ISUZU Complaints

I HAVE ALREADY RECEIVED A RECALL NOTICE FROM ISUZU FOR THE RECALL ON THE SUSPENSION BRACKET BEING BROKEN FROM THE FRAME, AND WAS TOLD WE WOULD BE HAVING OUR CARS PURCHASED BACK AT FAIR MARKET VALUE. NOW THAT THEY HAVE MY VEHICLE THEY SAY THEY WILL OFFER ME THE COST OF THE REPAIR AS THE VEHICLE WILL NOT BE SAFE AFTER THE INSTALLATION OF THE BRACKET THEY PROPOSE FIXES THE ISSUE. THIS CAR ALMOST KILLED ME WHEN THE BRACKET BECAME DISCONNECTED FROM THE FRAME AND NOW THEY SAY IF I DON'T TAKE THE $1500 THEY ARE GOING TO INSTALL THE BRACKET AND GIVE MY CAR BACK, ALTHOUGH IT WILL NOT BE SAFELY DRIVABLE. I BOUGHT THIS FROM A LOCAL GARAGE FOR A FAIR PRICE AND HAD NO INDICATION OF THE FAILURE I WAS ABOUT TO ENCOUNTER. MY COMPLAINT IS FOR THE COMPANIES HANDLING OF THE RECALL AND MANIPULATION OF THE WORDS IN THE RECALL TO SAY THAT ALL THEY ARE RESPONSIBLE FOR IS THE BRACKET WHEN CLEARLY THE ISSUE IS FAR GREATER THAN THAT. I WOULD LIKE TO TALK TO SOMEONE ABOUT THE PROBLEM AS I SEEM TO HAVE LIMITED TIME TO DECIDE EVEN THOUGH THEY WERE ALLOWED 60 DAYS I AM NOT ! I THINK IT IS A GREAT IDEA TO BUY THESE BACK BUT NOT FORCING US TO TAKE HALF OF THE FAIR MARKET VALUE. MY CAR WAS A DAILY DRIVER REGISTERED AND INSPECTED EVERYTHING IN WORKING ORDER UNTIL THE LINK SEPARATION. AT THAT TIME I PARKED IT ON THE SIDE OF MY YARD WHERE IT SAT FOR 9 MONTHS UNTIL IT WAS PICKED UP BY ISUZU. I HAVE OVER $2500 INTO IT , NOT INCLUDING MY LABOR AND FELT A GOOD 4X4 WAS ATLEAST WORTH THAT. I AM IN NO POSITION TO HIRE AN ATTORNEY ON MY OWN AND FEEL THEY ARE NOT TREATING PEOPLE AS THEY SHOULD. I HAVE LOOKED AT SEVERAL RODEOS AT DEALER LOTS THAT ARE GOING TO BREAK THE LINK, AND FOUND MOST OF THE FRAMES ARE LIKE MINE, ROTTING FROM THE INSIDE OUT ! THAT NEEDS TO BE THE RECALL BEFORE SOMEONE DIES. I THINK THE ISSUE WITH THE FRAME NEEDS TO BE COVERED BY THE RECALL AS THE SHEETMETAL FLOOR JUST NEXT TO THE ROTTED FRAME IS GOOD AS NEW.... . PLEASE REVIEW THE WORDING IN THIS RECALL AND THE FRAMES IN QUESTION. *TR

TL* THE CONTACT OWNS A 2000 ISUZU RODEO. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH WHEN THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT WAS ABLE TO APPLY PRESSURE TO THE BRAKE PEDAL IN ORDER TO GET THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO THE DEALER FOR AN UNRELATED REPAIR WHEN THE VEHICLE ABNORMALLY ACCELERATED A SECOND TIME WHILE THE TECHNICIAN WAS TEST DRIVING. THE VEHICLE WAS WAITING ON THE RESULTS OF THE DIAGNOSTIC TESTING BEING DONE BY THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

