MAZDA Complaints

TL* THE CONTACT OWNS A 2008 MAZDA TRIBUTE. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING AT AN UNDISCLOSED SPEED, THE STEERING CEASED WITHOUT WARNING. THE DRIVER WAS ABLE TO DRIVE THE VEHICLE TO AN INDEPENDENT MECHANIC TO HAVE THE VEHICLE DIAGNOSED. THE DRIVER WAS INFORMED THAT THE TORQUE SENSOR KIT, UPPER STEERING COLUMN BOT, AND STEERING COLUMN ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. NELSON MAZDA COOL SPRINGS LOCATED AT 7104 S. SPRINGS DR, FRANKLIN, TN 37067, WAS CONTACTED AND INFORMED OF THE FAILURE. THE DRIVER WAS THEN REFERRED TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE DRIVER WAS INFORMED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V282000 (STEERING) AND THAT A SECOND REPAIR WOULD NOT BE OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.

DESCRIPTION THIS VEHICLE EXHIBITS THE HEADLIGHTS FLICKERING WHEN THE VEHICLE IS DECELERATING (BY APPLYING THE BRAKES) WITH THE HEADLIGHTS ON. THIS CONCERN IS CAUSED BY INADEQUATE ALTERNATOR OUTPUT (CONTROLLED BY THE PCM) WHEN THE BATTERY IS UNDER HEAVY LOAD. TO CORRECT THE PROBLEM, THE CONTROL LOGIC OF THE PCM HAS BEEN CHANGED. MAZDA WILL NOT UPDATE THE PCM WITHOUT CHARGING CUSTOMERS A DIAGNOSTIC AND REPROGRAMMING FEE IN THE US.

FIRST BRAKES STARTED FAILING WERE SOFT HAD TO PUMP THEM TO STOP IN TIME AS TO NOT HIT ANOTHER VEHICLE. I TOOK MY CAR TO MY MECHANIC. HE SAID WE NEEDED TO REPLACE THE MASTER CYLINDER. DID THIS NOW BRAKES MAKE A WHOMP WHOMP SOUND AND PUSH BACK SOME. WAS TOLD TO DRIVE A FEW DAYS AND SEE IF IT GETS BETTER. DID THIS AND HUBBY WAS DRIVING THEY WERE SOFT AGAIN. THEN I TOOK CAR TODAY IT WAS FINE UNTIL I GOT HOME TO PICK UP KIDS TO TAKE THEM OUT LEFT CAR RUNNING CAME IN GOT MY KIDS WENT BACK OUT TO CAR. AT THIS TIME BRAKES ARE NOW HARD AND YOU CAN'T PUSH THEM DOWN. I PUT CAR I'M REVERSE AND CAR DIDN'T WANT TO MOVE ALMOST LIKE BRAKES ARE ON SAFETY BAKE IS NOT ON. I TOOK AROUND BLOCK TO SEE IF IT WOULD GET BETTER. IT DIDN'T IN FACT I BARELY MADE IT UP A SMALL HILL EVEN WITH MY FOOT TO THE FLOOR WITH GAS PEDDLE. GOT BACK TO MY HOUSE OPENED DOOR AND YOU COULD SMELL THE BRAKES LIKE THEY WERE BURNT. WILL BE TAKING CAR BACK TO MACHANIC TOMORROW. I KNOW THERE HAS BEEN PROBLEMS WITH OTHER YEARS MINE IS A 2014 I DON'T THINK THEY HAVE FIXED OR SOLVED THEM. MY CAR ONLY HAS 71,000 MILES ON IT RIGHT NOW. NOTE WHEN I SAY CAR I AM MEANING SUV. MY CAR WHEN IT FIRST HAPPENED MUSHY BRAKES WAS IN MOTION ON ROAD NOT FREEWAY THANK GOODNESS. THE SECOND PROBLEM WAS NOT IN MOTION TO BEGIN WITH THEN WAS IN MOTION.

THE DAYTIME RUNNING LIGHTS HAVE STOPPED WORKING ON BOTH HEAD LIGHTS. THE COST FOR FIXING THE HEAD LIGHTS IS $1300.00 A PIECE. THE DEALER WON'T WARRANTY THIS REPAIR AND SAID IT WASN'T A SAFETY ISSUE. THE HEAD LIGHTS ARE THE ONES THAT SELF LEVEL AND TURN WHEN THE CAR TURNS.

THE DRL ON THE PASSENGER SIDE FLICKED THEN FAILED AROUND 12K MILE IN APRIL 2018. NOT LONG AFTER THAT, THE DRL ON THE DRIVER SIDE FLICKED THEN FAILED AROUND 16K MILE SOMETIME IN 2019. THE VEHICLE MILEAGE RIGHT NOW IS ONLY ABOUT 20K MILES !! ( WE ARE RETIREES AND HAVE 2 VEHICLES)

I WAS TAKING MY DAUGHTER TO HIGH SCHOOL IN THE MORNING WITH MY SON IN THE CAR AS WELL. IN THE PARKING LOT OF THE HIGH SCHOOL, I APPLIED THE BRAKES BUT THE BRAKES DID NOT WORK. MY FOOT WAS ALL THE WAY TO THE FLOOR WHEN THEY FINALLY CAUGHT BUT I WAS OUT IN THE LINE OF TRAFFIC AND LUCKILY NO ONE HIT ME AND INJURED MY SON OR MYSELF. AFTER REPLACING THE ROTORS AND BRAKE PADS THAT DID NOT FIX THE SITUATION, I HAVE SINCE LEARNED THAT THE BRAKE BOOSTER HAS BEEN AN ONGOING ISSUE WITH MAZDA CX-9 THAT WAS EVEN INVESTIGATED BY THE NHTSA WITHOUT HAVING A RECALL. HOW DOES SOMETHING SO CRITICAL IN THE SAFETY OF LIVES DOES NOT GENERATE A RECALL THAT THE NHTSA HAS SEEN REPEATED COMPLAINTS OF THE SAME ISSUE WITHOUT ADVISING OR CARING ABOUT THE SAFETY OF THE CONSUMERS AND OTHER DRIVERS. IT IS AN ONGOING ISSUE THAT MAZDA HAS NOT ADDRESSED OR CORRECTED.

