MAZDA Complaints

DASHBOARD MELTING. THE DASHBOARD HAS MELTED. IT CAUSES A SEVERE GLARE ON THE WINDSHIELD THAT MAKES IT DIFFICULT TO DRIVE AT TIME. HAVE HAD TO COVER UP WHEN THIS OCCURS.

HI, WE BOUGHT MAZDA CX-7 GRAND TOURING [VIN# LAST 8 DIGITS: [XXX] USED CAR DURING OCT 2014 IN FREMONT. THE CAR HAD AROUND 84K MILES. WE SPENT AROUND $13K THINKING GOOD FIT FOR KIDS SCHOOL DROP IN SHORT DISTANCE. HARDLY USED < 9K MILES IN 2 YEARS. TIMELY SERVICE HAS BEEN DONE. HOWEVER, RECENTLY SEEING CHECK ENGINE LIGHT ON WITH CODE P0303 [ENGINE-3] MISSFIRES. REPLACED SPARK PLUGS, PERFORM FLUID SYSTEM CLEANING, REPLACE THROTTLE BODY SPENDING CLOSE TO $1500+. CHECK ENGINE STILL STAYS ON EVEN AFTER THIS'. NOW FREMONT MAZDA DEALER RECOMMENDING TO REPLACE THE ENGINE [WHICH COSTS AROUND $9K]. LATER DID SOME STUDY ON WEB AND LEARNT THAT MAZDA CX-7 IS VERY WELL KNOWN FOR THIS ISSUES AND THAT IS THE REASON MAZDA HAS DISCONTINUED THE CX-7 MODEL KNOWING INTERNAL TURBO RELATED ISSUES. CUSTOMERS BUY CARS BASED ON SEARCH AND RELIABILITY CONSIDERING LONG TERM USAGE [LIKE OTHER CARS WHICH RUNS MORE THAN 150K MILES] AND NOT EXPECTED THIS. IT'S PAIN TO SEE NOT HARDLY USED 10K+ MILES EVEN AFTER SPENDING $15K. MAZDA SHOULD ACCEPT THEIR ENGINE DESIGN ISSUE AND DO SOME CREDIT TO LOST COSTUMER. TO KEEP THIS CUSTOMER [ME] WITH MAZDA, MAZDA SHOULD REFUND THE TOTAL CUSTOMER EXPENSES AND ALLOW HIM TO BY NEW MAZDA LATEST VERSION BY PAYING DIFFERENCE AMOUNT. HAVE ATTACHED RECENT DOCUMENTS FROM FREMONT-MAZDA DEALER FOR YOUR REVIEW AND SUPPORT. HIGHLY APPRECIATE YOUR UNDERSTANDING AND HELPING THE CUSTOMER. HOME ADDRESS: [XXX] CELL: [XXX] EMAIL: [XXX] CAR DETAILS: MAZDA CX-7 GRAND TOURING. VIN# LAST 8 DIGITS: [XXX] APPRX MILES: 96K+ REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AIR BAGS AND BAD TIRES - I HYDROPLANED ON AN INTERSTATE AND TOTALED MY CAR AND ANOTHER VEHICLE. I LOST CONTROL AND HIT THE OTHER VEHICLE WITH THE FRONT OF MY CAR AND CONTINUED TO GO UP A 30FT EMBANKMENT. ON THE WAY BACK DOWN I TOOK OUT A VERY LARGE METAL LIGHT POLE WITH THE FRONT OF MY CAR AND THE AIR BAGS NEVER DEPLOYED. AFTER INSPECTION OF MY CAR MY TIRES WERE BAD. I JUST BOUGHT THE CAR BRAND NEW IN 7 MONTHS AGO.

