ISSUE. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE FAILURE MILEAGE WAS 20,800.

AT VARIOUS TIMES AT SLOWER SPEEDS THE VEHICLE WILL NOT ACCELERATE FOR APPROXIMATELY 3 SECONDS. THIS SEEMS TO OCCUR WHEN TURNING OR BEGINNING TO TRAVEL UPHILL. I TOOK IT TO DEALER AND THE DEALER MECHANIC COULD NOT REPLICATE THIS OCCURRENCE. THIS HAPPENS ABOUT EVERY TWO OR 3 DAYS. I BELIEVE IT IS DANGEROUS WHEN TRAVELING THROUGH AN INTERSECTION OF MERGING LANES. THERE ARE SEVERAL POSTS ON A HONDA OWNER'S WEBSITE WITH OTHERS EXPERIENCING THE SAME PROBLEM BUT HONDA CAN'T FIND THE PROBLEM. *TR

TL* THE CONTACT OWNS A 2012 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STARTED TO VIBRATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN ADVISED THAT THE VEHICLE WAS PERFORMING TO STANDARDS AND THE VIBRATION WAS NORMAL FOR THE ECO MODE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO EXTEND THE CONTACT'S WARRANTY ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 300 AND THE CURRENT MILEAGE WAS 2,200. KMJ *TR

A FEW THOUSAND MILES AFTER PURCHASE OF MY 2012 HONDA PILOT TOURING, I BEGAN TO EXPERIENCE DRIVE TRAIN VIBRATION ISSUES. THE VIBRATION WAS MOST NOTICABLE BETWEEN 40-45 MPH BUT ALSO NOTICABLE AT OTHER SPEEDS. IT IS RELATED TO THE ECO MODE AND THE VTM. THE VIBRATION GROWS WORSE AS THE DRIVE TRAIN IS PUT UNDER LOAD JUST BEFORE IT SHIFTS OUT OF ECO MODE. THE VIBRATION IS NOT NOTICABLE WHEN THE VEHICLE IS NOT IN ECO MODE AND ENGAGING ALL 6 CYLINDERS. I CONTACTED MY DEALERSHIP AND TEST DROVE IT WITH THE SERVICE MANAGER WHO ALSO EXPERIENCED THE VIBRATIONS. MY DEALERSHIP CONTACTED HONDA TECHS AND WAS INITIALLY TOLD IT WAS THE TORQUE CONVERTER. I SCHEDULED ANOTHER APPOINTMENT WITH THE DEALERSHIP TO REPLACE THE TORQUE CONVERTER. COMPUTER DATA WAS COLLECTED FROM THE VEHICLE AND SENT TO HONDA. AT THAT TIME, THEY DETERMINED NOT TO REPLACE THE CONVERTER AND INSTEAD REPLACED THE PROPELLER SHAFT. THE VIBRATION ISSUES CONTINUED. I SCHEDULED ANOTHER APPOINTMENT WITH THE DEALERSHIP AND TEST DROVE A 2013 PILOT. IT HAD THE SAME ISSUES. MY DEALERSHIP AGAIN CONTACTED HONDA TECHS AND WAS FINALLY TOLD THAT THE VIBRATIONS ARE INHERENT IN THE VEHICLE AND THAT THERE ARE NO PLANS TO CORRECT THE ISSUE. I CONTACTED HONDA DIRECTLY TO COMPLAIN ABOUT THE ISSUE AND REQUEST A SCHEDULE TO CORRECT THE PROBLEM. A CASE MANAGER WAS ASSIGNED TO MY COMPLAINT, AND I RECEIVED A RETURN CALL. WHEN I COMPLAINED ABOUT THE VIBRATIONS, I WAS INFORMED THAT THEY WERE A "SYMPTOM" OF THE VTM. WHEN I ASKED WHY I DID NOT EXPERIENCE THE SAME ISSUES WHEN NOT IN ECO MODE, IT WAS REPEATED THAT IT WAS A "SYMPTOM" OF THE VTM. HONDA ACKNOWLEDGES A VTM "SYMPTOM", BUT WILL NOT DISCUSS IT IN ANY MORE DETAIL. I AM CNCERNED ABOUT THE LONG TERM AFFECTS ON THE DRIVE TRAIN AND DRIVABILITY OF THE VEHICLE. I WON'T ALLOW MY FAMILY TO DRIVE THE VEHICLE FOR FEAR OF CATSTROPHIC FAILURE LEAVING THEM STRANDED ON THE ROADSIDE. *TR

