2025 LINCOLN NAUTILUS Complaints

The contact owns a 2025 Lincoln Nautilus. The contact received notification of NHTSA Campaign Number: 24V953000 (VISIBILITY); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2025 Lincoln Nautilus. The contact stated that the front brakes were making an abnormally loud squealing sound. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to assist. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 1,000.

The brakes on my 2025 Lincoln Nautilus make a scraping/grunting noise when first applied after the car has been sitting. when applied, in addition to the noise, the brakes require more pressure to stop. The issue is worse in the rain. My vehicle is available for inspection upon request. There were several times while I was driving that it was difficult to stop quickly when I was cut-off by another vehicle or approaching a stop light, especially while the roads were wet. On 09/16/2025 Al Packer Lincoln confirmed the issue and the service advisor verbally told me that "there is a special service message indicating that Lincoln is investigating because some other 2024/2025 Lincoln Nautilus vehicles have the same issue", however, I was not provided a copy of SSM 53329 referenced in Section A of page 1 of my attached invoice. The service advisor further indicated that "once engineering finishes investigating and comes out with a repair or recall for certain vehicles produced at one plant or another and during specific times they will send a letter to owners of affected vehicles for either a software update or repair etc., whatever they determine will rectify the issues. They estimated finishing investigations by Third Quarter 2025". Presently, there has been no need for any other entity to inspect my vehicle as I have received no correspondence. There were/are no warning lamps, messages or other symptoms of the problem prior to failure. I leased the vehicle in April 2025 and the issue began around July 2025. My vehicle currently only has 923 miles.

I had a 2020 ford explorer with co-Pilot 360 which is lane centering with your hand on the wheel. The new Nautilus is equipped with this same system and Blu Cruise. Unfortunately, the system will not work without the eye scanning system as it says it does and the sales rep says it will. The car has non-working safety equipment. The eye scanning system is very sensitive and constantly yelling at you. When you turn off hands free lane centering there is no lane centering which is very dangerous.

My vehicle is having problems with GPS signal issues over. Keep losing it location, when driving. Trying to get to the bottom line problems

The contact owns a 2025 Lincoln Nautilus. The contact stated that while attempting to start the vehicle, the infotainment system was displaying a frozen screen. No warning light was illuminated. A dealer was contacted. The vehicle was taken to a dealer where it was diagnosed and determined that the infotainment system needed to be replaced. The infotainment system was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 9,000.

Driving on the freeway, with nothing in front except road, the Bluecruise/adaptive cruise control suddenly started slowing the vehicle to 25 mph from 70 mph. This has happened 5 times. The fifth time, the lane keeping system and adaptive cruise quit working but did not give any warning on the lane keeping having stopped working. In town, adaptive cruise will vary between the local speed and 25 mph but there is no speed limit sign showing a change of speed. Sometimes, the vehicle will slow down when that happens but recently it keeps going at the speed I have set even though the screen shows a different speed. The first 2 times, the adaptive speed changed were on August 24, 2025. The next three were on August 31, 2025. There were no vehicles behind us or there might have been a crash because the speed slowed so suddenly with a change shown on the panoramic view and self-steering quit without a warning on the screen. The vehicle was picked up today for repair.

The contact owns a 2025 Lincoln Nautilus. The contact stated while driving at an undisclosed speed, the panoramic and center display went blank, failing to display critical safety information. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V337000 (Electrical System, Equipment), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 7,000.

While using the Ford BlueCruise system which is supposed to keep the vehicle centered in the lane along when it is in use on the highways it is programmed for, the system in this vehicle wanders throughout the lane from one side lane marker to the other lane marker. When first setting the cruise control which activates the lane assist program in this vehicle, it wants to initially justify to the left (drivers side) lane marker and fights any input from the driver to re-center the vehicle in the lane. If I let the system take the full control, after this initial left line hugging the vehicle will drift over towards the right side lane marker then go back towards the left lane marker and this continues until I deactivate the cruise control entirely when on a BlueCruise enabled highway. Additionally when this is in use, the lane changes the system performs is very abrupt as though the steering wheel was being grabbed and jerked fast to move to the adjacent lane. If this were to occur when there is a slippery spot in the road, I could see this cause a spinout. It is currently at the time of this writing at the Lincoln dealership for this and several other minor issues along with the recall noted as still open on this vehicle - as they cannot get the vehicle to accept the programming for the recall. I have also seen others on the Lincoln Nautilus forums complain about their vehicle doing the same lane wandering like the vehicle is drunk, one person stated in their reply that the almost impacted a vehicle in the other lane. As of the update from the service advisor yesterday (4/3/25) they still have no resolution for the recall issue and have not indicated anything about this issue despite them having put on 44 miles as of this writing on test drives.

While using the Ford BlueCruise system the Eye Detection monitor is not detecting that I am looking forward while driving and frequently goes first to the "Watch the Road" initial warning, which is supposed to clear by pressing the OK button on the steering wheel. Several times clicking the OK does not clear the initial warning and then the vehicle goes into a more active response by suddenly braking with the Resume Control warning which is supposed to deactivate when you press the gas pedal, however in one instance the system did not deactivate and I was nearly rear ended by another vehicle who also had to brake suddenly due to my vehicle not exiting the ADAS system takeover. I have since disabled the BlueCruise system while waiting for the vehicle to be brought to service.