LAND ROVER Complaints

The Keyless Vehicle Module security system on my 2023 Range Rover Sport deactivated both of my smart keys simultaneously without any warning or alert. The vehicle locked itself while both keys were inside and completely disabled them both at the same time, leaving my vehicle totally inoperable. I had no way to start or operate my vehicle. There was no warning light, no alert on the dashboard before this happened, and no information provided at purchase that this could ever occur. The only message displayed on the dashboard after the fact was Refer to Handbook Smart Key Deactivated. I am a single father with dependents and this is my only vehicle. I was left completely stranded at my home with no transportation for multiple days. This is a known and documented design defect affecting all Jaguar Land Rover vehicles manufactured from 2022 onwards. The vehicle has been inspected by Land Rover Alexandria dealer located at [XXX] . The dealer confirmed the issue and quoted me $3,000 to replace the Keyless Vehicle Module hardware. After I filed a BBB complaint and contacted Land Rover corporate the price was reduced to $640. My vehicle is a 2023 model and is still under full factory warranty. Land Rover corporate has an open case on this matter under case number XXX No other vehicle manufacturer allows their own security system to completely strand the owner with no warning and no safeguard. This is a serious safety defect because it can strand drivers in dangerous locations at any time without notice INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

TO: USAA Claims Department; Jaguar Land Rover North America Customer Care CC: Jaguar Land Rover Parsippany; Jaguar Land Rover Glen Cove; Jaguar Land Rover Freeport I am writing to formally report a serious safety hazard involving my 2015 Range Rover Sport and to request immediate intervention. Vehicle Information: Year/Make/Model: 2015 Range Rover Sport VIN: [XXX] Current Mileage: Approximately 127,000+ I purchased this vehicle in 2015 from Jaguar Land Rover Parsippany, New Jersey, and have consistently maintained it through authorized Jaguar Land Rover service providers. Since as early as 2017, I have reported recurring engine, throttle, and coolant-related issues. As documented in my prior complaint to Land Rover corporate dated April 2017, I raised concerns regarding service integrity and handling of my vehicle (Exhibit A). In September 2017, I reported that the vehicle would not accelerate properly, required restarting to function, and exhibited drive mode and throttle issues (Exhibit B). By 2021, Jaguar Land Rover Glen Cove service records confirmed coolant leakage from engine cross-over pipes, repeated low coolant warnings, and engine-related concerns requiring repair (Exhibit C). Additional diagnostics identified check engine light activation, restricted performance mode, and recommended repairs that were not resolved (Exhibit D). Despite these documented findings, the vehicle was repeatedly returned to me without full resolution of the underlying mechanical defects. On January 22, 2025, Jaguar Land Rover Freeport documented that repairs could not be performed due to “pre-existing engine codes” and identified the need for a potential engine replacement exceeding $42,000 (Exhibit E). At no point was I clearly advised that the vehicle was unsafe to operate or that continued use could pose a serious safety risk. I was not instructed to discontinue driving the vehicle. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I'd like to report an incidence of manufacturer non-compliance. We've had recall number 25V-514 open since September 30, 2025. The dealership has said that they don't have a part and simply left it at that. I called Land Rover, and they also indicated that they don't have a part. They won't provide any more details. It has now been 176 days since this we received the letter. I'm sure that Land Rover knew about this problem long before the letter was sent. This is a beyond unacceptable timeframe to process this recall. They are putting the lives of consumers at risk. The letter states, "Suspension arm detachment can cause a loss of vehicle handling and control, increasing the risk of a crash." This is a safety issue and they have an obligation to fix it. This is beyond the "reasonable" timeframe to complete a recall.

Filing a complaint about lack of remedy for NHTSA Recall Number 25V-514, manufacture recall number D019. I planned to put this car on Turo to rent, and I cannot list it if it has an active recall. It’s a financial strain for me, and I would greatly appreciate a fix.

