MAZDA Complaints

STONE HIT WINDSHIELD NEAR WIPERS AND DEVELOPED 3 FT CRACK WITHIN 12 HOURSAFTER OWNING THE CAR ONLY 2 MONTHS. REPLACED IT, THEN 9 MONTHS LATER I GET ANOTHER STONE CHIP ON PASSENGER SIDE ABOUT 6 INCHES FROM EDGE. IT DIDN'T CRACK UNTIL SAFELITE TRIED TO REPAIR. IT SPREAD, BUT CRACK STAYED UNDER THE SIZE OF A DOLLAR BILL. 6 MONTHS LATER IT SPREAD AFTER THE CAR SAT OUT IN THE SUN ON A HOT DAY. SO REPLACED THE WINDSHIELD AGAIN. A FEW WEEKS LATER REALIZE THE NEW WINDSHIELD IS DEFECTIVE - BUBBLES ON THE BOTTOM. SAFELITE REPLACES IT UNDER WARRANTY. ONE MONTH LATER I GET A NEW STONE CHIP DEAD CENTER. I'M GETTING IT REPAIRED. LET'S SEE IF THIS ONE SPREADS. SAFELITE CLAIMS CHIPS NEAR WINDSHIELD EDGE TEND TO SPREAD EASILY. I'VE NEVER REPLACED A WINDSHIELD IN ANY OF MY PREVIOUS 3 CARS ('71 VW SUPER BEETLE, '87 ACURA INTEGRA, '98 SUBARU FORESTER), EXCEPT THE LAST ONE AFTER OWNING IT FOR 14 YRS. IT SEEMS TO ME THERE IS SOMETHING WRONG WITH THE DESIGN OR MAKE OF THESE WINDSHIELDS. *TR

THE DASHBOARD IS MELTING ON THE MOUND ABOVE THE STEERING WHEEL, IN DIRECT LINE OF VIEW OF ROAD AND CONTINUES TO SPREAD. STICKY GLUE TYPE TEXTURE THAT NEVER DRIES. UNABLE TO PUT A SUN BLOCKER IN THE VEHICLE TO CONTAIN THE SPREADING ISSUE AND WHILE DRIVING IT CREATES GLARE. *TR

