LINCOLN Complaints

I have a 2017 Lincoln Continental that the passenger side front door will not open from the inside.

The contact owns a 2022 Lincoln Corsair. The contact stated that while driving at an undisclosed speed, another driver informed the contact that the rear exterior lights were inoperable. Additionally, the contact later became aware that the rear taillights were flashing continuously. Upon investigating the failure online, the contact related the failure to NHTSA Campaign Number: 25V688000 (Exterior Lighting). The vehicle was taken to the dealer, where the contact was informed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 60,000.

The contact owns a 2017 Lincoln MKC. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image failed to function properly, and the image was blurry. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was not available.

The contact owns a 2014 Lincoln MKT. The contact stated that while driving approximately 25 MPH, the vehicle stalled and shut off and failed to restart. The vehicle was later towed to the local dealer, and the contact was informed that the vehicle was not serviceable. There was no explanation provided. The vehicle was towed back to the residence. After researching the failure, the contact discovered that the failure might be associated with an undisclosed wiring harness failure. The contact was informed that the wiring harness was on back order from the manufacturer. The contact indicated that a co-worker received the same response from a different dealer after experiencing the failure. The manufacturer was not contacted regarding the failure. The failure mileage was 100,000. The VIN was not available.

During a manufacturer-mandated software module update, North Central Ford (Plano, TX) bypassed continuous power supply safety protocols. This negligence caused a voltage drop, interrupted the software flash, and completely corrupted the Accessory Protocol Interface Module (APIM). The dealership returned the vehicle to me, stating the update was complete. The corrupted module failed to power down, causing a severe parasitic drain that completely killed the battery overnight, leaving the vehicle immobilized and immune to jump-starting. The APIM is completely corrupted. The disabled vehicle was towed back to North Central Ford and remains available for immediate inspection. Safety Risks: The corrupted APIM permanently disabled the federally mandated backup camera (violating FMVSS 111) and touch-screen climate/defroster controls, creating severe rear and forward visibility hazards. The module's failure to sleep causes a continuous parasitic battery drain that has already stranded me and introduces a high risk of sudden electrical failure in traffic. Dealer Confirmation: North Central Ford's paperwork confirms they caused the failure. Their Day 1 intake Multi-Point Inspection officially documented my battery in "GOOD CONDITION" prior to service, and their initial invoice explicitly states the update was "UNSUCCESSFUL." Furthermore, after I supplied a new replacement battery for a second diagnostic, they confirmed a U2100 code (Initial Configuration Not Complete), proving the module was electronically wiped during their botched procedure. Prior Symptoms / Inspections: None. The electrical system and screen were fully functional prior to the software update. Inspected solely by North Central Ford. Status: The General Manager dismisses their own diagnostic codes, refuses to repair these technician-caused safety defects under consequential damage guidelines, and is attempting to charge me out-of-pocket, The vehicle remains at the dealership due to active safety hazards.

1. transmission shifts hard and/or seems to shift to neutral and losing forward propulsion 2. or loud clunk followed by shuddering and no control 3. no control means unsafe driving conditions particularly if closer to other vehicles 4. dealer quoted some mumbo/jumbo about jumping into park 5. dealer quoted $10,000 figure for new transmission 6. after clunk event and pulling over wrench light came up with reference to differential 7. super hard shifting or no shift life-threatening lunging and hesitation is unacceptable0

The contact owns a 2022 Lincoln Corsair. The contact received notification of NHTSA Campaign Number: 25V789000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

In 2023 antifreeze was found in the engine cylinder chambers causing the engine to run rough. We purchased the repair/replacement of a new head gasket at a cost of $3500.00. Now, it is Apirl 2026 and we have developed the same issue plus internal oil leaking in the turbo. Our repair shop says we need to replace the engine and the turbo unit at approx cost $11,200.00 (parts and labor). We have come to learn that this Ford 2.0L 4cyn EcoBoost engine has been found to have a design defect causing regular head gasket failure. So, this is our complaint about this engine and product built by Ford Motor Company. We have come to realize we own a very unreliable vehicle built by Ford.

The vehicle lost power on the highway due to an overheating issue. Very dangerous when this happens while your going 70 mph. The vehicle was later determined to be a victim of Ford's known 2.0L Ecoboost engine that due to Ford's defective design, which Ford admits but refuses to issue a recall for. The ONLY fix for this problem is to have the long block replaced at a cost of over $9,000.00. Not exactly Ford looking out for the safety of their customers.

After 3 failed diagnoses with various vehicle repair shops that could not fix our problem, we took our 2019 Lincoln Navigator to the Phil Long Ford/Lincoln dealership 26 days ago. After expressing my concerns about our vehicle jerking into gear and intermittently losing accelerator power during driving, the dealership diagnosed it as a problem with the cam phasers. Upon picking up the vehicle and asking the CSR if a test drive had been done multiple times beforehand, we arrived, paid our bill, and took the vehicle for less than 30 seconds before realizing the same issue was persisting. My wife and child are the primary occupants at most times, and losing power on the highway and on side roads is most concerning. As of two weeks ago today, I was called by the CSR at Phil Long Ford to let me know that calls and reports were made to Lincoln specifically and that the General Managers would be pooling money together to find a resolution and eventually fix my vehicle. The CSR also said that by the following day (Tues), I would know about a resolution. 2 weeks later (today), I called and requested a manager call me to discuss the situation. No call was made. I also reached out to the CSR and was told that my case was still in a holding pattern. We have now had to rent a vehicle 3 times to help us get around, with no assistance from the dealership except for 2 out of the 26 days we've been without a vehicle. After doing more digging, there is a large class action lawsuit in motion that covers exactly what we are going through. As of 8 days ago, Ford's request to dismiss the suit was denied. We believe at this time there is gross negligence by Ford & Lincoln and have first hand accounts of how scary these vehicles can become while on the road. To top it off during my visit to the dealership this evening, the service manager gave me two options when asking about a possible loaner or rental vehicle: approve the repairs needed on my own dime or continue driving the vehicle.