MAZDA Complaints

TL* THE CONTACT OWNS A 2010 MAZDA3. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE SUN ROOF SUDDENLY SHATTERED. THE CONTACTED INDICATED THAT THE SUN ROOF WAS IN THE CLOSED POSITION DURING THE INCIDENT. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED. NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 67,000...UPDATED 08-26-14 *BF THE CONSUMER STATED AFTER RESEARCHING THE MATTER IT FOUND THAT SUNROOF EXPLOSIONS ARE A DOCUMENTED OCCURRENCE DUE TO LOW TEMPERED GLASS, PRIMARILY FROM MEXICO. UPDATED 09/2/2014 *JS UPDATED 8/20/14*CN

THIS IS WHAT I WROTE TO MAZDA REGARDING MY AIRBAGS: THE REASON I'M CONTACTING YOU IS BECAUSE I RECENTLY HEARD IN THE NEWS THAT YOU WERE RECALLING MANY CARS FOR FAULTY AIRBAGS FOR WARM WEATHER CLIMATES IN FLORIDA AND PUERTO RICO. I TRIED LOOKING AT THE RECALL INFORMATION ON YOUR WEBSITE BUT IT DOES NOT WORK. THAT WEBPAGE IS BLANK WHEN YOU HIT THE LINK. THE REASON I'M WRITING IS TO SEE IF MY CAR IS PART OF THE RECALL AS WELL. TWO WEEKS AGO MY AIRBAG LIGHT TURNED ON. I LIVE IN FLORIDA AS WELL. MY CAR IS ONLY FROM 2006 AND ONLY 8 YEARS OLD. I DON'T BELIEVE MY CARS AIRBAG SHOULD BE FAULTY AND NOT WORKING PROPERLY AT THE PRESENT AGE OF MY CAR. CAN YOU PLEASE ADVISE AND LET ME KNOW ABOUT THIS? I'M REALLY CONCERN ABOUT MY AIRBAGS NOT WORKING PROPERLY. IF YOU NEED ANY ADDITIONAL INFORMATION ON MY CAR, PLEASE LET ME KNOW AND I'LL SEND IT RIGHT AWAY. THANK YOU FOR YOUR TIME. THIS IS THE RESPONSE I RECEIVED FROM MAZDA: THANK YOU FOR TAKING THE TIME TO CONTACT MAZDA. DUE TO A PROACTIVE, PREVENTATIVE INVESTIGATION BY MAZDA AND NHTSA, MAZDA WILL CONDUCT A SPECIAL SERVICE PROGRAM (SSP96) TO REPLACE CERTAIN AIR BAG INFLATORS ON SOME VEHICLES ORIGINALLY SOLD OR REGISTERED IN FLORIDA, HAWAII, AND PUERTO RICO. THE DRIVER AND/OR FRONT PASSENGER FRONTAL AIRBAGS MAY NOT DEPLOY PROPERLY IN THE EVENT OF AN ACCIDENT. THE PURPOSE OF THIS SSP IS TO COLLECT THE AIR BAG INFLATORS IN ORDER TO INVESTIGATE THEM AND THE LIMITED AFFECTED AREAS FOR THIS PROGRAM WERE DEFINED BY NHTSA BASED ON THEIR INVESTIGATION THUS FAR. YOU WILL RECEIVE NOTIFICATION IN THE MAIL WITH INSTRUCTIONS ON HOW TO PROCEED SHOULD MAZDA DETERMINE THAT YOUR VEHICLE IS AFFECTED BY THIS CONCERN. SHOULD YOU HAVE ADDITIONAL QUESTIONS OR FEEDBACK, PLEASE CONTACT ME AT THE NUMBER BELOW AND REFERENCE YOUR SERVICE REQUEST NUMBER. [XXX] REPRESENTATIVE, CUSTOMER EXPERIENCE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT STATED THAT THE BRAKES FAILED INTERMITTENTLY. THE CONTACT MENTIONED THAT HE HAD TO APPLY FORCE IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000. UPDATED 8/28/14*CN THE CONSUMER STATED THE DEALER REPAIRED THE VEHICLE. UPDATED 09/15/2014 *JS

DASHBOARD OF MY MAZDA 3 2010 IS STICKY AND MELTING CAUSING A GLARE ON MY WINDSHIELD. THIS IS VERY UNSAFE AS I DRIVE DURING HIGH TRAFFIC TIMES. *TR