I PURCHASED MY 2007 MAZDA CX-7 FROM A DEALERSHIP IN GREENSBURG, PA IN FEBRUARY OF 2014, IT WAS PURCHASED AS A USED CAR WITH ONLY 36,500 MILES ON IT. I HAD NO PROBLEMS WITH THE CAR AT FIRST, THEN I NOTICED MY GAS MILEAGE WAS GETTING WORSE, THAT IS WHEN ON MEMORIAL DAY MY CHECK ENGINE LIGHT WOULD COME ON AND THEN GO OFF. I TOOK IT MY MECHANIC BECAUSE I WAS UNABLE TO GET IT IN TO THE DEALERSHIP FOR A WEEK AT SOME POINTS AND THE LIGHT WOULD HAVE BE OFF BY THEN. THEN WHEN I WAS ON MY WAY HOME ON THE EVENING OF 9/4/14 MY CAR MADE A VERY WEIRD SOUND ANY TIME I WOULD TRY TO PUSH ON THE GAS. I PULLED THE CAR OFF THE ROAD AND THERE IT SAT UNTIL I COULD REACH THE SERVICE DEPARTMENT ON THE FOLLOWING DAY. MY HUSBAND TOOK THE CAR TO THE DEALERSHIP AND THAT'S WHERE IT SAT BECAUSE HE WAS INFORMED THAT IT WAS UNSAFE TO DRIVE? I WENT UP AFTER WORK ONLY TO HAVE THEM TELL ME THAT THEY COULD NOT GET THE READINGS FROM THE DIAGNOSTIC TEST AND THAT THEY WOULD HAVE TO SEND IT TO AN ACTUAL MAZDA DEALERSHIP, WHERE IT HAS BEEN FOR ALMOST A WEEK. I WAS INFORMED YESTERDAY THAT MY TURBO AND OTHER UN-MENTIONED PARTS HAD BROKEN. I THEN WAITED TO HEAR BACK AS TO WHETHER THE WARRANTY THAT I PAID AN ADDITIONAL $2,000 FOR AT THE TIME OF PURCHASE WOULD COVER IT, IT WILL NOT COVER THIS AND THEY STATED THAT THE TURBO WAS NOT CONSIDERED A PART OF THE "POWERTRAIN" SO THEY QUOTED ME A PRICE OF UPWARDS OF $3300 TO REPAIR THE VEHICLE THAT I HAVE HAD FOR 7 MONTHS. I HAVE STARTED TO DO RESEARCH INTO THIS VEHICLE AND I HAVE FOUND OUT THAT THIS IS ACTUALLY QUITE A COMMON PROBLEM WITH THIS MAKE AND MODEL AND THAT THE MANUFACTURER WILL NOT STAND BY THE PRODUCT FULLY KNOWING THAT THIS IS A PROBLEM AND THE CONSUMER IS LEFT HOLDING QUITE A HEFTY BILL. I IMPLORE YOU TO RESEARCH THIS AND FORCE THEIR HAND SO THAT "[XXX]" DOESN'T KEEP GETTING STUCK HOLDING A HUGE BILL FOR SOMETHING THIS COMPANY JUST DOESN'T WANT TO FIX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2003 MAZDA TRIBUTE. THE CONTACT WAS INFORMED BY THE DEALER THAT THE ENTIRE FRONT END OF THE VEHICLE NEEDED TO BE REPLACED DUE TO CORROSION. THE CONTACT STATED THAT THE FAILURE CAUSED MORE DAMAGE TO THE VEHICLE THAT IS NOT COVERED BY NHTSA CAMPAIGN NUMBER: 14V174000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.

TL* THE CONTACT OWNS A 2010 MAZDA 5. THE CONTACT STATED THAT ALL OF THE SEAT BELTS IN THE VEHICLE MALFUNCTIONED. THE BELT BUCKLES FAILED TO PROPERLY UNLATCH. THE BELT HAD TO BE VIOLENTLY PULLED IN ORDER TO EJECT FROM THE BUCKLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

TL* THE CONTACT OWNS A 2005 MAZDA 3. WHILE DRIVING APPROXIMATELY 38 MPH AROUND A RAMP, THE STEERING WHEEL SEIZED AND REQUIRED EXCESSIVE FORCE TO MANEUVER. THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE ENGINE SUDDENLY STALLED. THE CONTACT CRASHED THE VEHICLE INTO A GUARDRAIL. THERE WERE NO INJURIES AND THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V374000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 169,000.

TL* THE CONTACT OWNS A 2003 MAZDA TRIBUTE. THE CONTACT STATED THAT THE VEHICLE MADE ABNORMALLY LOUD SOUNDS WHEN STARTED AND WHILE DRIVING. THE SOUNDS BEGAN AFTER THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V174000 (STRUCTURE: FRAME AND MEMBERS). THE DEALER STATED THAT THE EXHAUST BOLTS WERE NOT TIGHTENED AND THE FRONT DRIVER SIDE TIE ROD END WAS LOOSE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 117,685.

