MAZDA Complaints

TL* THE CONTACT OWNED A 2013 MAZDA 5. WHILE DRIVING 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE FAILURE CAUSED THE CONTACT TO CRASH INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT STATED THAT BOTH AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE PASSENGER SUSTAINED INJURIES TO THE CHEST FROM THE SEAT BELT, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

TL* THE CONTACT OWNS A 2004 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V345000 (AIR BAGS) AND 15V382000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART TO DO THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

SEVERAL TIMES NOW, AFTER SHUTTING THE VEHICLE OFF, EXITING AND UPON RE-ENTRY ON THE DRIVERS SIDE, I HAVE FOUND THE DRIVERS SEAT COMPLETELY RECLINED ALL THE WAY BACK. I BOUGHT THE VEHICLE BRAND NEW WITH 6 MILES ON IT IN ILLINOIS MAY OF 2014, AND THE FIRST INCIDENT OCCURRED WHEN WE HAD LESS THAN 600 MILES ON IT. I TOOK IT TO THE DEALERSHIP AND WAS TOLD THERE WAS NOTHING THEY COULD DO BECAUSE THEY "COULD NOT REPLICATE IT". THIS HAPPENED A FEW TIMES, THEN NOTHING. I DROVE THE CAR TO FLORIDA, AND HAD THE SAME ISSUE WHEN I CAME OUT TO THE CAR THE NEXT MORNING AND THE SEAT WAS RECLINED ALL THE WAY BACK. I TOOK IT TO THE MAZDA DEALERSHIP DOWN THERE AND WAS TOLD THE SAME THING, THAT "THEY COULD NOT FIND ANYTHING WRONG, AND COULD NOT GET IT TO DUPLICATE". I WAS DETAILING MY CAR THIS PAST WEEKEND, SITTING IN THE DRIVERS SEAT WITH THE CAR OFF. I WAS CLEANING THE WINDSHIELD AND HAD NO IDEA THAT THE SEAT HAD COMPLETELY RECLINED WHILE I WAS SITTING IN IT! MY LEG WAS NO WHERE NEAR THE SIDE WHERE THE ADJUSTMENTS ARE. SCARY THAT I DIDN'T EVEN HEAR THE MOTOR SOUND AS IT RECLINED AND IT WAS ALL THE WAY BACK. I AM SHORT AND HAVE NOTICED THAT WHEN I EXIT OUT THE DRIVERS SIDE, IT SEEMS THE EDGE OF THE DRIVERS SEAT PUSHES DOWN ON THE CONTROLS OR SOMETHING, BECAUSE I CAN HEAR IT CLICK, ALTHOUGH I DON'T SEE THE SEAT MOVE. I THINK IT'S POOR PLACEMENT OF THE MOTOR INSIDE THE DRIVERS SEAT. THIS COULD POSE A POTENTIAL HAZARD IF ONE WAS DRIVING. I SAW THERE WAS A COMPLAINT FROM ONE OTHER CONSUMER THAT WAS DRIVING WHEN THEIR SEAT FOLDED FORWARD. THIS SHOULD BE LOOKED INTO!

TL* THE CONTACT OWNS A 2008 MAZDA CX-7. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 15V345000 (AIR BAGS) AND 15V382000 (AIR BAGS). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 MAZDA 3. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A RATTLING NOISE UNDERNEATH THE FRONT DRIVER SIDE AND THE TIRE PRESSURE LIGHT CONSTANTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED TO BE REPLACED. THE TIRES WERE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

