MAZDA Complaints

TL* THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THE REAR BRAKE LIGHT HOUSING IN MY 2007 MAZDA 3 HATCHBACK IS MELTING. IT IS THE TOP RED LIGHT ON BOTH SIDES. THESE ARE STOCK BRAKE LIGHTS AND HAVE NEVER BEEN REPLACED. THE DEALERSHIP WILL NOT REPLACE FOR FREE EVEN THOUGH THIS IS A DESIGN FLAW AND SAFETY ISSUE FROM MAZDA. UPON FURTHER RESEARCH OF THIS ISSUE, THERE ARE MANY MAZDA 3 OWNERS WHO ALSO HAVE THIS ISSUE AND HAVE RUN INTO THE SAME ROAD BLOCKS ON GETTING IT FIXED BY MAZDA.

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED THAT THE A-PILLAR TRIM MOLDING WAS MELTING BETWEEN THE WINDOWS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE A-PILLAR TRIM MOLDING WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS NOT PARKED IN AREAS WHERE IT WAS EXPOSED TO EXCESSIVE HEAT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.

THE FOLLOWING HAS HAPPENED NUMEROUS TIMES ON MY 2016 MAZDA CX5 TOURING OVER THE COURSE OF ALMOST A YEAR. THE LAST INCIDENT OCCURRED ON OR ABOUT SEPTEMBER 23, 2016. 1) WHILE IN REVERSE, MOVING TO DRIVE, THERE IS A LAG BEFORE THE TRANSMISSION ENGAGES AND THEN LURCHES FORWARD. 2) FROM A STOP, THERE IS A LAG BEFORE THE TRANSMISSION ENGAGES, THE ENGINE REVS VERY LOUDLY AND THEN LURCHES FORWARD. 3) AT ANOTHER TIME, THE ENGINE REVS LOUDLY AND VERY HIGH WITH NO NOTICEABLE INCREASE IN SPEED AND THEN ALL OF A SUDDEN, IT SEEMS THAT THE TRANSMISSION ENGAGES. VERY DANGEROUS.

I HAD JUST COME OUT OF A TRAFFIC CIRCLE AND ENTERED A STRAIGHT STRETCH WHEN I HEARD A LOUD CRUNCHING SOUND. I WOULD ESTIMATE MY SPEED TO BE BETWEEN 15MPH AND 20 MPH .THE VEHICLE SHOOK BUT I WAS ABLE TO MOVE FORWARD BUT HAD DIFFICULTY STEERING AND COULD NOT BRAKE. THE CAR SPUTTERED TO A STOP THEN I HEARD A HISSING SOUND. WHEN I GOT OUT OF THE VEHICLE I SAW THE RIGHT FRONT WHEEL AT A RIGHT ANGLE TO THE FENDER AND FLUIDS LEAKING ONTO THE PAVEMENT. THE WHEEL WAS NO LONGER ATTACHED. THE TOW DRIVER REPORTED THAT IT TOOK HIM ONE HOUR TO LOAD THE VEHICLE ONTO A FLATBED BECAUSE THE AXLE KEPT POPPING OUT WHEN HE TRIED TO MOVE THE VEHICLE. RIDGEWAY TOWING TRANSPORTED THE VEHICLE TO INGRAM PARK MAZDA, SAN ANTONIO, TEXAS. THE TOW DRIVER TOOK PHOTOS BEFORE LOADING THE VEHICLE BUT I DO NOT HAVE THEM. THE LEFT AND RIGHT LOWER CONTROL ARMS HAD BEEN REPLACED IN JULY 2016 UNDER RECALL 8515G.

TL* THE CONTACT OWNS A 2010 MAZDA 3. WHILE DRIVING APPROXIMATELY 70 MPH, THE SERVICE TRANSMISSION INDICATOR ILLUMINATED AND THE VEHICLE SUDDENLY FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRACTION CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.

2005 MAZDA TRIBUTE REAR RIGHT WHEEL WELL RUSTED THROUGH SHOCK PROTRUDING INTO THE INTERIOR OF THE VEHICLE. CLEAR FACTORY DEFECT. MAZDA WILL NOT FIX THIS ISSUE.

WHILE DRIVING LOUD BANGING NOISE FROM REAR OF VEHICLE.RIGHT REAR INNER FENDER WELL AND SHOCK MOUNT RUSTED OUT. SHOCK MOUNT NO LONGER ATTACHED TO VEHICLE. POSSIBLE SUSPENSION COLLAPSE IF DRIVEN. MAZDA ISSUED A PREVIOUS RECALL ON MODELS UP TO 2004.

TL* THE CONTACT OWNS A 2005 MAZDA 6. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V345000 (AIR BAGS). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID. PARTS DISTRIBUTION DISCONNECT.

THE CAR HAD A CATASTROPHIC ELECTRICAL FAILURE, MAZDA IS UNABLE TO DIAGNOSE THE CAUSE. I HAVE ASKED MAZDA AND THE DEALER BY PHONE, EMAIL, AND POSTAL MAIL WHAT I SHOULD DO IF THIS OCCURS ON THE HIGHWAY. I HAVE GOTTEN NO RESPONSE FROM MAZDA. I AM CONCERNED THAT THIS IS A SAFETY ISSUE. WHILE DRIVING THE CAR ON A CITY STREET, DURING THE DAY OF 8/11/16,ALL THE INDICATOR LIGHTS FLASHED ON AND THE AIR CONDITIONER STOPPED. THE ENGINE WAS STILL RUNNING. I PULLED IN TO A PARKING LOT AND TURNED OFF THE ENGINE. I TRIED TO START IT AGAIN (PUSH BUTTON) AND NOTHING HAPPENED; NO LIGHTS, NO SOUNDS. I WAITED SEVERAL MINUTES AND TRIED TO START THE CAR AGAIN. THIS TIME IT STARTED. I TURNED IT OFF AND TRIED TO START IT AGAIN, NOTHING HAPPENED. I CALLED MAZDA ROADSIDE ASSISTANCE AND HAD THE CAR TOWED TO A DEALER. ON 8/20/16 THE DEALER TOLD ME THEY WERE UNABLE TO DIAGNOSE THE PROBLEM. IT SEEMED THAT MORE THAN 60 ERROR CODES HAD GONE ON A ONCE, BUT THEY COULD NOT FIND A CAUSE. I HAVE EMAILED AND WRITTEN TO MAZDA ASKING IF IT IS SAFE TO DRIVE THE CAR ON THE HIGHWAY, ASKING IF IT WERE TO HAPPEN AGAIN WOULD THE AND WHAT I SHOULD DO IF IT HAPPENS. MORE THAN A MONTH HAS PASSED AND I HAVE HAD NO RESPONSE FROM MAZDA.