LEXUS Complaints

These Vehicles have a ongoing problem with the brake actuator. Lexus I'm sure Is aware of the problem I believe they should take care of it. It's a really expensive fix that we as customers shouldn't have to be responsible for. This issue makes driving the vehicle very uncomfortable.

Loss of power brake assist. The Lexus dealer diagnosed a failed vacuum pump. This is common with the 2016/2017 RX 350's. Lexus has admitted a manufacturing problem with the pumps and has a service bulletin (L-SB-0010-18) and a safety recall on the 2017's (JLD J2D). The recall should be extended to the 2016's. There are tons of people posting on the internet about failed vacuum pumps and resultant safety issues.

I bought this 2023 GX460 new in October 2023 from Lexus of Towson in Towson, MD. It currently has approximately 3100 miles on it. Since owning it I have noticed that when coming to a stop and sitting still with the vehicle in gear and the brake pedal engaged normally that the vehicle will start to move on it's own causing more pressure needing to be applied to keep the vehicle still. This initially caught me off guard several times. It is a repeatable problem. I can see that the engine RPM's are increasing by 100-300 by without throttle input which seems to trigger the need to apply more brake. I searched on forums and found other toyota/lexus, including GX owners complaining about this. This is dangerous for obvious reasons.

The dashboard is melting - it is sticky and shiny. The glare it causes on the windshield is horrific. I have a very difficult time seeing when the sun is out. An independent service center has inspected and confirmed it is caused by the melting dashboard. I first noticed it a few months ago. I travel to Nashville often, which is a 3.5 hour drive, and the sight obstruction at interstate driving speeds and traffic is challenging to say the least. I am afraid to drive my car with my granddaughter in with me because it is truly dangerous.

This vehicle is missing along with a 25 year old driving it We need GPS data to locate this vehicle however Toyota motor corps is not cooperating in getting this data to us, please help us.

Two days ago, upon entering our vehicle, there was a smell of gasoline as we drove. Our fuel guage wend from 1/4 tank to EMPTY in minutes. I pulled into a gas station and when attached the nozzle, gas entering the tank was POURING out from underneath. I drove the car to the venue we were headed to and parked on a dirt/gravel spot so as to limit fuel runoff to nearby vehicles. We had the vehicle towed to Bob Tyler Toyota, the nearest Lexus type service center. I called service at Lexus of Mobile and the employer stated that there are no recalls. The free flowing fuel endangered not only my and my wife but anyone around the vehicle. No warning lights whatsoever. The tow driver concurred that fuel was POURING until the tank was emptied. I have not been contacted by the service department thus far.

Automatic Emergency Braking 6 times on a new car has violently and suddenly engaged at low speeds. Twice in the middle of the street with no obstacles near by.

The braking, steering and suspension components are malfunctioning and are extremely rusted. The vehicle is available for inspection upon request. My safety as well as my passengers, other motorists and pedestrians with children and pets on the roads and highways safety is compromised due to the vehicle violently and unexpectedly pulling left and right, losing contact with the road over rough road surfaces and shaking uncontrollably during deceleration. I cannot state with certainty that the dealerships have reproduced the problem and I have not been given written permission to take my vehicle to an independent service center after numerous complaints. I cannot confirm that the vehicle or components have been inspected by the manufacturer, however no police, or insurance representatives have inspected my vehicle. There were no warning lamps or messages displayed on my vehicle's instrument panels, however, there were symptoms such as shaking, rattling, uncomfortable and uncharacteristic handling and a feeling of a serious problem or defect prior to the suspension lower arm assembly being replaced and diagnosis of broken steering column bushings, circa 2021. As of today, the low tire pressure light stays on constantly.

Safety recall was issue in July 2023. NHTSA Recall Number 23V478, Manufacturer Recall Number 23LB01. As of today March 2024, there still no remedy for the recall. I'm not able to use the car because of this safety recall. Over 8 months with no remedy or timeline when it will be fix.

My 2011 Lexus RX350 was running fine as I ran errands for groceries and other items around town one day. Then, out of the blue, I realized that after returning home and parking in my garage, there was a trail of oil in my driveway, leading to my vehicle. I looked under the engine area and noticed a pool of oil. I had a certified mobile mechanic come to my home and provide a diagnosis. This diagnosis was that a hole had formed in the rubber Engine Oil Cooler Line, and drained nearly all the oil in my engine. He mentioned that one more mile and I could have had total engine failure. He proceeded to replace it with a new Genuine Lexus, all metal Oil Cooler Line. I contacted Lexus about this incident, but they provided no compensation for this occurrence, even though there was a short 4-year technical service bulletin they issued barely a year after production, that called out this was indeed a flaw in their design. After doing some research, I see this is a VERY common issue, with many in the past most recent years having this very issue. Yet, Lexus has not recalled this, nor reimbursed those that have suffered from this manufacture defect. I am really hoping that something can be done by NHTSA and/or Lexus to resolve this issue that I am certain is still plaguing thousands of Lexus owners on the road, and putting our and those around us' safety at risk. Surely, a part that obviously and very consistently degrades over the course of 5+ years so often, needs to be addressed and recalled for the sake of safety and integrity.