WHILE DRIVING I HAD NOTICED THAT EVERY TIME I CAME TO A STOP LIGHT OR A STOP SIGN OR TO EVEN SLOW DOWN BY RELEASING MY FOOT OF THE ACCELERATOR, MY HEADLIGHTS WOULD START TO FLASH. I STARTED TO DIN INTO THE PROBLEM BY DOING RESEARCH ONLINE TO SEE IF IT WAS A COMMON PROBLEM WITH MY VEHICLES MAKE AND MODEL. UPON READING MORE AND MORE INFORMATION I FOUND ON THE ISSUE I WAS HAVING WITH MY CAR. IT ALL SEEMED TO BE LINKED TO AN ALTERNATOR ISSUE THAT MAZDA KNEW ABOUT RELEASED A RECALL ON IT THEN TOOK THE RECALL AWAY. MY CAR IS HAVING THE ISSUE FOR THE RECALL THEY TOOK AWAY. IT POSES A DANGER AND A RISK WHILE DRIVING. IT CAUSES A DISTRACTION TO THE ON COMING TRAFFIC AS WELL AS DISTRACTS THE DRIVER IN FRONT OF YOU. I HAVE HAD CARS BREAK HARD IN FRONT OF ME THINKING I WAS SIGNALING THEM FOR WHATEVER REASON. ONE EARLY MORNING I HAD BEEN DRIVING TO WORK ON THE FREEWAY AND MY WHOLE CAR SEEMED TO HAVE SHUT OFF AND AS SOON AS IT WENT OFF IT CAME BACK ON.

JAN. 23, 2020. 10:45 AM. I WAS ON MY STREET, A NARROW RESIDENTIAL STREET, PREPARING TO BACK IN MY GARAGE. IN ORDER TO DO THAT ON THIS NARROW STREET, I TOUCHED THE LIP OF THE DRIVEWAY ACROSS THE STREET. SPEED WELL UNDER 3 MPH. WHEN I DID SO, MY CAR SUDDENLY SHARPLY ACCELERATED AND AT THE SAME TIME SWERVED TO THE RIGHT. THE ACCELERATION AND SWERVE DROVE THE CAR INTO THE TOWNHOUSES ACROSS THE STREET FROM MY HOUSE. THE DRIVEWAYS ARE VERY SHORT, BARELY A CAR'S LENGTH. AFTER CRASHING, I COULD FEEL THE CAR STILL ACCELERATING. I QUICKLY SWITCHED THE CAR INTO PARK AND THE SPONTANEOUS ACCELERATION CONTINUED. IN ORDER TO STOP IN I HAD TO TURN THE CAR OFF. WHEN THE TOWING COMPANY TURNED THE CAR ON LATER IT IMMEDIATELY STARTED TO SPONTANEOUSLY ACCELERATE AND SURGE FORWARD AGAIN. THE MAZDA DEALER AND INSURANCE INSPECTOR EXPLAINED TO ME THAT THERE IS A SENSOR: WHEN A WHEEL ENCOUNTERS WHAT IT PERCEIVES TO BE AN OBSTACLE, IT 'TOSSES' ALL THE POWER TO THAT WHEEL AND ACCELERATES. THESE DRIVEWAYS HAVE A SMALL LIP AT THE EDGE. THIS SENSOR REACTED TO IT IN A WAY THAT CAUSED MY CAR TO CRASH. THE CAR WAS TOTALED AND THE TOWNHOUSES ACROSS THE STREET DAMAGED. THANK HEAVEN THERE WAS NO ONE OUTSIDE OR THEY WOULD HAVE BEEN KILLED. THIS NEEDS TO BE INVESTIGATED, RECALLED AND CHANGED.

SUNROOF GLASS SHATTERED OUTWARD WITHOUT ANY CAUSE OR WARNING. THE SUNROOF WAS CLOSED AT THE TIME AND THERE WERE NO CRACKS, NO BREAKS, NO LEAKS, NO WEAKNESSES IDENTIFIED. WHEN IT SHATTERED, I WAS DRIVING DOWN INTERSTATE 25 AT APPROXIMATELY 78 MPH. TIRES ARE PROPERLY INFLATED.

INFOTAINMENT SYSTEM RESTARTS 3 TO 5 TIMES, WHEN FIRST STARTING CAR, WHEN TEMPERATURES IN UNHEATED GARAGE ARE BELOW 50 DEGREES. I DRIVE FOUR TO EIGHT MILES, WITH HEATER ON, BEFORE IT STOPS RESTARTING. HAVE TAKEN TO DEALER 3 TIMES, WHILE UNDER WARRANTY. ALL THEY DO IS REBOOT IT. NOW THE CAR IS NO LONGER UNDER WARRANTY AND I REFUSE TO TAKE IT BACK, AND BE CHANGED FOR SOMETHING THAT SHOULD HAVE BEEN FIXED THE FIRST TIME. THIS JUST MIGHT BE A DEAL BREAKER IN BUYING A MAZDA AS MY NEXT CAR. VERY ANNOYING.