MAZDA Complaints

MOVED FROM CENTER TURN LANE INTO EASTBOUND LANE OF RUSH HOUR TRAFFIC AT 5:30PM. SUDDENLY NOTICED THE CAR WAS SPEEDING. TOOK FOOT OFF ACCELERATOR BUT CAR CONTINUED TO ACCELERATE. MANAGED TO PULL INTO A RIGHT TURN LANE INTO A GAS STATION WHILE STANDING ON BRAKE TO NO EFFECT. AS I SWERVED INTO THE GAS STATION, I PUT THE CAR IN NEUTRAL AND TURNED ENGINE OFF. CAR STOPPED ABOUT 10 FEET AWAY FROM GAS PUMPS. TURNED ENGINE ON AND IT RACED. SHORTLY AFTER THAT THE ACCELERATOR PEDAL DROPPED TO THE FLOOR AND NO LONGER WORKED. THIS CAR WAS TAKEN IN TO RICK CASE MAZDA, DULUTH, GA ON 10/10/12 FOR THE 2012 MAZDA RECALL DUE TO CRUISE CONTROL AND SUPPOSEDLY "FIXED" USING PART #1 F01-10-218 STUD. SERVICE STATION WHO REPAIRED MY CAR FOLLOWING THE 9/10/143 INCIDENT SAID THE CRUISE CONTROL CABLE HAD ONCE AGAIN CAUSED THE SUDDEN ACCELERATION AND REMOVED AND REPLACED THE CRUISE CONTROL CABLE. I AM CONSTANTLY WORRIED NOW THAT THE CAR WILL DO IT AGAIN. *TR

ON MY 2007 RX8 RIGHT DASHBOARD PASSENGER AIRBAG HAS CRACKED AND HAD MADE THE SHAPE OF THE AIRBAG. LOOKS LIKE THE AIRBAG CAN DEPLOY AT ANY GIVEN MOMENT AND CAN CAUSE SERIOUS INJURY TO DRIVER AND PASSENGER. THE DEALERSHIP OR MANUFACTURE WILL NOT TAKE RESPONSIBILITY IN FIXING OR CORRECTING THE PROBLEM. THERE ARE HUNDREDS OF COMPLAINTS ABOUT THIS PROBLEM AND I DON'T UNDERSTAND WHY A RECALL HAS NOT BEEN ISSUED. MY CAR HAS BEEN IN THE GARAGE SINCE I PURCHASED IT SO SUN IS NOT THE CAUSE OF THIS PROBLEM. I WOULD LIKE TO KNOW WHAT I CAN DO ABOUT THIS PROBLEM AND HOW CAN I GET THE MANUFACTURE TO REPAIR AND TAKE RESPONSIBILITY BEFORE SOMEONE IS SERIOUSLY INJURED OR KILLED. *TR

MY GAS PEDDLE DROPS AND I CANNOT ACCELERATE. THIS HAS HAPPENED OVER 10 TIMES WHEN I'M DRIVING. I THOUGHT THAT I POSSIBLY SLID THE CARPET TO KNOCK THE GAS PEDAL OFF, BUT I HAVE REMOVED MY CARPET AND IT HAPPENED TWICE SINCE THEN. I'VE BEEN IN INTERSECTIONS AND MY GAS PEDAL JUST DROPS TO THE FLOOR. THIS COULD BE VERY SERIOUS IF I HAPPENED TO HAVE BEEN PASSING SOMEONE. IN THESE SITUATIONS, AFTER SEVERAL ATTEMPTS PULLING IT BACK UP, I DID MANAGE TO GET THE PEDDLE TO WORK AGAIN. BUT I'M AFRAID I WON'T ALWAYS BE SO LUCKY. I BROUGHT MY CAR IN TO A MAZDA DEALER AND THEY SAID THEY HAVE A BULLETIN THAT REQUIRES A CABLE CHANGE AND A CLIP AT THE COST OF APPROX. $140.00. THIS STARTED HAPPENING AT APPROX. 65000 MILES, AND I NOW HAVE 80K MILES.

INTERIOR DASHBOARD MELTING CAUSING BLINDING GLARE AND STICKINESS TO ANYTHING PLACED ON TOP OF IT. *TR

DASHBOARD ON THE DRIVER SIDE BEGAN TO MELT, AND CONTINUED TO DO SO. THE DASHBOARD IS STICKY AND COLLECTS DUST AND GRIM. THE MELTED MATERIAL HAS A GLOSSY SHINE REFLECTING A BRIGHT GLARE INTO THE DRIVERS EYES AND ONTO THE WINDSHIELD. IT CAUSES A DRIVING HAZARD WHEN OPERATING THE VEHICLE. *TR

