MAZDA Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURER'S RECALL FOR THE AIR BAGS. THE DEALER ASKED THE CONTACT TO CALL BACK MORE THAN TWICE TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE. EACH TIME THE CONTACT CALLED THE DEALER, THEY STATED AGAIN TO FOLLOW UP AND CALL BACK. THE MANUFACTURER HAD THE DEALER SCHEDULE AN APPOINTMENT AND THE PARTS WERE NOT AVAILABLE TO RECEIVE THE RECALL REPAIR ACCORDING TO THE DEALER. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE RECALL REPAIR WOULD BE PERFORMED FOR SEVERAL MONTHS, WHICH WAS UNREASONABLE. THE MANUFACTURER WAS ALSO UNABLE TO PROVIDE A REASONABLE TIME FRAME FOR THE PARTS TO BE SENT TO THE DEALER TO RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING ANY FAILURES. THE VIN NOT AVAILABLE.

AT LOW SPEED DRIVING A CLUNKING NOISE COULD BE FELT IN THE STEERING. ON 11-20-2015 THE LOCAL MAZDA DEALER DIAGNOSIS SHOWED A FAILURE IN THE ELECTRICAL POWER STEERING UNIT AND IT HAD TO BE REPLACED AT CONSIDERABLE EXPENSE. DEALER ADVISED THAT NO TSB WAS ISSUED AND SINCE THE WARRANTY HAD EXPIRED IT WAS MY RESPONSIBILITY TO PAY FOR THE REPAIR. IT SEEMS TO ME THAT A FAILURE IN THE ELECTRICAL POWER ASSIST UNIT IS A SERIOUS, IF NOT DANGEROUS ,CONDITION THAT SHOULD CAUSE THE NHTSA TO ORDER A RECALL OF THE 2011 MAZDA 2 TO MAKE SURE THE VEHICLES ARE ROAD WORTHY AND SAFE. REF: ROGER BEASLEY MAZDA, GEORGETOWN,TX INVOICE: 160299 DATED 11-20-2015.

TL* THE CONTACT OWNS A 2007 MAZDA CX9. WHILE DRIVING 35 MPH ATTEMPTING TO MAKE A TURN, A LOUD POP AND GRINDING SOUND EMITTED FROM THE VEHICLE AND IT BECAME VERY DIFFICULT TO MANEUVER. AFTER INSPECTING THE VEHICLE, THE CONTACT MENTIONED THAT THE FRONT DRIVER SIDE WHEEL DETACHED FROM THE VEHICLE AND THE CONTROL ARM BECAME LODGED INTO THE FRAME, WHICH CAUSED THE LOUD NOISE. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN STATED THAT THE FAILURE WAS A DIRECT RESULT OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 86,000.

TL* THE CONTACT OWNS A 2008 MAZDA TRIBUTE. WHILE AT A RED LIGHT, THE VEHICLE WOULD NOT RESPOND WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS IDLING AND MOVING, BUT THERE WAS NO ACCELERATION. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 127,800.

SEAT WELDS BROKE WHILE DRIVING. DRIVER SEAT IS NOW NO LONGER ATTACHED TO THE CAR.

SEAT HEATER NOT WORKING PROPERLY FROM DATE OF PURCHASE 9/25/15. PART ARRIVED FROM JAPAN INSTALLED 11/9/15. 3 HRS LATER CONSOLE PANEL STOPPED WORKING WHILE DRIVING 30 MPH, COULD NOT LOAD RADIO STATIONS, BLUE TOOTH, MAINTENANCE SCREEN - JUST ERROR MESSAGE. NEXT MORNING IT WAS WORKING BUT SEAT HEATER STILL NOT WARM SO BACK TO GARAGE. AT GARAGE ELECTRICAL TESTED OK. GARAGE STATES SEATS AS WARM AS IT IS SUPPOSED TO BE. BOUGHT 2 MAZDAS AT SAME TIME AND OTHER CAR CX-3 HEATER IS VERY WARM. AND HEATS QUICKLY. NOW WE HAVE TO WAIT FOR THE ELECTRICAL TO GO AGAIN THEN TAKE IT BACK IN. GOT IN CAR AND FOUND CAP TO THE SHIFTING LEVER WAS SITTING ON SEAT WITH OBVIOUS PRY MARKS , GARAGE SAYS IT WASN'T TAKEN OFF. THEY SAID THEY WOULD HAVE TO ORDER ENTIRE SHIFT LEVER TO REPLACE IT.