ON 8/31/14 I NOTICED A RATTLING NOISE WHEN I ACCELERATED AS WELL AS A WHINING NOISE. THE NOISE WAS INTERMITTENT AND DID NOT OCCUR ALL THE TIME, BUT WAS A DISTINCT NOISE COMING FROM UNDERNEATH THE VEHICLE. I HAD NOT HAD ANY CHECK ENGINE LIGHTS ILLUMINATED OR ANY OTHER WARNING LIGHTS. I BROUGHT MY VEHICLE INTO MY LOCAL MAZDA DEALERSHIP AND THEY ADVISED IT WAS THE TURBO AND IN ORDER ACCESS APPROPRIATELY THEY WOULD NEED TO TEAR DOWN THE ENGINE. AFTER READING ONLINE THERE ARE NUMEROUS DOCUMENTED ISSUES WITH TURBOS, VVT TIMING CHAINS AND ENGINE ISSUES WITH MAZDA CX7. THE SHOP CALLED ME BACK 2 DAYS AFTER I DROPPED IT OFF AND SAID I WOULD NEED TO REPLACE THE TURBO & I NEED A NEW ENGINE. THEY ALSO STATED SINCE THERE WAS OIL SLUDGE PRESENT THAT I WOULD BE RESPONSIBLE FOR $9000 COSTS. I PROVIDED THE DEALERSHIP MY OIL CHANGE RECEIPTS INCLUDING THE LAST OIL CHANGE THAT WAS DONE IN JUNE. MY CAR WAS STILL WITHIN 3000 MILES AND WAS NOT DUE A OIL CHANGE, HOWEVER THE OWNERS MANUAL STIPULATES RECOMMENDED CHANGES EVERY 7000 MILES!! THE DEALERSHIP ADVISED THAT WHEN I BROUGHT IT IN NO OIL WAS IN THE DIPSTICK AND BECAUSE THERE WAS SLUDGE MAZDA IS DENYING MY POWERTRAIN WARRANTY (WHICH IS STILL ACTIVE) DUE TO NOT MAINTAINING THE VEHICLE. THIS IS ABSURD, I HAVE MAINTAINED MY VEHICLE AND MAZDA IS USING THIS AS AN EXCUSE TO NOT BE RESPONSIBLE FOR A OBVIOUS DEFECT IN THEIR VEHICLE!!! THERE ARE MANY DOCUMENTED INSTANCES ABOUT THIS SAME SCENARIO HAPPENING WITH OTHERS ALL OVER THE INTERNET, THIS ISSUE IS A RESULT OF A DEFECTIVE TURBO AND NOT DUE TO LACK OF MAINTENANCE. MAZDA EXTENDED TURBOS AND VVT TIMING CHAIN ISSUES TO 7 YEARS BECAUSE OF THIS SAME SCENARIO FOR 2007-2010 MAZDA CX7S BUT WHEN I ASKED ABOUT SSP 86 IM BEING TOLD MY VEHICLE DOES NOT QUALIFY. I WOULD LIKE TO KNOW WHY MAZDA CAN GET AWAY WITH NOT ABIDING TO THEIR WARRANTY AND REQUEST THIS BE INVESTIGATED. THANK YOU *TR

VEHICLE LOST BRAKING POWER. VEHICLE WAS BEING DRIVEN (INFANT INSIDE) FROM CHICAGO TO EVANSVILLE, IN WHEN BRAKES STARTING TO RESPOND IN A DELAYED MANNER FROM WHEN BRAKE PEDAL WAS ACTUALLY PRESSED. BY NEXT MORNING THE VEHICLE DID NOT BRAKE. MAZDA DEALERSHIP CHECKED THE VEHICLE AND MENTIONED THAT SOMEHOW MASTER CYLINDER AND BOOSTER FAILEDWITH NO APPARENT REASON AS THEY WERE ABLE TO TELL NO ABUSIVE OR INCORRECT USE WAS APPLIED TO THE VEHICLE. MAZDA WILL REPLACE PARTS THAT FAILED TO WORK BUT IT PLACED MY FAMILY IN A VERY DANGEROUS SITUATION. *TR

REAR SEATBELT JAM AND WILL NOT UNLATCHED. SEATBELT LOCKUP AND CHILD WAS LOCK IN BELT AND HAD TO BE CAREFULLY PULLED FROM SEAT. SEAL BELT IS LOCK TO SEAT. CANNOT USED EXISTING BELT. *TR