ABOUT A MONTH AGO, MY POWER STEERING MOTOR ON MY 2004 MAZDA RX-8 WENT OUT (APPARENTLY IT HAS NO PUMP, IT'S ALL ELECTRICAL). IT GOES IN AND OUT WHEN I CRANK IT UP AT DIFFERENT TIMES, MOSTLY OUT MORE THAN IN, BUT ANYWAY, IT GOT TO WHERE IT DID IT ALL THE TIME. I TOOK IT TO MY MECHANIC AND BEFORE HE COULD FIX IT, THE STARTER WENT OUT, AND IT WOULDN'T EVEN CRANK! SO WE REPLACED THE STARTER AND THE POWER STEERING, AND THE NIGHT I PICKED IT UP THE POWER STEERING LIGHT WAS ON AND STILL DIDN'T WORK, EVEN WITH A NEW POWER STEERING MOTOR! IT GOES IN AND OUT, SO IT MUST HAVE WORKED WITH MY MECHANIC. WHAT IS WRONG WITH THIS MAZDA? EVERYTHING THAT CAN GO WRONG ON THIS CAR DOES. MAZDA DOES NOT KNOW HOW TO MAKE THEIR CARS. THIS MODEL HAS ABOUT FIVE RECALLS AS IT IS, WHY IS THE POWER STEERING NOT ONE OF THESE? AT THE DEALERSHIP, A NEW MOTOR IS $1800 DOLLARS. AT THAT AMOUNT, THIS ISSUE SHOULD BE A RECALL CONSIDERING IT TO BE SUCH A SMALL PROBLEM WITH SUCH AN EXPENSIVE PART THAT CAN BE POTENTIALLY DANGEROUS. IT SHOULD BE RECALLED BECAUSE ON ALL OF THE RX-8 FORUMS THAT I'VE READ, THIS HAS BEEN A PROBLEM. THIS COULD GET SOMEBODY KILLED, ESPECIALLY WHEN IT GOES OUT WHILE DRIVING. PLEASE HAVE MAZDA DO SOMETHING ABOUT THIS ISSUE. ALSO, ON THE FORUMS THE STARTER IS A 2004 RX-8-WIDE PROBLEM. *TR

I BOUGHT MY MAZDA CX5 NEW A 2015 MODEL YEAR AND EXPERIENCED A THUMPING NOISE WHEN WE SLIGHTLY PUT REAR WINDOWS DOWN. IT WASN'T JUST A NOISE THOUGH, THE PRESSURE IN THE CAR CHANGED AND CAUSED BOTH MY HUSBAND AND MYSELF HEADACHES. I HAVE REPORTED IT TO THE SERVICE MANAGER AT THE DEALER WE BOUGHT IT FROM AND THEY SAID THE MANUFACTURER IS AWARE OF IT AND THEY HAVE A FIX FOR IT BUT YOU HAVE TO PURCHASE IT FROM THEM TO GET RID OF THE NOISE. I HAVE READ OF THE SAME COMPLAINT REGARDING THE 2013 AND 2014 YEARS. IF I HAD KNOWN ABOUT THIS PROBLEM AND THE FACT THAT ALL THE MANUFACTURER WILL DO IS CHARGE FOR A FIX INSTEAD OF FIXING IT TWO YEARS AGO, I WOULD NOT HAVE PURCHASED THIS CAR. I DON'T THINK ROLLING DOWN THE REAR WINDOW SHOULD CAUSE PAIN. I HAVE OWNED THIS CAR ONE WHOLE DAY. *TR

I WAS DRIVING ON A STANDARD 40 MPH BUSY STREET WHEN I TURNED A CORNER AND MY POWER STEERING COMPLETELY FAILED, I NARROWLY MISSED HITTING A POLE. I TOOK IT INTO A MAZDA DEALERSHIP IN HOPES THAT IT WOULD BE HONORED IN THE MAZDA3 2009 RECALL OR PERHAPS IT COULD BE HONORED IN A WARRANTY, BUT WAS TOLD NO. I FILED AN OFFICIAL COMPLAINT WITH MAZDA BUT WAS FURTHER DENIED, THEY WOULD NOT HELP ME IN ANY WAY RECONCILE THE $1200 COST OF THE REPAIR NOR WOULD THEY ISSUE ANOTHER RECALL. MY LIFE WAS AT RISK AND I WAS PUT UNDER TERRIBLE DISTRESS DURING AND AFTER THIS SITUATION WITH THE COST OF REPAIRS TO THIS SYSTEMATIC DESIGN FLAW. I FILED A SECOND COMPLAINT WITH MAZDA CUSTOMER EXPERIENCE ASKING FOR REIMBURSEMENT BUT WAS STILL DENIED. THIS IS A SERIOUS ISSUE THAT PERSISTS IN MODELS OUTSIDE OF THE 2009 POWER STEERING RECALL AND MAZDA NEEDS TO TAKE RESPONSIBILITY FOR THE SAFETY OF THEIR CARS AND ALL DRIVERS. *TR

I HAVE A DASH THAT IS MELTING. IT IS OVER THE INSTRUMENT CLUSTER AND IS TURNING TO A TARRY LIKE SUBSTANCE. I DOES HAVE A LOT OF REFLECTION AND COULD CAUSE SOME VISION IMPAIRMENT FROM THE GLARE IT PRODUCES. I THINK IT IS A DESIGN FLAW. THE ABOVE INCIDENT DATE IS WHEN I NOTICED THE DASH. *TR

TL* THE CONTACT OWNS A 2002 MAZDA TRIBUTE. WHILE DRIVING 35 MPH, THE CONTACT HEARD AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE ENTIRE SUBFRAME WAS FRACTURED DUE TO CORROSION. THE DEALER REPAIRED THE VEHICLE ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V174000 (SUSPENSION). THE TECHNICIAN INFORMED THE CONTACT THAT THE LOWER CONTROL ARMS, BOTH FRONTAL STRUTS, AND THE TIE ROD ENDS NEEDED TO BE REPLACED DUE TO EXCESSIVE CORROSION ON THE SUBFRAME. THE TECHNICIAN ADDED THAT EVEN AFTER THE REPAIRS WERE PERFORMED, THE VEHICLE WOULD NOT BE SAFE TO DRIVE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFUSED TO PROVIDE ADDITIONAL ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000. UPDATED 11/12/14*LJ UPDATED 8/5/2015 *JS