2004 MAZDA TRIBUTE. CONSUMER WRITES IN REGARDS TO VEHICLE SUBFRAME CORROSION ISSUES. *SMD THE CONSUMER WAS INFORMED THE VEHICLE COULD NOT BE REPAIRED. ALSO, THE CONSUMER IS SEEKING REIMBURSEMENT FOR THE REPLACEMENT OF THE IDLE AIR CONTROL MOTOR AND THE CLEANING OF THE THROTTLE BODY. *JB

AT LOW SPEEDS STEERING HAS A CLUNKING FEEL . MAKES DRIVER FEEL LIKE STEERING IS LOOSE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2005 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V382000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I WAS DRIVING ON THE INTERSTATE WHEN ALL OF THE SUDDEN MY CAR WENT FROM 5TH GEAR TO NEUTRAL...THE CAR JERKED/BUCKED AND I WAS THROWN INTO THE LANE NEXT TO ME. THANK GOODNESS I DID NOT HIT ANYONE ELSE OR CAUSE AN ACCIDENT. EVEN DRIVING IN TOWN THE CAR DOES NOT GET INTO GEAR LIKE IT SHOULD AND STALLS OUT THEN BUCKS ABRUPTLY. THE AT LIGHT FLASHES AND ENGINE LIGHT CAME ON. HAD THE CAR DIAGNOSED BY 3 DIFFERENT SHOPS AND THE DEALER AND WAS TOLD IT WAS THE TCM (TRANSMISSION CONTROL MODULE). MY 2006 MAZDA3 HAS BEEN MAINTAINED EXTREMELY WELL AND ALWAYS SERVICED WHEN SUGGESTED. I JUST HIT 95K MILES. I HAVE NOT HAD ANY OTHER PROBLEMS BESIDES THIS ONE. I'M EXTREMELY CONCERNED FOR MY SAFETY WHEN THIS PROBLEM HAPPENS WITH THE TRANSMISSION SO I HAVE TRIED TO GET IT FIXED PROMPTLY BUT NONE OF THE AUTO SHOPS CAN ORDER THIS PART. THEY ALL HAVE TOLD ME IT'S ON "BACK ORDER". EVEN THE DEALER IS NOT ABLE TO GET THIS PART FOR ME. IT'S BEEN 3 WEEKS NOW SINCE MY CAR STARTED HAVING THIS PROBLEM AND I'VE HAD TO GET A RENTAL CAR TO GET TO WORK SINCE IT'S UNSAFE TO DRIVE MY CAR. I'M VERY DISAPPOINTED THAT MAZDA CAN'T SEEM TO TAKE CARE OF THIS ISSUE. ALL THE AUTO SHOPS I'VE SPOKE TO INCLUDING MY LOCAL DEALER HAVE SAID THIS TCM PART IS THE MOST COMMON COMPLAINT AND PROBLEM FOR THIS MODEL. IF THIS IS SO COMMON WHY CAN THEY NOT GET THE PART NECESSARY TO FIX THE PROBLEM? AND WHY HAS THIS PART NOT BEEN RECALLED BY MAZDA?... ARE THEY NOT CONCERNED ABOUT THE SAFETY OF THEIR DRIVERS?... I CANNOT KEEP PAYING FOR A RENTAL CAR ESPECIALLY WHEN I'M GOING TO HAVE TO SPEND A TON TO HAVE THIS PART FIXED ONCE THE PART IS ACTUALLY AVAILABLE. I WANT TO KNOW WHAT CAN BE DONE ABOUT THIS? I THOUGHT I HAD A RELIABLE CAR FROM A RELIABLE AND DEPENDABLE MAKER BUT NOW I'M WORRIED I MADE A MISTAKE PURCHASING THIS CAR.