MAZDA Complaints

10 MINUTES AFTER MY CHECK ENGINE LIGHT WENT ON MY CAR LOST POWER TO ACCELERATE. I PULLED OVER AS SOON AS THIS STARTED AND BY THE TIME I WAS ABLE TO GET OFF THE HIGHWAY MY CAR DIED AT THE TOP OF THE OFF RAMP. AT THIS POINT IT BEGAN BILLOWING WHITE SMOKE OUT FROM UNDER THE HOOD, OUT THE TAILPIPE, AND INTO THE CABIN OF THE CAR. IT WAS NOT BLUE NOR DID IT HAVE AN OIL SMELL. I WAS ORIGINALLY TRAVELLING APPROXIMATELY 70 MILES AN HOUR WHEN I STARTED TO LOSE POWER AND IN THE MINUTE OR TWO IT TOOK ME TO GET TO THE OFF RAMP AND AT THE TIME THE CAR DIED I WAS GOING LESS THAN 5MPH. WHEN TAKEN TO THE SHOP THEY SAID THAT 3 OF THE 4 CYLINDERS HAD 0 REMAINING POWER AND THE FOURTH ONLY HAD AROUND 1/8TH OF THE POWER THAT IT SHOULD HAVE HAD. THEY SAID THAT OIL AND COOLANT REMAINED IN THE CAR AT PROPER LEVELS. MY CAR HAS BEEN WELL MAINTAINED AND, AGAIN, THE FLUID LEVELS WERE APPROPRIATE. I HAD BETWEEN 10 AND 15 MINUTES BETWEEN WHEN THE CHECK ENGINE LIGHT FIRST WENT ON AND CATASTROPHIC, IRREPARABLE ENGINE FAILURE. THE CAR ITSELF HAD ONLY 85,000 MILES ON IT. LOOKING ONLINE I SEE MANY OTHERS, NOT JUST ONE OR TWO HUT HUNDREDS, WHO HAVE HAD NEARLY IDENTICAL EXPERIENCES WITH THIS EXACT MAKE, MODEL, AND ENGINE SIZE. YET MAZDA, WHEN CALLED, STATED THAT THERE WAS NO RECALL AND HE HADN'T HEARD ANYTHING ABOUT IT, THOUGH OTHERS HAVE EXPRESSED THAT THEY, TOO, CONTACTED MAZDA AFTER THIS TYPE OF COMPLETE ENGINE FAILURE. MAZDA'S RESPONSE WAS THAT IT WAS OUT OF THE POWER-TRAIN WARRANTY PERIOD AND THAT THERE WAS NOTHING THAT THEY WOULD BE WILLING TO DO.

HEADLIGHTS HAVE REPEATEDLY BEEN REPLACED 3-2014 LATEST 3-2017 A TOTAL OF 12 TIMES THIS STARTED AT 20,662 MILES, ALSO BRAKES 3-2014 LATEST 2-2017 TOTAL OF 9 TIMES THIS STARTED AT 18,896 MILES

MAZDA SENT A NOTICE TO OWNERS OF A SAFETY RECALL REGARDING THE RUSTPROOF COATING ON THE LIFT GATE STAY DAMPERS. THE DEFECT COULD CAUSE CORROSION THAT MAY CAUSE THE LIFT GATE TO DROP SUDDENLY. THIS NOTICE WAS SENT IN OCTOBER 2016 AND THE "REMEDY NOT YET AVAILABLE" ACCORDING TO THE MAZDA WEBSITE...IT IS NOW MARCH 2017. IN ANOTHER MATTER, MAZDA IS AWARE THAT THERE IS A DEFECT WITH THEIR ELECTRONICS SYSTEMS "READING" A NEW TIRE ON THE VEHICLE. THIS CAUSES THE AIR TIRE PRESSURE LIGHT TO REMAIN ON, LEAVING THE OWNER TO NOT KNOW WHEN THE TIRE(S) ACTUALLY NEED ATTENTION. WHEN BROUGHT TO A LOCAL MAZDA DEALER, I WAS TOLD THAT MAZDA IS AWARE OF THE DEFECT BUT IS CURRENTLY CHARGING THE CUSTOMER TO HAVE DIAGNOSTICS RUN TO RESOLVE THE PROBLEM, RATHER THAN ACKNOWLEDGE IT AS A DEFECT FOR WHICH MAZDA IS RESPONSIBLE. I WAS SHOWN AN INTERNAL LETTER TO THIS EFFECT. NOT ONLY IS THIS A SAFETY ISSUE BUT THE LIGHT BEING ON ALSO PROHIBITS THE VEHICLE FROM PASSING INSPECTION IN SOME CASES. TO THAT I WAS TOLD TO JUST BRING IT THERE FOR THE INSPECTION AND "THEY WOULD PASS ME."