WAS DRIVING MY MAZDA CX-9 IN AFTERNOON TRAFFIC WHEN THE CAR IN FRONT OF ME APPLIED THEIR BRAKES TO STOP. I WENT TO APPLY MY BRAKES AND THE PEDAL WAS HARD AND NOTHING HAPPENED...THE CAR WOULD NOT STOP. I THEN PLACED MY OTHER FOOT ON THE PEDAL IN ORDER TO APPLY MORE PRESSURE AND STILL NOTHING. HEARD A HISSING NOISE AND THEN REALIZED THIS CAR WAS NOT GOING TO STOP. "SCARED THE HELL" OUT OF ME AS I WATCHED MY CAR HIT THE CAR IN FRONT OF ME. THANK GOD I WAS NOT GOING FAST OR THIS COULD HAVE BEEN TRAGIC. PULLED OVER SLOWLY TO THE SIDE OF THE ROAD AND SHUT THE CAR OFF TO GATHER MY THOUGHTS. APOLOGIZED TO THE LADY I JUST HIT AND COULD NOT EXPLAIN TO HER WHAT HAPPENED, WE WERE BOTH PUZZLED. I THEN SLOWLY MILKED THE CAR HOME TO PARK IT AND CALL THE DEALER. THIS IS WHAT I FOUND OUT....MAZDA KNOW'S THERE ARE ISSUES WITH THE BRAKE POWER ASSIST UNIT AND IT ACTUALLY WAS INVESTIGATED BY THE NHTSA. NOT HAPPY WITH THE FACT THAT MAZDA IS AWARE OF THIS PROBLEM AND NEVER NOTIFIED ME OFF IT. SUBSEQUENT CALLS TO MAZDA AND THEY SAID "ONE" MEMO WAS SENT OUT AND BECAUSE OF THE MILEAGE ON MY CAR IT'S NOT COVERED. REALLY....HOW CAN A COMPANY WILLINGLY KNOW THERE'S A BRAKE PROBLEM AND SEND "ONE" SO CALLED MEMO TO IT'S OWNERS. IF I HAD EVER SEEN THAT MEMO MY CAR WOULD HAVE BEEN AT THE DEALERS IMMEDIATELY. NOT TO PLEASED WITH MAZDA AT THE MOMENT......IF THIS IS WHAT THEY MEAN BY "WE BUILD EXCITEMENT"! I'M NOT INTERESTED!

TL* THE CONTACT OWNS A 2006 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V345000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 MAZDA 6. WHILE PARKED, THE FRONT DRIVER SIDE DOOR FAILED TO CLOSE AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V425000 (LATCHES/LOCKS/LINKAGES). THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

I FIRST STARTED HEARING THIS SCREECHING NOISE BACK IN MAY 2015, AFTER WHICH I TOOK IT TO THE DEALERSHIP THINKING WHATEVER IT WAS COULD BE COVERED UNDER WARRANTY. THEY CAME BACK SAYING THAT IT WAS DUE TO NOT HAVING ANY REAR BRAKE PADS LEFT AND MY ROTORS WERE SEVERELY DAMAGED. UNFORTUNATELY, THIS WAS DUE TO NORMAL WEAR AND TEAR AND NOT COVERED UNDER WARRANTY. AFTER FIXING THIS, IN AUGUST 2015, I STARTED TO HEAR THE NOISE AGAIN. TOOK IT BACK TO THE SAME DEALERSHIP COMPLAINING ABOUT THE SAME NOISE. THIS TIME, THEY STATED THAT IT WAS MY FRONT BRAKE PADS. GOT THIS FIXED AS WELL. NOW IT IS SEPTEMBER, AND I HEAR THE SAME EXACT SCREECHING NOISE AS I HEARD IN MAY. I DECIDED TO HAVE IT CHECKED AT ANOTHER DEALERSHIP BUT UNFORTUNATELY, DUE TO HOW THE PRIOR DEALERSHIP USED AN AIR IMPACT WRENCH TO PUT ON MY WHEEL LOCKS, THEY WERE NOT ABLE TO REMOVE THEM. IT ACTUALLY STRIPPED THE KEY AND NOW I AM STUCK WITH ANOTHER PROBLEM TO FIX. WHILE THERE, WE ASKED IF THIS MIGHT BE THE REASON BEHIND THE SCREECHING THAT WE HEAR, BUT THE MECHANIC STATED THAT THERE IS A SERVICE BULLETIN OUT ON THE REAR CALIPERS, ETC AND TO FIX IT IF A CUSTOMER COMPLAINS. NOW MY COMPLAINT IS HOW IS A CUSTOMER SUPPOSED TO BE AWARE OF THIS IF IT IS NOT MADE KNOWN TO US...AND INSTEAD, THE DEALERSHIPS TRICK US INTO REPEATEDLY RETURNING TO HAVE IT CHECKED, TAKING TIME OUT OF OUR BUSY WORK SCHEDULES. I ALSO DON'T AGREE WITH AT ONLY 30K, I HAD TO HAVE ALL MY BRAKE PADS CHANGED ALREADY! ALL THE OTHER CARS I'VE HAD, I DID AT AROUND 50K.

THE TOP OF THE DASHBOARD IS MELTING AND SHINY. THE MELTING DASH WHEN CLEANED FALLS APART. IT IS ALSO CREATING A GLARE ON THE WINDSHIELD. THE GLARE IS CREATING AN ISSUE WHEN DRIVING ON A VERY SUNNY DAY.