On March 5, 2026, while I and my 2 passengers were traveling on the 405 Freeway at approximately 40–50 mph, the vehicle suffered a catastrophic total loss of power. The engine shut off and all electronic systems failed simultaneously, including the instrument cluster and all interior lighting. Most critically, the hazard lights were inoperable, leaving the vehicle invisible to high-speed traffic during the failure. Since I was traveling at highway speeds I was able to safely glide the vehicle to the center shoulder. After approximately 10–15 minutes, the dashboard, infotainment, and climate control systems began flickering intermittently before power temporarily returned. Upon attempting to re-enter traffic to reach an exit, the vehicle stalled a second time while in motion. I returned to the shoulder again. After another 10 minutes the vehicle started and I was eventually able to exit the freeway and reach my residence. The following morning, the vehicle was completely unresponsive and would not start. It was towed to Land Rover Santa Monica dealership on March 6, 2026, where it currently remains for diagnosis and repair. This incident on the 405 freeway marks the third occurrence of a total loss of propulsion and electrical failure while the vehicle was in motion. Despite previous repair attempts, the defect persists, rendering the vehicle fundamentally unsafe for operation. I am gravely concerned for my personal safety, as well as the safety of other motorists on public streets and highways. A vehicle that spontaneously stalls at high speeds—while simultaneously losing the ability to activate hazard lights—presents an unacceptable risk of a high-speed rear-end collision. Given that this is a recurring, catastrophic safety failure, I am requesting an immediate and permanent resolution, as the vehicle in its current state is a liability to public safety and unsafe to be driven by me or anyone.

The contact owns a 2015 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Upon inspection of the vehicle, the contact discovered a crack in the front suspension upper knuckle joint as described in the recall. The dealer was notified of the failure and informed the contact that the parts were still unavailable. The vehicle was taken to an independent mechanic, a part was ordered from the manufacturer, and the vehicle was repaired. The manufacturer was made aware of the issue and stated that no refunds would be provided until parts for the recall repair were available. The failure mileage was 63,029.

The contact owns a 2017 Land Rover Range Rover Sport. The contact stated that while driving at various speeds, the front suspension made abnormal knocking sounds. The vehicle was taken to the dealer, where the contact was advised that there was no earlier availability. The vehicle was taken to European Customs, where the front control arms were replaced with OEM parts. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); and associated the failure with the recall. The manufacturer was contacted for reimbursement and informed the contact that the reimbursement would be provided once parts were available for the recall repair. The failure mileage was approximately 93,979.

I was driving on the highway during heavy rain and there was a huge leak coming through the window in the backseat started dripping all over the seat and all over the seatbelts spreading above head into the front. I immediately pulled over because it scared me. I was scared it was going to continual leaking into the front steering and airbags

Rear seat in 2025 Range Rover Sport closed on my arm while returning to upright position, trapping me with no accessible manual release. Required assistance to be freed. Resulted in numbness and ongoing nerve/tendon pain. While parked in my driveway, I activated the electronic control to raise the left rear passenger seat from a folded position. As I reached in to remove an object (umbrella) to prevent obstruction, the seat closed on my right forearm and elbow, trapping my arm. I was unable to free myself. The seat would not move, and there was no accessible manual or emergency release within reach. The only release control was located near the rear liftgate, which I could not access while trapped. I called for help but could not be heard due to nearby landscaping equipment. A worker attempted to manually free the seat but was unsuccessful. I was ultimately freed when my husband activated the electronic release from the rear cargo area. Following the incident, my arm and fingers were numb. I continue to experience ongoing tendon and nerve pain in my forearm and elbow. Rear seat lacks an accessible emergency/manual release within reach of passenger area. Seat did not stop or reverse when encountering resistance, creating a risk of entrapment and serious injury.

The contact owns a 2015 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V514000 (STEERING); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact experienced the failure and indicated that while driving at various speeds, there was a rattling sound, and vibration was coming from the front end of the vehicle. The cause of the failure was not yet determined. The failure mileage was 63,000.