I PURCHASED A HONDA PILOT 2012 EX-L 4WD IN NOV 2011. SINCE DAY ONE I NOTICED THAT THERE HAS BEEN A PROBLEM WITH THE VEHICLE'S A/C SYSTEM. SPECIFICALLY, I HEAR A LOUD HUMMING NOISE FROM THE ENGINE COMPARTMENT WHEN THE A/C COMPRESSOR TURNS ON. THE NOISE IS VERY ANNOYING AND WAS DISMISSED BY THE DEALER AS "NORMAL" WITHOUT DIAGNOSTIC WORKS. HAVING OWNED MANY OTHER VEHICLES OVER THE YEARS, MY EXPERIENCE TELLS ME THAT THE NOISE DEFINITELY CANNOT BE CHARACTERIZED AS "NORMAL". AFTER ONLINE RESEARCH, IT SEEMS THAT HONDA IS AWARE OF THE ISSUE AND HAD PROMISED A SOLUTION SINCE LAST YEAR. TO DATE, OTHER PILOT OWNERS AND I HAVE NOT RECEIVED ANY OFFICIAL NOTIFICATION FROM CORPORATE HONDA REGARDING THE FIX ON THE ISSUE. I'M HOPING THAT MORE POTENTIAL BUYERS ARE AT LEAST AWARE OF THIS ISSUE WHEN THEY COMPARE VEHICLES AND THAT HONDA HEARS OUR COLLECTIVE CONCERNS AND TAKE RESPONSIBLE ACTIONS. *TR

28000 MI ESTIMATE. COMPLAINT REPORT JUSTIFICATION- RESEARCH INDICATES HONDA IS RECALLING VEHICLES FOR FUEL SYSTEM ERRORS INCLUDING POTENTIAL FIRES. VEHICLE: HONDA PILOT 2012 "CHECK FUEL CAP" INDICATOR LIGHT HAS BEEN REPORTED PREVIOUSLY TO DEALERSHIP. DEALERSHIP: FIRST TEXAS HONDA, 3400 STECK, AUSTIN, TX, I REPORTED THE "CHECK FUEL CAP" INDICATOR LIGHT DURING PRIOR SERVICE APPOINTMENTS FOR STANDARD SERVICES SUCH AS TIRE ROTATE, OIL CHNG ETC. DEALERSHIP SERVICE DEPARTMENT ATTENDING STAFF RECOMMENDED THAT I GET A NEW FUEL CAP. 12-8-2012 - I TOOK VEHICLE TO DEALERSHIP FOR NEW FUEL CAP. HEAD SERVICE MANAGER RECOMMENDED AUDIT OF FUEL SYSTEM SAYING THAT THE "CHECK FUEL CAP" INDICATOR DOES NOT PERTAIN JUST TO THE CAP BUT TO THE ENTIRE FUEL SYSTEM. APPOINTMENT SCHEDULED FOR 12-14-2012. 12-14-2012 - VEHICLE TAKEN TO DEALERSHIP. 12-15-2012 - RECEIVED A CALL THAT THE GAS CAP WAS NOT ON PROPERLY AND CAP TETHER WAS WRAPPED AROUND CAP. I DISPUTED LEAVING THE CAP IN LOOSE CONDITION AND STATED THAT IT HAD TO HAVE BEEN LEFT LOOSE BY A TECHNICIAN. 12-15-2012 - PICKED UP VEHICLE. INVOICE ODOMETER IN: 31646. SERVICE INVOICE C51253 WRITTEN UP AS: (1) CONCERN 51 CUSTOMER STATES LOOSE FUEL CAP LIGHT COMES ON AND GOES OFF. PER CHECK FOR FUEL LEAKING. (2) CAUSE GAS CAP LOOSE, REPLACED GAS CAP PER JEFF SMITH. (3) CORRECTION - PERFORMED EVAL FUNCTION TEXT, VEHICLE IS OPERATING PROPERLY. (4) COMMENT - 67D PER JEFF S __/ RICHARD TR__SEE HARD COPY 12-15-12 PART NO HON 17670-TR0-A11. QUESTIONS SEE RICHARD TR__. COMPLAINT JUSTIFICATION RESULT: PICKED UP VEHICLE AFTER 5:00 PM PRIOR TO DEALERSHIP 6:00 PM CLOSING. RETURNED HOME. ODOMETER IN: 31677. "CHECK FUEL CAP" INDICATOR LIGHT WAS ON AT 31677. DUE TO HEAVY TRAFFIC, I DO NOT KNOW MILEAGE WHEN INDICATOR CAME ON. 12-16-2012 - 10:15 AM COLD STARTED VEHICLE AT ODOMETER IN: 31677. "CHECK FUEL CAP" INDICATOR LIGHT CAME ON IMMEDIATELY. *TR

