MAZDA Complaints

TL* THE CONTACT OWNS A 2003 MAZDA TRIBUTE. THE CONTACT RECEIVED A RECALL REPAIR FROM THE DEALER CONCERNING THE FRAME, BUT THE NEWLY DESIGNED REINFORCEMENT CROSS-BRACE FAILED TO SUPPORT THE FRAME AND THERE WAS EXTENSIVE RUST AND CORROSION. THE MANUFACTURER WAS NOTIFIED THAT THE RECALL REMEDY FAILED TO PROVIDE A SOLUTION, BUT THEY PROVIDED NO ASSISTANCE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS UNABLE TO BE DRIVEN. THE VIN, NHTSA CAMPAIGN NUMBER, AND FAILURE MILEAGE WERE NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 MAZDA CX-9. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE MECHANIC NOTICED THAT THE CONTROL ARMS WERE LOOSE PREMATURELY. THE MECHANIC REPLACED THE CONTROL ARMS AND THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION), BUT THE CONTACT WAS NOT NOTIFIED BY THE DEALER NOR THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

2016 MAZDA 6 HAD A SUNROOF THAT EXPLODED ON JAN 11, 2017 WHILE DRIVING. IT SOUNDED LIKE A GUNSHOT AND I ALMOST WRECKED. IT EXPLODED UPWARD AND OUT OF THE VEHICLE ALTHOUGH WE HAD A LOT OF GLASS THAT RAINED BACK IN ON US AND THE INSIDE OF HER CAR. THE VEHICLE WAS ONLY 8 MONTHS OLD. MAZDA REPLACED THE SUNROOF OUT OF "GOOD WILL" (AS THEY PUT IT) HER VEHICLE IS NOT THE FIRST VEHICLE TO DO THIS - GOOGLE IT! THEY ARE REFUSING TO REPAIR THE LEATHER SEATS THAT THE GLASS GOT EMBEDDED IN AND RIPPED AND ARE REFUSING TO FIX THE PAINT WHERE THE GLASS FLEW OUT AND TOOK A CHUNK OF PAINT OFF THE ROOF AND THE TRUNK OF THE VEHICLE. WE HAVE BEEN TRYING TO WORK THROUGH THIS WITH THEM SINCE JANUARY. I HAVE BEEN ON THE PHONE WITH CORPORATE MAZDA WHO IN TURN HAVE BEEN TRYING TO GET PASSPORT MAZDA ON THE PHONE FOR 2 WEEKS TO GET THEIR SIDE OF THE STORY. THE HAVE NOT MADE A CONNECTION WITH CORPORATE IN OVER TWO WEEKS. ISN'T THAT LIKE IGNORING YOUR BOSS? BESIDES THE FACT THAT MAZDA WILL NOT STAND BEHIND THEIR PRODUCT AND QUALITY ONE OF MY DAUGHTER FIRST "ADULT PURCHASES" HAS NOT TURNED OUT TO BE A DISHEARTENING EXPERIENCE. THEY HAVE NOT HEARD THE LAST FROM US AS WE STAND UP FOR WHAT IS RIGHT! DO NOT PURCHASE A MAZDA AS THEIR CUSTOMER SERVICE IS LESS THEN SATISFACTORY AND WE PURCHASED NOT ONE BUT TWO MAZDA'S ON THE SAME DAY! --

WITHOUT WARNING THE BRAKES BECAME SPONGY AND DIFFICULT TO DEPRESS THE PEDAL. STOPPING DISTANCE SIGNIFICANTLY INCREASED AND A HISSING NOISE WHILE BRAKES PEDAL DEPRESSED. TOOK IT IN FOR EVALUATION AND DIAGNOSED WITH BRAKE BOOSTER FAILURE.

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..UPDATED 06/27/17 *BF *CN

TL* THE CONTACT OWNS A 2012 MAZDA 3. WHILE DRIVING 45 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE POWER STEERING SEIZED. WHEN THE VEHICLE WAS TURNED OFF AND BACK ON, IT OPERATED AS INTENDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

TL* THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TH MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT DID NOT EXPERIENCED ANY FAILURES. THE VIN TOOL CONFIRMS PARTS NOT YET AVAILABLE.

WHILE DRIVING ON I95 NORTH AT APPROX. 55-60MPH AND BETWEEN FOREST HILL AND SOUTHERN BLVD, THE VEHICLE HIT A PIECE OF WOOD OR METAL THAT WAS ON THE ROAD. THE FRONT WHEEL CRACK IN HALF. CONCERN WITH STRUCTURAL INTEGRITY OF THESE WHEEL.

LIFTER ON DRIVER SEAT BROKE AT THE WELD, DEALERSHIP'S REASON IS WEAR AND TEAR ON A NON MECHANICAL YET WELDED PART. THIS PROBLEM IS A SAFETY ISSUE WHILE DRIVING AS THE SEAT IS NOT STABLE NOR SAFE TO DRIVE.

FRONT LEFT SEAT SUPPORT UNDER DRIVER'S SEAT BROKE LOOSE, CAUSING ENTIRE SEAT TO TILT BACKWARD DURING ACCELERATION ON A CITY STREET. ONLY A FIRM GRIP ON THE STEERING WHEEL PREVENTED ME FROM LOSING CONTROL OF THE VEHICLE. ONLY AFTER SEARCHING ON THE WEB DID I FIND AN EXISTING RECALL FOR SEAT "INSPECTION". NO CONTACT FROM MANUFACTURER ABOUT THIS RECALL.