RELATED TO THE ISUZU RODEO REAR AXLE BRACKET RECALL, MY RODEO EXPERIENCED THE EXACT SAME CORROSION PROBLEM WITH THE REMAINDER OF MY 2001 RODEO'S FRAME. BOTH MY MECHANIC ([XXX], POTTERS MILLS, PA) AND MY ISUZU REPAIR SHOP ([XXX], STATE COLLEGE, PA) SAID THE CORROSION WILL NOT ALLOW THE VEHICLE TO PASS INSPECTION, EVEN WITH THE REAR AXLE BRACKET REMEDY PROVIDED BY ISUZU. THEREFORE, THIS IS NOT AN "APPROPRIATE" REMEDY, AS DESCRIBED IN NHTSA'S "RECALL SUMMARY" ON THIS SITE. THAT SUMMARY SAYS, "IN THE RARE EVENT THE CORROSION IS SO SEVERE THAT THE REINFORCEMENT BRACKET REMEDY WOULD NOT BE APPROPRIATE, ISUZU AND HONDA WILL DEVELOP AN APPROPRIATE REMEDY." APPLYING THE REAR BRACKET REPAIR IS INAPPROPRIATE FOR TWO REASONS. FIRST, THE REPAIR CAN "BARELY" (ACCORDING TO [XXX]) BE MADE ON MY VEHICLE, AND; SECOND, THE REMAINDER OF THE FRAME (WITH THE SAME TYPE OF DAMAGE CAUSED BY THE SAME ISUZU ERROR) WILL NOT PASS INSPECTION ANYWAY. HOWEVER, I WAS TOLD THURSDAY MORNING BY AN ISUZU REP AT THE NUMBER LISTED IN THE SUMMARY THAT ISUZU WOULD PROVIDE "NO REMEDY" FOR ANYTHING OUTSIDE OF THE REAR BRACKET AREA DETAILED IN THE SUMMARY. THIS IS UNACCEPTABLE AND CONTRARY TO NHTSA'S SUMMARY. I ASK THAT NHTSA CONTACT ISUZU AND FORCE THEM TO COMPLY WITH BOTH THE LETTER AND THE SPIRIT OF THE RECALL REMEDY AS DESCRIBED. IF NHTSA AND ISUZU FAIL TO ENFORCE THIS, THEN A LAWSUIT AGAINST ISUZU WILL FOLLOW. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY 2001 ISUZU RODEO WITH 90,000 HAS COMPLETELY CORRODED UNDERNEATH AND A STEERING BRACKET BECAME DETACHED FROM THE REAR WHEEL WHILE THE CAR WAS BEING DRIVEN IN TRAFFIC. THE ISUZU FACTORY DID RECALL THE CAR, BUT IT HAS BEEN SITTING DISABLED IN MY DRIVEWAY FOR 2 MONTHS NOW AND I DON'T THINK IT CAN BE FIXED (THE ENTIRE UNDERSIDE IS RUSTED OUT). THE COMPANY IS BOTCHING THIS RECALL: THIS IS A VERY DANGEROUS CONDITION. THESE CARS NEED TO BE BOUGHT BACK BY THE COMPANY AND TAKEN OUT OF CIRCULATION. THEY BASICALLY TOLD ME "TOO BAD" WHEN I EXPLAINED THAT BEING UNABLE TO DRIVE THIS CAR IS UNACCEPTABLE: I NEED A CAR! THEY ALSO TOLD ME NOT TO TRY TO GET THE CAR FIXED ON MY OWN. I CAN'T TRADE IT IN, I CAN'T FIX IT, I CAN'T DRIVE IT...I'M BASICALLY SCREWED. I BOUGHT THIS CAR NEW AND AM THE ORIGINAL OWNER. I HAVE ALWAYS TAKEN EXCELLENT CARE OF IT AS FAR AS MAINTENANCE, OIL CHANGES, ETC. THE CAR LOOKS GREAT, THE BODY AND ENGINE ARE FINE, BUT YET, IT IS A TOTAL LOSS, AT ONLY 90,000 MILES. SOMETHING NEEDS TO BE DONE TO GET THIS COMPANY TO MAKE THIS RIGHT FOR THE VICTIMS OF THIS FACTORY DEFECT, THOSE OF US WHO UNKNOWINGLY BOUGHT A CAR THAT WAS DESTINED TO SELF-DESTRUCT IN 9 YEARS. IT IS ONLY A MATTER OF TIME BEFORE SOMEONE DIES IN A HORRIFIC ACCIDENT FROM THIS; IT ALMOST HAPPENED TO ME, BUT I WAS ABLE TO GET OVER TO THE SIDE OF THE ROAD. WHEN THE BRACKET GAVE WAY, THE CAR BEGAN TO SWERVE UNCONTROLLABLY. *TR

