2021 MERCEDES-BENZ GLE 580 Complaints

My Mercedes GLE 580 experienced a complete failure of the 48V battery system due to the exact defect outlined in NHTSA Recall Campaign 24V207 (defective 48V ground connection causing high resistance and fire risk). The official status for my VIN shows 'Recall Incomplete.' The vehicle is currently at Mercedes-Benz of Barrington. The dealership is actively refusing to remedy this safety recall under warranty and is attempting to charge me $5,313 out of pocket for the battery replacement. Furthermore, the dealership refuses to submit the correct diagnostic error code (B183371) to my extended warranty provider to block coverage. My family has been left completely stranded without transportation for 7 days, and the manufacturer refuses to provide a loaner vehicle while the vehicle is unsafe to drive due to this fire hazard recall.

Many times while driving a warning pops up in the driver interface that the camera view is restricted, including an icon implying that the AEB system is "unavailable." Funny thing is there is never any obstruction of the camera that I can tell. So I told the service rep at the dealer, including showing him a pic of the error message and the repair order just said, "unable to replicate" with nothing done. So unusual that mine is the only Mercedes vehicle that does this! Also emailed corporate through the special purpose link on the website and got no response. I'm sure that Mercedes is working diligently behind the scenes to fix this problem because they value the safety of their customers so highly, but I just thought I would let you know as well.