PLEASE, PLEASE BACK OFF ON YOUR HEAD REST REQUIREMENTS FOR SAFETY. PLEASE ALLOW THE CONSUMER TO CHOOSE THE POSITION OF THE HEAD REST. NOT ONLY HONDA, BUT FORD, GM, CHRYSLER, ALL MANUFACTURERS ARE CREATING VERY PAINFUL CAR SEATS SINCE 2009 DUE TO THIS AWFUL HEADREST REQUIREMENT. SEATBELTS ARE A LAW, BUT I CHOOSE TO WEAR THEM. MOTORCYCLE HELMETS ARE NO LONGER A LAW, BUT I CHOOSE TO WEAR THEM. NOW LET ME CHOOSE MY HEADREST POSITION. I THINK THESE NEW DESIGNS ARE GOING TO CAUSE FAR MORE INJURIES AND INSURANCE CLAIMS FROM PEOPLE HAVING THEIR HEADS COCKED FORWARD, IN A FORCED IMPROPER POSTURE. I HAD MIGRAINES DUE TO MY HEADREST BEFORE I RESOLVED THIS ISSUE IN MY CAR BY MAKING MODIFICATIONS. I SIT WITH PROPER POSTURE AND MY HEAD IS FORCED FORWARD. THE ONLY CHOICE I HAD WAS TO SIT IMPROPERLY IN ORDER TO TRY TO AVOID THE TERRIBLE DISCOMFORT THIS NEW LAW FORCES ON ME. PLEASE CHANGE THIS LAW. *TR

ENGINE HAS A FINE VIBRATION AROUND 35-45 MILES THAT DISAPPEARS WITH EITHER ACCELERATION OR DECELERATION. THE VIBRATION CAN BE FELT NOT ONLY BY THE DRIVER BUT ALSO THE PASSENGERS, ENOUGH TO SHAKE A BOBBLEHEAD ON THE CONSOLE. IT SEEMS THAT IT IS ASSOCIATED WITH THE TRANSMISSION AS IF THE TRANSMISSION IS NOT SHIFTING AND STALLING. AS SOON AS IT SHIFTS OR THE SPEED CHANGES IT DISAPPEARS. ANOTHER ISSUE IS A OCCASIONAL VERY HARD DOWNSHIFTING BY THE TRANSMISSION, HARD ENOUGH TO MOVE EVERYONE IN THE VEHICLE. THE SYMPTOMS WERE PRESENT THEY DAY THE VEHICLE WAS DELIVERED AND CHECKED BY THE DEALER AND REPORTED NO ISSUES. NOW THE VEHICLE IS ABOUT 11,000 MILES AND STILL WITH THE SAME ISSUES. *TR

MY WIFE PULLED THE VEHICLE INTO OUR DRIVEWAY AND EXITED THE CAR JUST A SHE NOTICED WHITE SMOKE COMING OUT FROM UNDER THE HOOD. SHE CALLED ME OUT OF THE HOUSE TO LOOK AND I SAW THERE WAS A FIRE IN THE ENGINE COMPARTMENT. I TRIED TO PUT IT OUT WITH A FIRE EXTINGUISHER BUT IT SPREAD TOO FAST. THE END RESULT IS THE ENTIRE VEHICLE WAS BURNT WITH NOT MUCH LEFT. I AM ASSUMING IT WAS SOMETHING ELECTRICAL DUE TO THE NATURE OF THE INITIAL SMOKE AND THE LOCATION OF THE FIRE ORIGINS. *TR