I OWN A 2001 ISUZU RODEO SPORT WITH ABOUT 144,000 MILES ON IT WHICH I PURCHASED NEW IN JULY 2001. THE REAR SECTION OF THE FRAME IS RUSTED THROUGH ON BOTH SIDES IN SOME AREAS AND THE LOWER LINK SUPPORTS ARE ALSO RUSTING OFF. I CALLED ISUZU MOTORS AMERICA OWNERS RELATION DEPARTMENT (800) 255-6727 AND SPOKE TO KAREN WHO INDICATED THAT SHE IS THEIR 'NATIONAL OPERATIONS MANAGER' IN ANAHEIM CA. (KAREN WOULD NOT PROVIDE HER LAST NAME, STATING THAT SHE IS THE ONLY KAREN EMPLOYED BY ISUZU(?), NOR WOULD SHE ALLOW ME TO SPEAK TO ANYONE ELSE WHEN I ASKED). KAREN INFORMED ME THAT ISUZU ALONG WITH THE NHTSA HAVE DECIDED THAT THEIR RECALL CAMPAIGN # 10V436000 DOES NOT INCLUDE RODEO SPORTS, EVEN THOUGH THE SPORT IS LISTED ON THE ODI REPORT. (NHTSA ACTION NUMBER PE09030). SHE STATED THAT THE FRAMES ARE DIFFERENT ON THE RODEO SPORT VS. THE REGULAR RODEO (I ALSO OWN A 2003 RODEO LS). WHEN I ASKED HER WHAT THE DIFFERENCE WAS, SHE COULD NOT TELL ME. WHEN I ASKED HER WHAT THE DIFFERENCE IN MATERIALS USED WAS, SHE COULD NOT TELL ME. SHE PRETTY MUCH WAS NOT CARING OF MY COMPLAINT AND DID NOTHING MORE THAN TAKING MY NAME AND TELLING ME THAT SHE'LL OPEN A FILE AND TELLING ME NOT TO EXPECT ANYTHING ELSE TO HAPPEN. I SEE THAT THERE ARE OTHER COMPLAINTS HERE FOR THE SAME ISSUE ON RODEO SPORTS AND WONDER WHY NOTHING HAS BEEN DONE ABOUT THIS. WHY ARE THEY ONLY COVERING THE RODEO AND NOT THE RODEO SPORT?? THE WHOLE EXCUSE ABOUT DIFFERENT FRAMES IS A MOOT POINT SINCE THE RODEO SPORT FRAME IS ALSO RUSTING THROUGH. WHY DO WE, AS CONSUMERS HAVE TO LOSE THE USE OF OUR VEHICLES BECAUSE OF POOR QUALITY MATERIALS USED IN THE CONSTRUCTION OF THE VEHICLE BY THE MANUFACTURER. I HAVE MAINTAINED MY RODEO SPORT VERY WELL AND EXPECTED TO DRIVE IT AT LEAST 200,000 MILES OR MORE. I FEEL THAT THIS IS A KNOWN SAFETY ISSUE THAT SHOULD BE ADDRESSED IN THE INTEREST OF US CONSUMERS BY ISUZU AND THE NHTSA. I HOPE TO HEAR BACK ABOUT A SUITABLE RESOLUTION SOON. *TR

TL*THE CONTACT OWNS A 1999 ISUZU RODEO. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN RECALL 10V436000 (SUSPENSION: REAR). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THE VEHICLE WAS NOT SAFE TO BE DRIVEN. THE CONTACT WAS ALSO TOLD THEY WOULD NOT BE ABLE TO PERFORM THE REMEDY DUE TO EXCESSIVE CORROSION OF THE FRAME. AN ALTERNATIVE REMEDY WAS SUPPOSED TO BE OFFERED, PER THE TERMS OF THE RECALL, BUT THE MANUFACTURER REFUSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 95,000. THE VIN WAS UNAVAILABLE.

