MAZDA Complaints

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

PASSENGER SIDE REAR WHEEL WELL IS EXTREMELY RUSTED OUT AND CAUSED REAR SHOCK MOUNT TO BREAK CAUSING VEHICLE TO BE UNSAFE TO DRIVE. SHOCK MOUNT BROKE WHILE DRIVING NORMALLY ON CITY STREETS. DETERMINED EXTENT OF RUST DAMAGE AFTER THIS EVENT. THE DRIVER SIDE REAR WHEEL WELL APPEARS TO BE IN MUCH BETTER SHAPE. RESEARCHING IF ANYTHING SIMILAR HAS OCCURRED TO OTHER PEOPLE UNCOVERED FOR ME THAT THIS ISSUE IS CONSISTENT WITH THE 2001 TO 2004 RECALL OF MAZDA TRIBUTES AND SHOULD BE EXTENDED TO THE 2005 MAZDA TRIBUTE.

I BROUGHT MY VEHICLE TO MAZDA AT SANSONE RT 1 AUTOMALL AVENEL, NJ 732-587-1100 TO HAVE THE STEERING WHEEL PROBLEM ADDRESSED. THIS IS THE SECOND TIME THIS IS HAPPENING SINCE HAVING BOUGHT THIS VEHICLE BRAND NEW. THE REPLACED THE STEERING WHEEL FOR THE SAME ISSUE LAST YEAR. SINCE THE REPLACEMENT ONE WAS INSTALLED, THE WHEEL IS PEELING AGAIN. THIS IS A LEASED VEHICLE AND I AM CONCERNED THAT I WILL BE FINED ON THE RETURN PART AT THE END OF THE AGREEMENT. I DO NOT WEAR RINGS, I AM NOT MARRIED, AND I DO NOT USE CHEAP SOAP/HAND CREAM BECAUSE THEY ASKED ME IF I DO ANY OF THOSE THINGS. IT IS PEELING IN THE SAME SPOT AND GETS WORSE OVER TIME FROM NORMAL WEAR AND TEAR OF TURNING THE WHEEL. I BELIEVE THIS IS A MANUFACTURE DEFECT AND IT HAS NOT GAINED ENOUGH ATTENTION YET OR OTHER CONSUMERS MAY NOT REALIZE THIS IS A PROBLEM. MAZDA CORPORATE WAS AT MY DEALER WHEN THIS WAS LOOKED AT ON THE 16TH AND GAVE ME THE RESPONSE NOTATED IN THE THIRD PICTURE ATTACHED. I DO LOVE MY MAZDA. I ENJOY THE VEHICLE. I JUST WANT A SOLUTION TO THIS STEERING WHEEL PROBLEM SO IT CAN BE NORMAL LIKE ALL THE OTHER PARTS OF MY CAR. I KEEP MY VEHICLE CLEAN AND WELL KEPT. THIS HAS NEVER HAPPENED TO ME WITH A LEATHER STEERING WHEEL, AND I ALSO HAVE A 2016 KIA FORTE WITH A LEATHER STEERING WHEEL THAT DOES NOT HAVE THE SAME ISSUE LIKE MY MAZDA DOES. PLEASE HELP IF YOU CAN, THANK YOU IN ADVANCE!!

WOBBLY DRIVERS SEAT. CLUNKY SOUND WHEN TRUING. SOME TIMES MOVES ON TRACK BY ITSELF.PERSISTENT PROBLEM SINCE DAY OF PURCHASE.

THIS CAR HAS HAD MANY RANDOM COMPUTER PROBLEMS STARTING WITH TRANSMISSION LOCKING IN LOW GEAR UNTIL YOU STOP THE CAR AND RESTART. CAR SHUTS OFF DISPLAYING AUTOMATIC STOP BREAK GOT VERY HARD AND STEERING VERY HARD. MY DAUGHTER HAD AN ACCIDENT LAST WEEK 2/2/17 DUE TO VEHICLE LOSS OF POWER HARD BREAKING AND STEERING. CALLED MAZDA WITH NO RESPONSE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE: BODY) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL-WE BOUGHT A MAZDA 6 GRAN TOURING CAR IN 2010, VIN# [XXX]. IT CURRENTLY HAS ONLY 65,060 MILES. ON JULY 2016 WE RECEIVED A NOTICE THAT MAZDA CORP. DECIDED THAT A PASSENGER AIR BAG INFLATOR DEFECT EXISTS IN OUR CAR AND THAT THERE WAS A SAFETY RECALL ESPECIALLY FOR CARS IN CENTRAL FLORIDA BECAUSE OF CONSISTENT HIGH HUMIDITY. IN AUGUST WE TOOK THE CAR TO JENKINS MAZDA IN OCALA WHERE WE BOUGHT IT. THEY SAID THAT THEY WOULD TRY TO EXPEDITE THE REPLACEMENT BECAUSE IT WOULD BE DANGEROUS TO DRIVE.IN SEPTEMBER THE REPLACEMENT STILL HAD NOT COME SO THEY ASKED US TO STORE THE CAR WITH THEM. OUR CAR WAS THERE AT THE JENKINS MAZDA CAR LOT FOR MORE THAN 3 MONTHS. WE DID NOT USE THE CAR BECAUSE WE WERE AFRAID TO DRIVE IT. AAA CAME TO THE HOUSE AND TESTED THE BATTERY AND THEY CONCLUDED THAT BECAUSE IT WAS NOT USED FOR SEVERAL MONTHS THE BATTERY NEEDED TO BE REPLACED. HOWEVER, WE NOTICED THAT THE NAVIGATION SCREEN WAS GIVING A MESSAGE ?A PROGRAM CANNOT BE READ. PLEASE CONSULT DEALER.? WE CALLED [XXX] AND THEY SAID COMEBACK AND WHILE REPLACING THE AIR BAG PART THEY WOULD FIX THE NAVIGATION SCREEN.ON JANUARY 17 2017 THE PART WAS REPLACED, BUT THEY COULDN?T FIX THE NAVIGATION SCREEN. THEY THEN SAID THAT THEY WOULD TALK TO THEIR SERVICE REP IN JACKSONVILLE ABOUT IT.ON FEBRUARY 10 AFTER TRADING MANY PHONE CALLS WITH THE [XXX] SERVICE MGR. IN OCALA, HE SAID THAT AFTER TALKING TO HIS SERVICE REP IN JACKSONVILLE THE REP FELT THE SCREEN IS OUR RESPONSIBILITY AND THEY WOULDN?T REPAIR IT BUT INSTEAD PUT A NEW ONE IN FOR $5500. I FEEL THAT THE WHOLE SITUATION STARTED WITH MAZDA?S DEFECTIVE AIR BAG AND THE CAR BEING UNUSED AND INACTIVE FOR ALMOST 4 MONTHS SITTING ON THE [XXX] MAZDA LOT IN OCALA. A NEW BATTERY HAD TO BE INSTALLED BECAUSE THE CAR SAT ON THEIR LOT A LONG TIME [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2007 MAZDA CX-7. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VIBRATED AND MADE A KNOCKING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LOWER CONTROL ARMS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 MAZDA CX-7. WHILE DRIVING AT A LOW SPEED, A LOUD DRUM NOISE WAS HEARD UNDERNEATH THE VEHICLE. IN ADDITION, WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE PULLED TO THE RIGHT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.