MAZDA Complaints

TL* THE CONTACT OWNS A 2017 MAZDA MAZDA3. THE CONTACT STATE THAT WHILE DRIVING AT VARIOUS SPEEDS THE ENTERTAINMENT SYSTEM FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER ROYAL MOORE MAZDA 1380 SE RIVER RD, HILLSBORO, OR 97123 (503) 648-1153, HOWEVER THE DIAGNOSTIC TEST WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOT CONTACTED NOR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

THERE IS A WHITE BUSHING THAT BREAKS AND IS NOT REPLACEABLE. THE WHOLE STEERING COLUMN HAS TO BE REPLACED. THE FACT THAT THIS CAR WAS MADE WITH THIS FLAW IS BEYOND MY COMPREHENSION. THE STEERING WHEEL BECOMES VERY LOOSE AND UNSAFE TO DRIVE.

AIRBAGS: DID NOT DEPLOY UPON IMPACT OF A STREETLAMP POLE ON THE FRONT DRIVERSIDE QUARTER. FRONT FARRING DAMAGED AND REPLACED. I WAS TURNING LEFT, IT WAS RAINING, THE GLARE OF THE LIGHT BLINDED ME ENOUGH TO GO UP ON THE CURB AND IMPACT THE STREETLAMP POLE. I REPLACED THE FARRING AND HAD MY MAZDA3 FULLY ALIGNED. ELECTRICAL: PURCHASED VEHICLE IN OCTOBER 2016. REPLACED BATTERY 4 TIMES, ALTERNATOR 3 TIMES SINCE PURCHASE. SEAT HEATERS HAVEN'T WORKED EVER. DRIVERSIDE SEAT STARTED WIGGLING AFTER CONTACT WITH STREETLAMP POLE.

TL* THE CONSUMER OWNS A 2013 MAZDA MAZDA6. THE CONSUMER STATED THAT THE DRIVER'S SIDE REAR VIEW MIRROR WAS FROSTED OVER. THE CONSUMER STATED THAT IT WAS VERY DIFFICULT TO SEE APPROACHING VEHICLE. THE VEHICLE WAS TAKEN TO BROWNS MAZDA LOCATED AT 5625 CENTRAL AVE, TOLEDO, OH 43615, (419)531-0151, TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. *AS

I WOULD LIKE TO EXPRESS THAT THIS IS NOW THE SECOND TIME I HAVE HAD TO TAKE MY CAR IN FOR SERVICE AND REPAIRS DUE TO THE SOY-BASED COMPONENTS THEY USE IN THE ELECTRICAL HARNESS THAT HAVE BEEN CONTINUOUSLY EATEN THRU BY SQUIRRELS. MY CAR'S HORN AND HEADLIGHTS NO LONGER WORK AGAIN AND THIS IS NOW THE SECOND TIME. I ASK THAT THESE ELEMENTS ARE RECALLED IMMEDIATELY FOR SAFETY REASONS. WIRE HARNESSES ARE A CRITICAL COMPONENT TO VEHICLE SAFETY. WIRES THAT CAN DEGRADE DURING THE NORMAL SERVICE LIFE OF A VEHICLE CAN BE DEADLY. THINK ABOUT A WIRE HARNESS WITH INSULATION THAT'S BEEN EATEN THAT CONTROLS THE ABS, FUEL INJECTION OR AN AIRFLOW SENSOR, AND YOU HIT A BUMP IN THE ROAD AND IT SHORTS. NOW YOU LOSE POWER OR BRAKING. ARE WE WILLING TO HAVE SOMEONE'S VEHICLE FAIL AND THE PEOPLE SERIOUSLY HURT OR DEAD BECAUSE OF A FUNDAMENTAL DESIGN FLAW? I CAN EMAIL PICTURES FROM MY PHONE TO PROVIDE EVIDENCE OF THE DAMAGE. AGAIN THESE WIRES SHOULD NEVER BE SOY BASED. I DON'T FEEL LIKE DYING ANYTIME SOON BECAUSE A RODENT CHEWED THROUGH A CRITICAL COMPONENT.

