2017 LINCOLN MKZ Complaints

The contact owns a 2017 Lincoln MKZ Hybrid. The contact stated that while attempting to replace all four tires, the contact became aware that the lug nuts were swollen. The vehicle was taken to the dealer, who informed the contact that the lug nuts needed to be heated to remove from the wheel studs. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

Driving down the road in my black MKZ Hybrid -the red triangle sign came on and I had 6 seconds to safely get off the road, the vehicle then was non responsive. The start button was flashing and would not completely turn off. Towed to a local Ford dealer- I was informed today that the hybrid battery's temperature was 190 degrees then stated 145 degrees. The air temperature at the time was 118 degrees. Ford dealer stated they did not know what to do about it - it's just too hot. My concern is my safety and that of others were put at risk due the vehicle shutting down automatically. The temperature of the lithium battery at the time of shut down (190-145 degrees) risk of explosion? Failure of Ford not to "look" into the issue or provide me with a loner car - The car was purchased to drive in all weather - I would think that the engineers would have tested the vehicle in various weather and temperature - it works in weather -5 below zero.

This vehicle already has a TSB reported, TSB 22-2229. There is a known defect in the manufacturing of the engine design. The design is failing and allowing coolant to run into the engine cylinders. This puts drivers at risk, not knowing when the engine may completely fail while driving it. The engine heats up quickly when the coolant is drained into the engine (default design), instead of around the turbo engine. There is no coolant left in the reservoir, thus possibly causing an engine fire. I've had a diagnostic check on the vehicle at Blue Springs, Mo Ford. They report that the engine will need to be replaced. The service engine light comes on, but the code read doesn't come up as the engine. It is a spark plug/coil pack needed for replacement. This has been done. I've had the engine overheating warning come up. I've had to add antifreeze to the reservoir several times. These warning lamps and messages have been coming up for the past 2 weeks. The car starts off rough, with some misfires in the idle. I have had it not start at first and I will have to try again several times.

The contact owns a 2017 Lincoln MKZ Hybrid. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Lincoln MKZ Hybrid. The contact stated that while his wife was driving at 70–75 MPH, there was white and black smoke coming from underneath the hood. The vehicle stalled and made an abnormal sound. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who informed the contact that the timing chain malfunctioned inside the engine, which caused the spark plugs to completely melt. There were several unknown misfire codes. Additionally, the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was towed to a dealer, who informed the contact that the catalytic converter had failed, which caused the engine to overheat. Additionally, the piston rod had a hole melted through the center, and the exhaust mounts were melted along with several other unknown parts. The dealer confirmed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

The contact owns a 2017 Lincoln MKZ Hybrid. The contact received notification of NHTSA Campaign Number: 23V162000 (Service brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the brake warning light was illuminated. Additionally, the vehicle stalled and was towed to the residence. The vehicle was not repaired. The failure mileage was unknown. VIN tool confirms parts not available.

I have a 2017 Lincoln MKZ with the 2.0T Ecoboost engine and have approximately 74,000 miles on the car. I have been receiving a check engine light which indicates a Missfire on Cylinder 2 when scanned. Additionally I have noticed low coolant levels in the reservoir. I have had a loss of heat in the winter which lead to the initial discovery of low coolant. No indicator light came on when the coolant was low. I replaced the spark plugs in all 4 cylinders which has not solved the issue. Additionally, I still experience coolant loss. I took the car to the Ford Dealership which informed me I have coolant leaking into Cylinder 2 which will require a new engine. Had the coolant not dropped as low as it did in the winter, I would not have noticed the loss of heat and therefore checked the coolant level as there were no other indicators of low coolant level. This could have caused significant overheating issues and even complete engine failure.

The contact owns a 2017 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulics) however, the part to complete the repair was unavailable. The contact stated that the manufacturer has exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced failure. Parts distribution disconnect.

The contact owns a 2017 Lincoln MKZ Hybrid. The contact stated while starting the vehicle, the message "Shift System Fault" was displayed. Additionally, the contact stated while attempting to drive from a complete stop, she shifted into drive, but the vehicle failed to respond. The vehicle responded on the second attempt. The contact stated that the failure had reoccurred. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under an unknown recall as the VIN was not included. The manufacturer was contacted several times, but no assistance was provided. The failure mileage was approximately 70,000.