MAZDA Complaints

MAZDA IS REFUSING TO FIX THE RECALL ON MY VEHICLE SAYING THAT IT'S NOT A SAFETY RECALL. THE LAST TIME I CHECKED THE LOWER CONTROL ARMS SEPARATING FROM THE BALL JOINTS WAS A SAFETY ISSUE. I HAVE CALLED THE DEALER AND THEY CAN'T GET THE PART OR DON'T WANT TO THEY TOLD ME THE FIRST TIME IT WAS THE BRAKES POPPING AND NOW THEY SAY NOTHING IS WRONG WITH IT AT ALL. MAZDA CORPORATE DOESN'T SEEM LIKE THEY CARE EITHER. THEY TOLD ME IT WAS SAFE TO DRIVE NOT TO WORRY ABOUT IT. MY VEHICLE IS MAKING POPPING NOISES IN THE FRONT END AND THEY DON'T WANT TO FIX IT. THEY WANT TO PAWN IT OFF ON ANOTHER PART OF THE VEHICLE.

TL* THE CONTACT OWNS A 2006 MAZDA 3. WHILE DRIVING, THE VEHICLE DOWNSHIFTED INTO THIRD GEAR AND THE TRANSMISSION INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 163,000.

WINDSHIELD CRACKED WHEN DRIVING AT HIGHWAY SPEED WITH NO IMMEDIATE TRAFFIC IN THE AREA. CRACK OCCURRED DURING MORNING TRANSITION FROM COOL TEMPERATURES TO ABOUT 20 DEGREE WARMER. HEARD A SMALL POP AND THEN SAW THE CRACK GROW UNTIL IT EXTENDED FROM THE FRAME TO ABOUT HALF WAY ACROSS THE PASSENGER SIDE. IF THE THE CRACK WAS CAUSED BY AN IMPACT THE ROCK OR DEBRIS WAS INCREDIBLY SMALL AS THERE IS ONLY A SLIGHT DEPRESSION IN ONE PART OF THE CRACK.

BRAKES FELT HARD/STIFF AND VEHICLE DIDN'T STOP AS EXPECTED. ALMOST HIT ANOTHER CAR. HAD TO APPLY BRAKES MULTIPLE TIMES TO SLOW DOWN.

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 MAZDA MPV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V354000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MAZDA RECALL #: 9516E / NHTSA RECALL #: 16V-356 MAY 25, 2016 SAFETY RISK: AN INFLATOR RUPTURE MAY RESULT IN METAL FRAGMENTS STRIKING THE VEHICLE OCCUPANTS, RESULTING IN SERIOUS INJURY OR DEATH. MAZDA RECALL #: 9716H AUG 10, 2016 SAFETY RISK: THE VEHICLE MAY EXPERIENCE SIGNIFICANT LOSS OF STEERING CONTROL, INCREASING THE RISK OF A CRASH. BOTH ARE RECALLS THAT STATE THEY MAY RESULT IN CAUSING THE VEHICLE TO CRASH OR CAUSE SERIOUS HARM TO THE OCCUPANTS IN THE EVENT OF A CRASH. BOTH ARE LISTED AS INCOMPLETE; REMEDY NOT YET AVAILABLE. THE MANUFACTURE SHOULD HAVE TO CORRECT THESE ISSUES ASAP. THE SECOND STATES ON THE FORM MAILED TO OUR HOME "UNTIL THIS REPAIR IS PERFORMED, DO NOT ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT." HOW IS THAT ACCEPTABLE WHEN THEY ARE AWARE OF THE ISSUE? THANKS IN ADVANCE FOR LOOKING INTO THESE ISSUES. MY DESIRED RESOLUTION IS TO TAKE THE VEHICLE ASAP TO GET THEM CORRECTED.

CURRENTLY, I HAVE BEEN WAITING FOR A REPLACEMENT DASHBOARD FOR THE LAST TWO YEARS. THE RIGHT SIDE OF MY DASH BOARD IS MELTED. APPARENTLY IT IS A FACTORY DEFECT IN MY MODEL CAR. TWO YEARS AGO THE DEALERSHIP TOOK PICTURES, SENT IN THE CLAIM, AND I STARTED WAITING. SINCE THEN I HAVE RECEIVED AT LEAST TWO LETTERS TO UPDATE ME TO THE FACT THAT THE PART STILL IS NOT AVAILABLE. SO I CONTINUE TO DRIVE AROUND WITH A MELTED DASH BOARD, WHICH BY THE WAY IS A STICKY MESS. NOW, AS IF TO ADD INSULT TO INJURY, I HAVE RECEIVED A NOTICE THAT MY PASSENGER AIR BAG INFLATOR NEEDS TO BE REPLACED. YET AGAIN, THE PART IS UNAVAILABLE AND I WILL SOMEDAY RECEIVE NOTIFICATION WHEN THE PART IS AVAILABLE. EVEN MORE OUTRAGEOUS IS THAT THE LETTER SAYS, "UNTIL THIS REPAIR IS PERFORMED, DO NOT ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT. IT HAS BEEN MONTHS AND STILL NO LETTER CONCERNING THE PART BEING CORRECTED.