ENTIRE TRUCK BODY FRAME IS RUSTING OUT, FUEL TANK BRACKETS RUSTED OUT, SEAT CUSHION SUPPORT ON DRIVERS SIDE BROKEN

THE AIRBAG SAFETY LIGHT CAME ON AND WILL NOT TURN OFF. THE DEALER SAID IT WOULD COST 600.00 TO GET IT FIXED. IT ONLY CAME ON AFTER THE DEALER REPLACED PART OF THE SEAT ARM ON ANOTHER RECALL

TL* THE CONTACT OWNS A 2011 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, BOTH FRONT AND REAR SIDE DRIVER AND PASSENGER SIDE CURTAIN AIRBAGS DEPLOYED INADVERTENTLY. DURING THE INCIDENT NO COLLISION HAD OCCURRED AND VEHICLE WAS NOT DRIVEN OVER A BUMP. THE DRIVER SUSTAINED NECK AND LEFT SHOULDER INJURIES AND SUFFERED HEADACHES SINCE THE INCIDENT. MEDICAL TREATMENT WAS REQUIRED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER BROWN MAZDA OF CHANTILLY (4155 AUTO PARK SERVICE CHANTILLY, VA). THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 137,000.

AFTER PICKING-UP A BRAND NEW CAR FROM MAZDA DEALERSHIP, I WAS RETURNING HOME USING A 3-LANE I-75 HIGHWAY, AS ALWAYS EXTREMELY BUSY. TO STAY IN THIS TRAFFIC I WAS FORCED TO DRIVE AT 70 MPH, WHICH IS THE LOCAL SPEED LIMIT. IT TURNS OUT THAT FROM THE SPEED OF 60 MPH UP, THE CAR DIDN'T WANT TO DRIVE IN A STRAIGHT LINE ON ITS OWN AND REQUIRED CONTINUOUS STEERING WHEEL CORRECTIONS. THIS CREATED A HAZARDOUS DRIVING CONDITION CONSIDERING THE FACT THAT THE ADJACENT LANES WERE PACKED-UP WITH THE OTHER VEHICLES. UPON ARRIVAL I EXAMINED THE TIRES INSTALLED ON THE CAR AND FOUND THEM TO BE M+S TOYO A36 - THE TYPE USED FOR MUD AND SNOW CONDITIONS, TYPICALLY IN COLD CLIMATES. THE IRONY IS I LIVE IN SOUTH-CENTRAL FLORIDA, THE DEALERSHIP IS ALSO IN SOUTH-CENTRAL FLORIDA, AND THE NEW MAZDA CARS WERE SHIPPED FROM THE PRODUCER TO JACKSONVILLE PORT IN FLORIDA FOR THE LOCAL MARKETS. THUS, WHILE PERFECTLY ACCEPTABLE IN MONTANA OR MICHIGAN, THIS TYPE OF M+S TIRE IS JUST DANGEROUS WHEN USED ON HOT, SOUTH-CENTRAL FL INTERSTATE HIGHWAYS. I CONTACTED THE MAZDA NORTH AMERICAN OPERATIONS (MNAO) ASKING FOR REPLACING THE TYPE OF TIRES ON MY CAR AND POINTING TO THE FACT THAT MAZDA JAPAN SPECIFIES DIFFERENT, SAFER TYPE (THREAD AND COMPOUND) OF TIRES FOR THEIR OWN MARKETS. THE MNAO ANSWER WAS IN ESSENCE: "ONE SIZE FITS ALL'. ATTACHED BELOW IS THE TRANSCRIPT OF MY CHAT WITH MNAO, MAZDA-JAPAN SPECIFICATION OF TOYO PROXES TIRES, AS WELL AS A SAMPLE OF CUSTOMER REVIEWS OF THE TIRES MNAO INSTALLS ON MAZDA CX-5 TODAY ACROSS THE USA.

FRONT WINDSHIELD HAS CRACK RUNNING DOWN WINDSHIELD STARTING AT VERY TOP OF WINDSHIELD BEHIND THE REAR VIEW MIRROR. CAR WAS PARKED OVER NIGHT IN MY DRIVEWAY AND NEXT MORNING CRACK HAS APPEARED. CRACK RUNS DOWN ABOUT 12 INCHES AND HOOKS TO THE SIDE. CAR DID NOT EXPERIENCE ANY ROAD DEBRIES OR EXTREME CONDITIONS TO VALIDATE THE MYSTERIOUS CRACK. UPON FURTHER RESEARCH HAVE LEARNED THAT SEVERAL OWNERS HAVE EXPERIENCED THE SAME ISSUE OF A WINDSHIELD CRACK WITH NO EXPLINATION. MAZDA WILL NOT COVER ANY WARRANTY AND WILL NOT ACCEPT THAT THEY HAVE A WINDSHIELD ISSUE.