TL*THE CONTACT OWNS A 2001 ISUZU RODEO. THE CONTACT STATED THAT SHE RECEIVED A RECALL NOTICE FOR SUSPENSION:REAR (10V436000). THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO NOTICED THAT THE ENTIRE FRAME WAS COVERED WITH AN EXCESSIVE AMOUNT OF CORROSION. THE DEALER STATED THEY WOULD REPLACE THE REAR SUSPENSION LOWER LINK BRACKET BUT NOT THE FRAME. THE CONTACT STATED IF THE REAR SUSPENSION LOWER LINK BRACKET WAS REPLACED THAT THE VEHICLE WAS INOPERATIVE BECAUSE OF THE CORROSION. THE CONTACT STATED THAT THE MANUFACTURER SHOULD REPLACED THE FRAME SINCE THIS WAS A MANUFACTURERS DEFECT. THE FAILURE MILEAGE WAS 170,000. THE VIN WAS UNAVAILABLE.

TL*THE CONTACT OWNS A 2002 ISUZU AXIOM XS. THE CONTACT NOTICED CORROSION ON THE PAN THAT HOLDS THE GASOLINE UNDERNEATH THE FUEL TANK ON THE VEHICLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC IN JULY 2009 DUE TO CORROSION, WHERE THEY REPLACED THE SUPPORT ARM; HOWEVER, THE CORROSION RECURRED. THE DEALER INSPECTED THE VEHICLE AND SPRAYED IT WITH A CORROSIVE PREVENTIVE. THE CONTACT DID NOT INFORM THE MANUFACTURER. THE CURRENT MILEAGE WAS APPROXIMATELY 102,000. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

TL*THE CONTACT OWNS A 2002 ISUZU AXIOM. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR A RECALL REPAIR UNDER NHTSA CAMPAIGN ID 03V113000 (STRUCTURE); HOWEVER, THE REMEDY DID NOT CORRECT THE DEFECTIVE FRAME WHICH WAS COMPLETELY COVERED WITH RUST AND CORRODED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 56,000.

I RECEIVED A SAFETY RECALL NO. 10V-436 FOR MY 2001 ISUZU RODEO. I TOOK THE CAR TO THE DEALERSHIP ON 12/27/10. ON 12/29/10 I CALLED TO FIND OUT THE STATUS OF MY VEHICLE, I WAS TOLD THAT THE FRAME WAS TOTALLY RUSTED, THE VEHICLE WAS UNSAFE TO DRIVE AND THAT THEY WERE WAITING FOR INSTRUCTIONS FROM ISUZU. ON 01/03/11, I CALLED THE DEALERSHIP AND WAS TOLD, ONCE AGAIN, THAT THE FRAME WAS TOTALLY RUSTED THROUGH AND EVEN IF THEY PROCEEDED WITH THE PRESCRIBED REMEDY THAT THE VEHICLE WOULD NOT PASS MASSACHUSETTS INSPECTION. I WAS THEN TOLD THAT THEY HAD ALSO CONTACTED ISUZU AGAIN ABOUT THE PROBLEM AND THAT I TOO, SHOULD FOLLOW UP WITH ISUZU. ON 01/03/10 I EMAILED, LEFT MESSAGES, AND FINALLY WAS ABLE TO SPEAK TO A REPRESENTATIVE WHO TOOK MY NAME AND TELEPHONE NUMBER AND PROMISED A RETURN CALL FROM A MANAGER, AS OF 9 PM EST I HAVE NOT RECEIVED A CALL BACK. IN LIGHT OF THE SAFETY ISSUES WITH THE RODEO A COMPLAINT THE NSTB IS WARRANTED. THIS CAR WAS BOUGHT BRAND NEW IN DECEMBER OF 2001, IT IS DEPLORABLE THAT THE FRAME OF A NINE YEAR OLD CAR IS TOTALLY RUSTED OUT AND BEYOND REPAIR. *TR