DRIVER SIDE WINDOW EXPLODED . I WAS DRIVING ON THE HIGHWAY WHEN I HEARD A BANG LIKE A GUNSHOT AND MY WINDOW WENT TO,PIECES.

SO I WAS BACKING UP FROM A PARKING SPACE ON A SHOPPING CENTER AND MY BRAKE PEDAL ON MY MAZDA CX-9 DID NOT STOP IMMEDIATELY. DUE TO THIS PROBLEM I BUMP IN TO SOME ONE ELSE'S CAR. THE PEDAL HAS TURN SO HARD IT WAS DIFFICULT FOR FRACTIONS OF SECONDS TO KNOW WHAT WAS GOING ON. AFTER THE INCIDENT WITH HAVING AN ISSUE WITH THE BRAKE PEDAL. I NOTICE BESIDE BEEN HARD IT STARTED MAKING A SQUEAKY NOICE AND ALSO LIKE AND AIR SOUND UNDER THE DASH BOARD. I FOUND OUT THERE WAS A CLASS ACTION AGAINS MAZDA FOR THEIR BRAKE BOOSTER ON THIS MODEL AND SURE ENOUGH, THAT'S WHAT IT WAS, I'M JUST SO BLESSED IT HAPPENS IN A PARKING LOT AND NOT ON THE FREEWAY. SO I CALLED MAZDA AND THEY SAID THEY WILL COVER THE PART BUT I HAVE TO PAY FOR THE WORK DONE TO THE VEHICLE. SO I DID A RESEARCH ON PRICING AND I FOUND OUT MAZDA IS CHARGING $269.00 FOR THE WOK DONE, SUPPOSEDLY THEM COVERING THE PART, AND OUTSIDE THAT IS JUST AROUND THE SAME PRICE ELSE WHERE. NOT ONLY THAT THEY DID NOT COVER EVERYTHING MOST LIKELY MY INSURANCE MAY GO UP AND TO ADD TO THE PROBLEM THEY WILL CHARGE ME FOR RENTING A CAR WHILE THEY FIX IT. THERE IS NO HELP WITH A PART THAT SHOULD NOT HAVE ANY PROBLEMS IN THE TIME FRAME OF THE YEAR OF THIS VEHICLES. AND IT WAS MANUFACTURE DEFECT.

A FEW MONTHS AGO, I BUMPED A PICKUP TRUCK - AT PERHAPS 2 OR 3 MPH. AIR BAGS DIDN'T DEPLOY, BUT MY CAR SUSTAINED OVER $4,000 IN BODY DAMAGE FROM THIS VERY MINOR INCIDENT. YESTERDAY, I CAME BACK FROM THE STORE AND FOUND THAT SOMEONE HAD BACKED INTO THE FRONT OF THE CAR WITH AN SUV OR SOMETHING, AND THE WHOLE LEFT FRONT OF THE CAR IS PUSHED OVER ALMOST TWO INCHES TO THE LEFT. THE PAINT IS BARELY SCRATCHED! NO GLASS OR PLASTIC IS BROKEN, BUT THE FRONT OF THIS CAR IS JUST ASTONISHINGLY FRAGILE. AS I UNDERSTAND IT, CARS ARE SUPPOSED TO HAVE 5 MPH BUMPERS SO VERY MINOR PARKING LOT INCIDENTS LIKE THESE DON'T RESULT IN HUGE DAMAGES. THIS THING IS SO DELICATE THAT SO MUCH AS LOOKING AT IT HARD RESULTS IN SERIOUS DAMAGE. I DON'T THINK THE REQUIRED 5 MPH BUMPERS ARE DOING ANYTHING AT ALL AND ARE COMPLETELY INEFFECTIVE. YOU COULD TOTAL THIS CAR BY RUNNING INTO IT WITH A SHOPPING CART, AND THAT IS NOT ACCEPTABLE.