LINCOLN Complaints

The contact owns a 2016 Lincoln MKX. The contact stated that while entering the vehicle and adjusting the seat adjuster switch, the seat failed to move forward. The contact restarted the vehicle and depressed the seat adjuster button and the seat moved forward but failed to stop. The contact moved forward into the steering wheel and squeezed his leg under the steering wheel. The contact turned off the vehicle for the seat to stop moving. The contact exited the vehicle however, the failure persisted. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 50,000.

Leaking brakes had to be fixed twice before recalled parts were available. When the last repair was done, dealership said they would reimburse us (since we paid full price) recalled parts labor that we had to pay for since they were on the recall. This has never happened even though we have tried multiple times to remedy. Dealership says they sent in paperwork to Ford twice for the reimbursement as they don't do that. Ford Motor Company says they dont do it that it is up to the dealer. In summary, recalled brakes were finally repaired but we had to pay full price for them though it says parts and labor would be free.

Have a recall for the emergency brake light coming on due to possible brake line rupture. I took it into the dealership and they told me I needed a battery and the light would go out!!! While the light is still on after 2weeks leaving the dealership. I had an appointment for them to fix the issue with an service loaner to be giving them I was called a day before and they told me a vehicle would not be available cause customers cars had been damaged! Now what do that have to do with an safety issue regarding brakes that may cause me and my family to be in an accident? They have not contacted me other than to tell me my extended warranty will pay for it! That means I have to pay a deductible which I had already given $200 previous for that issue and it wasn’t solved.

My brakes will go out for no reason. Also, my electrical system (dashboard) will freeze up for no apparent reason. I have taken it to the Ford dealership numerous times, but I was told neither was a recall issue and they could not help me unless it happened when they could actually "see" it happen. Yes. They said that.

First it was the alarm system it would lock me out the car. Then it was the air conditioning it would only turn on when it wanted too. Then I would press the seat cooler and it malfunctioned and I had a second degree burn on my lower back. Then the check engine light came on and it started to overheat. I pulled over turned off the ignition and the car was still running. That happened twice my mechanic would come turn the car off even by disconnecting the battery the car was still on somehow he had to disconnect another part for car to turn off. He told me not move it anymore. 15 to 20 minutes later the car was on fire and the fire department came and turned it off. I bought the car on 4/24/2021 and it was on fire on 05/27/2021.

1) Every used miz I test drove had a super hard jerk out of first gear including the one I purchased, I was told it was fine, went to another dealership and was told the transmission clutch was gone, repaired under warranty. 2) Gas tank door spring failed, saw its a common problem with Ford Lincoln vehicles, dealer replaced entire door housing sleeve, not covered under warranty, had to be installed twice after coming out after incorrectly installed. 3) Front headlights lens spider web cracking. When purchased I saw small stress cracks at top by hood 3 to 7 months later entire lens/globe housing look like shattered glass but still in tacted, not covered under warranty, now passenger light starting to look the same. Only had the car 13 months. Dealer service rep ask do I drive car alot or drive in the rain, I was shocked. 4) Rear trunk tail light across entire back end full of moisture. Not covered under warranty. Every since 2007 this seem to be a common problem with every car I had to poor designed product that consumer have to pay for and shouldn't. It will cost thousands of dollars to replace.

The contact owns a 2017 Lincoln MKZ. The contact stated that the headlight housing was cracked. The vehicle was diagnosed but not repaired. The manufacturer was informed of the failure and informed the contact that the Vin was not under recall. The failure mileage was approximately 53,000.

The contact owns a 2013 Lincoln MKS. The contact stated while starting the vehicle, the power steering failed, and the steering wheel was difficult to steer. The vehicle was taken to an independent mechanic who informed the contact that the vehicle was put into reverse then turned off the vehicle numerous times before the power steering functionality returned. The dealer and manufacturer were made aware of the failure but informed the contact that the VIN was not under recall. The approximate failure mileage was 78,743.

The contact owns a 2011 Lincoln MKX. The contact stated while the vehicle was turned off, the driver’s side turn signal and parking lights remained illuminated with the other lights in the vehicle being inoperable. The vehicle was not diagnosed nor repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 10V659000 (Structure) however, the Vin was not included. The manufacturer was informed of the failure and informed the contact that the vehicle was not under recall. There was no additional assistance provided. The contact was referred to the NHTSA for assistance. The failure mileage was approximately 111,000. Consumer stated left turn signals remain on (even with ignition off) will not flash. Passenger side will not activate at all.

The daytime running lights fail to illuminate which is a safety hazard. A message to check the headlights is displayed on the dashboard ONLY when the car is started with the remote start feature. This is a known problem as confirmed by technical service bulletin (TSB #SSM 46508)