ISUZU Complaints

I OWN A 2001 ISUZU RODEO. I RECEIVED A NOTICE INFORMING ME THAT MY VEHICLE HAS A REGIONAL SAFETY RECALL PER BULLETIN SB10-11-S002. THIS WAS DUE TO THE REAR FRAME RUSTING AWAY. I BROUGHT MY VEHICLE INTO THE CLOSEST ISUZU REPAIR SHOP WHICH WAS ABOUT 45 MILES AWAY FROM MY HOME. AFTER LOOKING AT THE VEHICLE THE SERVICE ADVISOR INFORMED ME THAT HE COULDN'T REPAIR THE VEHICLE BECAUSE OF THE RUST AND WOULD HAVE TO ORDER A SPECIAL TOOL TO GET IT FIXED. AFTER WAITING A MONTH I CALLED THE ADVISOR WHO INFORMED ME THAT THE TOOL WAS IN AND THAT HE WOULD HAVE TO HAVE MY VEHICLE FOR MORE THEN A DAY TO FIX IT. SO I HAD A FRIEND FOLLOW ME IN ANOTHER VEHICLE SO THAT I COULD GET HOME. A COUPLE OF DAYS LATER I GOT A CALL FROM THE SERVICE ADVISOR INFORMING ME THAT THE FRAME WAS TOO RUSTED TO BE REPAIRED AND WOULD BE TAKING PHOTO'S TO SEND TO ISUZU OWNER RELATIONS TO SEE WHAT COULD BE RESOLVED WITH THIS ISSUE. SO I HAD TO GET ANOTHER RIDE TO GET MY VEHICLE. THE ADVISOR ALSO INFORMED ME THAT HE DIDN'T THINK THAT IT WAS SAFE TO DRIVE MY VEHICLE BUT LET ME LEAVE WITH IT. A COUPLE OF WEEKS LATER I WAS THEN INFORMED THAT MORE PICTURES NEEDED TO BE TAKEN TO RESOLVE THIS ISSUE. SO I DROVE BACK UP TO THE DEALER SHIP TO GET THIS DONE. A FEW WEEKS LATER I CALLED THE ISUZU OWNER RELATIONS ONLY TO BE TOLD THAT THE DEALERSHIP WILL BE DOING THE REPAIR WORK ON MY VEHICLE. I CALLED THE ISUZU DEALERSHIP AND THE ADVISOR NOW INFORMED ME THAT HE WAS ORDERED TO FIX THE ISSUE. HE WOULD NOW HAVE TO ORDER ANOTHER REPAIR KIT AND IT WOULD TAKE 2 DAYS TO FIX MY VEHICLE. SO I'M NOW WAITING FOR HIM TO CALL BACK TO LET ME KNOW THAT THE KIT IS IN. I'VE READ SEVERAL OTHER SIMILAR COMPLAINTS ABOUT THIS AND AM CONCERNED ABOUT DRIVING MY VEHICLE. THIS IS MY MAIN FORM OF TRANSPORTATION AND CAN'T AFFORD ANOTHER VEHICLE AT THIS TIME. *TR

TL* THE CONTACT OWNS A 2001 ISUZU RODEO. THE CONTACT STATED THAT AFTER HAVING A ROUTINE OIL CHANGE, THE MECHANIC ADVISED HIM THAT THE FRAME WAS SEVERELY RUSTED WITH HOLES AND STATED THAT THE VEHICLE WAS NOT SAFE TO DRIVE. THE VEHICLE WAS INSPECTED BY THE DEALER WHO CONFIRMED THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 96,200.

TL* THE CONTACT OWNS A 2000 ISUZU RODEO. THE CONTACT STATED THAT THE VEHICLE WAS CONSUMING ONE QUART OF OIL PER WEEK. THE OIL WAS NOT LEAKING NOR MIXING WITH ANY OTHER FLUIDS BUT WOULD BURN OFF WHEN TRANSFERRED THROUGH THE CYLINDERS. THE VEHICLE WAS INSPECTED BY A MECHANIC WHO STATED THAT THE FAILURE COULD POTENTIALLY CAUSE THE ENGINE TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE ENGINE LATER FAILED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 123,000.