PASSENGER SIDE AIR BAG LIGHT COMES ON SAYING THE AIR BAG IS NOT ON. HAPPENS INTERMITTENTLY. MY WIFE WEIGHS 101 LBS. I HAVE CONTACTED MIATA USA TODAY AND MY DEALER (3RD TIME). SO FAR NO SATISFACTION. I'M BRINGING THE CAR IN 08/01/2014 AGAIN. I SPOKE TO MAZDA USA TODAY (07/09/14). IN NOT SO MANY WORDS I WAS TOLD THAT MY WIFE WASN'T POSITIONED PROPERLY IN THE SEAT OR THAT SHE DOESN'T WEIGH ENOUGH. THAT IS AN ABSURD ANSWER. I THEN ASKED WHAT IF A CHILD WAS IN THE SEAT. I WAS TOLD THAT THEY COULD NOT CONJECTURE ON THAT POSSIBILITY. THEY SAID IT WAS UP TO THE DEALER TO FIND A SOLUTION. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE RIGHT REAR WHEEL WELL IS COMPLETELY RUSTED OUT CAUSING THERE TO BE NO CONNECTION BETWEEN THE BODY AND THE REAR SHOCKS. LEFT REAR WHEEL WELL IS STARTING TO RUST. NO OTHER RUST ON THE CAR OTHER THAN THE WHEEL WELLS. ESTIMATE FROM THE SHOP IS OVER $4000. ONLY 9 YEARS OLD AND 125,000 MILES ON VEHICLE. *TR

BRAKES MAKES A HISSING SOUND WHEN YOU STEP ON IT AND IT IS HARD. UPDATED 03/4/2015 *JS

TIMING CHAIN REPLACEMENT RESULTED IN A CATASTROPHIC FAILURE OF THE HIGH PRESSURE FUEL PUMP AND ITS HOUSING. REPLACING THE TIMING CHAIN RETURNED THE ENGINE TO PRODUCTION LINE SPECS, THAT WERE TOO MUCH FOR A WORN FUEL PUMP TO HANDLE. THE INCREASED PRESSURE TO THE FUEL PUMP SHATTERED IT INTO NUMEROUS PIECES LESS THAN 100 MILES AFTER THE TIMING CHAIN WAS REPLACED. SAID PIECES BECAME LODGED INSIDE THE CAM SHAFT AND ENDED UP BENDING ALL OF THE VALVES. THE NECESSITATED A COMPLETE VALVE JOB, REMOVING AND REPLACING THE CYLINDER HEAD, FUEL PUMP, CAM SHAFT AND OIL CONTROL CALVE. AT WORST, ALL TIMING CHAIN REPLACEMENTS SHOULD REQUIRE A FUEL PUMP CHANGE IN ORDER TO PREVENT THE SEQUENCE OF EVENTS THAT HAPPENED TO MY CAR AND THOUSANDS OF OTHERS. *JS

WENT TO WORK LIKE ANY OTHER DAY, WHEN I RETURNED TO MY CAR I NOTICED A 1FT+ LONG CRACK ON THE WINDSHIELD. TOOK THE VEHICLE OVER TO MY LOCAL MAZDA DEALER, AND WAS TOLD IT WAS CAUSED BY A DEBRIS HIT. I DID NOT SEE OR HEAR ANYTHING HIT MY WINDSHIELD THAT DAY, AND DID NOT SEE ANY CRACKS AFTER I PARKED THE CAR. FILED A CLAIM WITH MY INSURANCE AND THE AUTO GLASS COMPANY I WAS WORKING WITH, AS WELL AS MAZDA, TOLD ME THAT THE WINDSHIELD WAS ON BACKORDER WITH NO ETA AVAILABLE. AFTER ABOUT OVER 2 MONTHS OF WAITING, AND THE CRACK BECOMING OVER 2FT LONG AND SPLITTING. THE WINDSHIELD FINALLY CAME IN AND WAS REPLACED. NOT EVEN 2 WEEKS LATER, DID THIS NEW WINDSHIELD GAIN ANOTHER 1FT+ LONG CRACK. THIS TIME I SAW THE DEBRIS HIT, BUT IT DID NOT HIT AT HIGH SPEEDS OR HAVE A HARD IMPACT. THIS LEADS ME TO BELIEVE THAT THE DESIGN OF THIS WINDSHIELD CAN BE EASILY DAMAGED AND/OR IS PRONE TO CRACKING. WILL NOW HAVE TO GO THROUGH THE PROCESS OF WAITING FOR A NEW WINDSHIELD AGAIN, WHICH WILL ALLOW THIS NEW CRACK TO BECOME EVEN LARGER. *JS

TL* THE CONTACT OWNS A 2008 MAZDA TRIBUTE. THE CONTACT STATED THAT THE POWER STEERING SUDDENLY SEIZED MAKING THE STEERING WHEEL VERY DIFFICULT TO TURN. THE CONTACT STATED THAT THE FAILURE HAD OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.