TL* THE CONTACT OWNS A 2010 MAZDA CX9. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

RIGHT FRONT BRAKE HOSE RUPTURED WHEN PULLING INTO A PARKING SPOT (PARKING LOT), RESULTING IN FULL LOSS OF BRAKES. INSPECTION REVEALED EXCESSIVE WEAR OF BOTH FRONT BRAKE HOSES (FROM LINE TO CALIPER), PARTICULARLY IN THE REGION AROUND THE CRIMPED METAL FITTINGS.

3 TIMES SINCE PCM RECALL WAS COMPLETED- I HAVE BEEN DRIVING ON THE HIGHWAY 65MPH, SUDDENLY FEEL REDUCTION IN POWER, CHECK ENGINE LIGHT, LOW TIRE PRESSURE LIGHTS AND TRACTIONS STABILTY WARNING LIGHTS COME ON. WHEN THE CAR IS TURNED OFF, AND RESTARTED LIGHTS GO OUT EXCEPT CHECK ENGINE AND CAR DRIVES NORMAL. BY THE TIME I GET TO PEPBOYS THEY ARE UNABLE TO FIND A CAUSE AND THE CHECK ENGINE LIGHT GOES OFF.

THE CAR HAS VERY SERIOUS ISSUES WITH THE TRANSMISSION. WHEN DRIVING IT JERKS VIOLENTLY WHEN SWITCHING GEARS FROM 2ND TO 3RD GEAR AND SOME TIMES TO THE 4TH GEAR. THE DASHBOARD SOME TIMES SHOWS THE CAR HAS SWITCHED TO THE 3RD GEAR WHILE THE CAR IS STILL REVVING ABNORMALLY HIGH IN 2ND GEAR. THE TRANSMISSION HAS SOME VERY SERIOUS AND POTENTIALLY DEADLY ISSUES. THIS ISSUES TEND TO OCCUR FREQUENTLY WHEN ACCELERATING FROM A STOP. (THE CAR'S ACCELERATION IS VERY WEAK, I DON'T KNOW IF THIS IS RELATED TO THE ISSUE OR NOT )

TL* THE CONTACT OWNS A 2009 MAZDA 6. WHEN THE BRAKE PEDAL WAS ENGAGED, THE VEHICLE CONTINUED TO REV WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 118,000.

WHILE DRIVING AT NIGHT ON MULTIPLE OCCASIONS ONE OR BOTH HEADLIGHTS WOULD JUST GO OUT PRESENTING A VERY DANGEROUS SAFETY ISSUE. THIS HAS RESULTED IN MULTIPLE HEADLIGHT REPLACEMENTS, 7 TIMES IN 5 YEARS. THIS PROBLEM HAS OCCURRED ON CITY, HIGHWAY, AND COUNTRY ROADS. PRESENT MECHANICAL SHOP HAS NO IDEA WHY SINCE ALL ELECTRICAL SYSTEMS SEEM TO BE WORKING PROPERLY. I HAVE THE RECEIPTS FOR THE HEADLIGHT REPLACEMENTS IF YOU SHOULD NEED THEM. I HAD THE HEADLIGHTS REPLACED IN OCTOBER OF 2016 DUE TO GOING OUT ON A COUNTRY ROAD WITHOUT STREETLIGHTS FORCING ME TO DRIVE WITH THE HIGH BEAMS ON AND THEN I HAD TO REPLACE THEM AGAIN IN FEBRUARY 19TH OF 2017 FOR GOING OUT AGAIN NOW AFTER ONLY 1000 MILES SINCE FEBRUARY I HAD TO REPLACE THE LEFT HEADLIGHT FOR GOING OUT TODAY MARCH 21ST, 2017. LIKE I LISTED EARLIER THIS IS THE 7TH TIME IN 5 YEARS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V012000 (AIR BAGS) AND 16V593000 (SUSPENSION). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.