TL*THE CONTACT OWNS A 1999 ISUZU RODEO. THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 10V436000 (SUSPENSION:REAR). THREE DIFFERENT AUTHORIZED DEALERS WERE NOTIFIED AND THE CONTACT WAS TOLD THEY WOULD BE UNABLE TO REPAIR THE VEHICLE SINCE THEY HAD SO MANY OTHER VEHICLE TO REPAIR. APPROXIMATELY 3 MONTHS LATER WHILE DRIVING 35 MPH THE CONTACT HEARD A POPPING NOISE AND LOST CONTROL OF THE VEHICLE. THE VEHICLE WAS PULLED ONTO THE EMERGENCY LAND AND TOWED TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS TOLD THE REAR CONTROL ARM FRACTURED. THE VEHICLE WAS THEN TOWED TO AN AUTHORIZED DEALER TO BE REPAIRED AND WAS STILL IN THE DEALERS POSSESSION WHEN THE COMPLAINT WAS FILED. THE FAILURE AND CURRENT MILEAGE WAS 146,000. THE VIN WAS UNAVAILABLE.

ON APRIL 7TH 2011 MY 2002 ISUZU RODEO LOST CONTROL ON I290 EXPRESSWAY DUE TO A ROTTED REAR FRAME. I WAS ABLE TO SLOW THE SUV DOWN WITHOUT INCIDENT. I CONTACTED ISUZU CORPORATE AFTER DOING SOME RESEARCH, THEY INSTRUCTED ME TO NOT DRIVE THE CAR AND HAVE IT TOWED TO THE DEALER FOR INSPECTION. *TR

TL* THE CONTACT OWNS A 2001 ISUZU RODEO. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE FRAME BRACKET FRACTURED CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE AND DROVE INTO A DITCH. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THEY COULD NOT REPAIR THE FRAME BECAUSE OF SEVERE CORROSION AND RUST BUT THEY COULD REPAIR THE BRACKET UNDER THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 10V436000 (SUSPENSION:REAR). THE MANUFACTURER WAS CONTACTED WHO STATED THAT THEY WOULD ONLY REPAIR THE BRACKET UNDER THE RECALL, BUT NOT THE FRAME. THE FAILURE MILEAGE WAS 75,000.

WE RECEIVED A RECALL NOTICE FOR FRAME RUST. WE TOOK IT INTO A LOCAL ISUZU REPAIR SHOP ON 12-22-2010; THEY TOLD US THE FRAME WAS RUSTED THROUGH AND THAT THEY NEEDED TO ORDER A PART TO FIX IT. WE HAVE BEEN WAITING SEVERAL MONTHS BECAUSE THE REPAIR SHOP CANNOT GET THE PART FROM ISUZU. THEY ALSO CANNOT TELL US WHEN THE PART WILL COME IN. WE FEEL THE VEHICLE IS UNSAFE AND CANNOT UNDERSTAND WHY ISUZU IS NOT REQUIRED TO FIX THE PROBLEM IN A TIMELY MANNER. HOW LONG DOES A COMPANY HAVE TO FIX A RECALLED VEHICLE? ARE THEY LEGALLY REQUIRED TO FIX THE PROBLEM?

