MAZDA Complaints

The Infotainment System will randomly change radio stations while driving, or start scanning through the various system menus, and on at least in one case, started randomly making phone calls from a connected phone. This creates a major distraction while driving. This has been looked at by the dealership and would cost $1500 for the system repair. I understand that this is a known problem.

The backup camera did not beep as I backed into a mailbox. The emergency braking also did not activate. The following day when I used the backup camera it was displaying an image of somewhere I had parked prior (it was not the real time image). The wrong image stayed displayed despite turning the car off and back on multiple times.

An indentation in the rear bumper may be noticed SAME AS sa035/22 BUT DEALER said is not applicable to my vehicle even when is the same deffect.

Dealership service department found a cracked cylinder head. This issue has been reported to NHTSA by Mazda. The car is being serviced and this issue was found. I’m attaching photos and also report from dealership l.

I pulled into my parking space in front of garage door, I came to a complete stop and positively without any doubt, put my foot on the brake. As I shifted to park, all of a sudden engine loudly revved up and car suddenly and quickly accelerated through garage door. I want to make it perfectly clear, I DID NOT HAVE MY FOOT ACCIDENTLY ON THE ACCELERATOR WHEN CAR SUDDENLY ACCELERATED. Mazda checked the car and said nothing was wrong with the car. This has happened to many other people with Mazda and other makes and people are told too many times that there is nothing wrong the car when it clearly is not human error.

While driving my vehicle the systems sensors are affected by nearby drivers which cause the car to stall in the middle of traffic going between 40 and 75 miles per hour.

I have reason to believe the dealership I bought my vehicle from rolled back my odometer. Upon checking my carfax information, 12/01/24, the odometer read 161,142, which the dealership did own my vehicle at this time. When I bought this car in April of 2025, the odometer was reading 130,000.

To Whom It May Concern, I am writing to formally report a potential safety issue with my 2022 Mazda CX-9, which is a Certified Pre-Owned (CPO) vehicle under limited warranty until March 2026 and powertrain warranty until March 2029. It has 36,000 miles on it. Recently, I noticed a crack forming near the front combination light on the front bumper. The vehicle has not been involved in any accident, collision, or external impact. Upon researching, I found TSB Bulletin No.: 09-022/20, titled FRONT BUMPER CRACKED NEAR THE FRONT FENDER/FRONT COMBINATION LIGHT, which addresses similar cracks in 2016–2019 CX-9 models (VINs lower than JM3TC******306028). Although my vehicle falls outside the bulletin’s specified range, the crack appears identical in location and nature—suggesting a possible design or material stress issue that may extend beyond the listed VINs. When I brought this to the dealership’s attention, they declined coverage under warranty, citing the TSB’s limited applicability. Mazda corporate echoed the same response. I find this deeply concerning. Why is this issue being dismissed based solely on VIN range, without a proper inspection or consideration of safety implications? The crack is adjacent to lighting components and could compromise structural integrity. This is not a cosmetic flaw—it’s a potential safety hazard. I respectfully request that NHTSA investigate this matter and help facilitate a resolution, including repair or replacement of the bumper. It is disappointing that safety concerns are being overlooked in favor of technical exclusions and cost considerations. I urge NHTSA to consider expanding the scope of investigation to include newer CX-9 models not currently covered by the TSB. Importantly, I’ve seen many other CX-9 owners reporting similar bumper cracks in vehicles outside the TSB VIN range, particularly in Facebook owner groups. This suggests the issue may be more widespread than currently acknowledged and deserves broader attention.

While traveling eastbound on GA-20, I signaled to change lanes with my hands in the 9 and 3 position. I don't hold the wheel in a death grip like some people do, as I am confident with my vehicle and my skills. As I am changing lanes at 62 mph the car jerked the wheel to the right while flashing a warning that I need to hold the wheel. This has happened multiple times even though I am in complete control of the vehicle and very comfortable with my hand position. The car should NEVER jerk the wheel like that unexpectedly. I have lane departure turned off for this reason.

On August 15, 2025, my 2010 Mazda 3 began displaying the ABS warning light intermittently while driving. The ABS system is a critical safety feature, and when the light comes on, I am unsure if the braking system will function properly in an emergency. I scanned the vehicle using a Foxwell diagnostic tool and retrieved the following ABS-related fault codes: C0020:1C-2B – ABS Pump Motor Control Circuit U0425:62-60 – Invalid Data Received from IPC/ABS Control Module U0140:00-28 – Lost Communication with Body Control Module These issues are consistent with Mazda Technical Service Bulletin 04-002/13 (July 17, 2013), which documents ABS pump motor failures caused by poor motor brush contact. This is a serious safety concern because the ABS system fails without warning, leaving the driver and passengers at risk of brake loss in critical conditions. Why this should be investigated: The defect occurs intermittently, making it difficult to predict or reproduce. It matches a known documented defect acknowledged by Mazda in TSB 04-002/13. Other owners have reported similar ABS pump failures in Mazda vehicles of this generation. The failure compromises safe braking and should be treated as a safety defect warranting investigation and possible recall. Action Requested: I am requesting that NHTSA investigate this recurring ABS pump/motor failure in 2010 Mazda 3 vehicles and determine whether a recall should be issued to address this known defect.