ON 8/5/16 THE VEHICLE WAS BOUGHT INTO A MAZDA DEALER FOR A GASOLINE ODOR & ENGINE CODE # PO455. IT WAS DETERMINED THAT A SPLIT FUEL PUMP RETAINING ALLOWED THE FUEL PUMP TO SEPARATE FROM THE FUEL TANK CAUSING GASOLINE TO LEAK. FORTUNATELY THE VEHICLE DID NOT CATCH ON FIRE. THANK GOODNESS. I MAY NOT HAVE HAD A SON TODAY. THE REPAIR CAME TO OVER $500.00. MAZDA DOES NOT FEEL OBLIGATED TO COVER THE FULL COST. IN MY OPINION THIS IS NOT A MAINTENANCE ITEM BUT A DEFINITE SAFETY DEFECT.

MY DRIVERS SIDE SEAT BRACKET HAS BROKEN CAUSING THE SEAT TO ROCK SLIGHTLY. ALSO, THE DASHBOARD APPEARS TO BE MELTING WITH A SHINY STICKY SPOT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MAZDA CX-9. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 12/12/16*LJ

MY 2004 MAZDA TRIBUTE (JUST LIKE A FORD ESCAPE) HAS TOTALLY RUSTED OUT ON THE PASSENGER BACK WHEEL WELL.MY HUSBAND WAS DOING ABOUT 20 MPH AND HEARD THE LOUD BANG! THE SHOCK MOUNTING IS COMPLETELY RUSTED AWAY AND BANGS AGAINST THE CAR AND PROVIDES NO STABILIZING CONTROL. I FOUND A BUNCH OF COMPLAINTS AFTER I GOOGLED IT - ALL RIGHT REAR! THE FRONT WAS RECALLED BUT WHY NOT REAR? OUR MECHANIC SAID IT WAS BASICALLY TOTALED. AND GOOD LUCK TRYING TO FIND SOMEONE TO FIX IT! IT CAN NOT BE DRIVEN AT ALL! CANT SELL IT OR TRADE IT IN! AND WE CANT FIND ANYONE TO TOUCH IT! MAZDA'S RESPONSE WAS THEY CAN HOOK US UP WITH A SALESMAN TO PURCHASE ANOTHER MAZDA. REALLY?????????????

TL* THE CONTACT OWNS A 2010 MAZDA CX-7. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE UNDERNEATH THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE NOISE WAS COMING FROM THE BRAKES. THE TECHNICIAN STATED THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION) WOULD NOT BE PERFORMED UNLESS THERE WAS AN EXISTING FAILURE WITH THE RECALLED COMPONENT. THE FAILURE MILEAGE WAS 66,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WE HEARD A LOUD DRUBBING SOUND, LIKE THE BACK SEAT HAD COME UNDONE. IN FACT, THE UNDERNEATH OF THE SEAT, UNDER THE CAR HAD BECOME SO RUSTED THAT THE SHOCK WAS DETACHED FROM THE REST OF THE CAR, WHICH WAS MAKING THAT SOUND. I WAS DRIVING WITH MY KIDS IN THE CAR FOR 100'S OF MILES LIKE THIS! MAZDA HAD A RECALL ON 2002-2004 MAZDA TRIBUTES BUT DID NOT INCLUDE MY MAZDA 2005, THOUGH MADE IN 2004 AND HAS THE SAME ISSUES AS THE RECALL, RUST IN THE WHEEL WELL. MAZDA WILL NOT FIX IT AND WILL NOT PAY FOR IT SINCE I HAD TO FIX IT. I PAID $1,086 TO FIX THIS, BEING WITHOUT A CAR FOR A MONTH. I WAS LUCKY THAT IT WAS THIS CHEAP, ONLY BECAUSE THEY GAVE ME A BREAK. IT WAS ESTIMATED TO BE OVER $2K. EVEN THE CLERK AT MAZDA SAID THESE VEHICLES "ARE ALL KNOWN TO RUST", SO I CAN OBVIOUSLY SUE MAZDA ON JUST THAT TESTIMONY, BUT OTHERWISE, I HAVE NO RECOURSE EXCEPT TO PAY FOR THIS AND WAIT AND HOPE THAT A RECALL WILL PAY ME BACK SOME DAY.