IN REGARDS TO CURRENT SAFETY RECALL NO. 10V-436, I OWN A 1998 ISUZU RODEO WHICH HAS BEEN FOUND UNREPAIRABLE BY THE VEHICLE INSPECTORS I WAS SENT TO BY ISUZU IN COMPLIANCE WITH THE SAFETY RECALL NOTICE I RECIEVED IN DECEMBER 2010. AS THE RECALL NOTICE STATES, WHEN REPAIR IS NOT POSSIBLE, AN ALTERNATIVE REMEDY WILL BE PROVIDED. MY INSPECTION APPOINTMENT WS MARCH 16, 2010. MY VEHICLE FAILED THE SAFETY AND REPAIRABLE CONDITIONS NECESSARY FOR THE VEHICLE TO BE DRIVEABLE. I NEVER GOT MY VEHICLE BACK. I IS STILL THERE. THREE WEEKS HAVE PASSED, NO REMEDY HAS BEEN OFFERED. I HAVE NO MEANS OF TRANSPORTATION. THE ONLY COMMUNICATION I HAVE HAD IS ONE PHONE CALL OFFERING A BUYBACK OF 1/2 THE WORTH OF THE VEHICLE, $2500.00. I DECLINED THIS OFFER AS IT IS UNFAIR, UNJUST, AND I BELIEVE, ILLEGAL. I WAS TOLD THAT I WOULD RECIEVE PAPERWORK IN THE MAIL AND ANOTHER OFFER WOULD BE MADE. THIS HAS NOT HAPPENED. 2 WEEKS HAVE PASSED WITH NO COMMUNICATIONS. I HAVE MADE THREE ATTEMPTS TO CALL THE PHONE NUMBER I WAS GIVEN, HAVE BEEN PUT ON HOLD FOR OVER 30 MIN EACH TIME, AT WHICH TIME I COULD NO LONGER WAIT. I BELIEVE THEY ARE NOT ANSWERING THE CALLS AND HAVE NO INTENTIONS OF MAKING THIS RIGHT. THEY ARE NOT IN COMPLIANCE WITH THE SAFETY RECALL. PLEASE INVESTIGATE. *TR

TL*THE CONTACT OWNS A 2001 ISUZU RODEO. WHILE THE CONTACT STATED THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 10V436000 (SUSPENSION:REAR) AND IT WAS REPAIRED. WHILE UNDER GOING ROUTINE MAINTENANCE THE CONTACT NOTICED THE FRONT AND REAR FRAME WERE CORRODED. THE VEHICLE WAS TAKEN TO THE MECHANIC WHO STATED THAT THE FRONT AND REAR FRAME, THE FUEL TANK SHIELD WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

THE REAR ANTI-SWAY BAR ON MY 2002 ISUZU RODEO HAS DETACHED FROM THEFRAME ON ONE SIDE CAUSING THE REAR OF THE VEHICLE TO SWAY DANGEROUSLY FROM SIDE TO SIDE. I HAD JUST BROUGHT THE CAR IN FOR THE RECALL FOR FRAME CORROSION AND THE DEALERSHIP TOLD ME THE AREA SPECIFIED BY THE RECALL WAS FINE AND IT WAS. THEY FAILED TO TELL ME THAT THE ANTI-SWAY BAR WAS SERIOUSLY CORRODED AND BECOMING DETACHED ON ONE SIDE. WHILE I WAS DRIVING HOME IT DID BECOME DETACHED AND THE VEHICLE FISHTAILED SEVERAL TIMES. I HAD JUST GOTTEN OFF THE INTERSTATE, I DON'T KNOW WHAT WOULD HAVE HAPPENED IF I'D STILL BEEN ON THE HIGHWAY AND TRAVELING AT HIGHWAY SPEEDS. I BELIEVE I WOULD HAVE LOST CONTROL OF THE VEHICLE. THE DEALERSHIP INFORMED ME THAT THE ANTI-SWAY BAR AND THE SECTION OF THE FRAME THAT IT BECAME DETACHED FROM WHICH IS SERIOUSLY CORRODED, ARE NOT PART OF THE RECALL SO THEY WILL NOT REPAIR IT. NUMEROUS CALLS TO ISUZU HAVE BROUGHT NO CALL BACKS OR RESPONSE OF ANY KIND. THE DEALERSHIP SENT ME HOME IN AN UNSAFE VEHICLE AND ISUZU REFUSES TO ACKNOWLEDGE THE FACT THAT THE FRAME ON MY CAR ROTTED AWAY YEARS BEFORE IT SHOULD HAVE. *TR