MERCURY Complaints

This is an update to the complaint from June- Because I have to compensate manually for the electric power steering, I’ve aggravated upper back injuries and strained hip muscles I incurred from work. I have to attend physical therapy for those injuries now, but it’s useless if my only mode of transportation prolongs my recovery.—— My 2009 Mercury Mariner’s steering wheel started locking up 3 months ago, and it’s hard to get the steering wheel and the tires to agree on one direction. I looked up the make and model to see if there was a safety recall for it and there was, but my VIN wasn’t included in the recall campaign, even though it fits the criteria exactly. ///Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.

The contact owns a 2010 Mercury Milan. The contact stated while driving at various speeds, the steering wheel was difficult to turn. Additionally, the contact stated while driving 30-35 MPH, the steering wheel seized inadvertently. There were no warning lights illuminated. The contacted depressed the brake pedal and pulled over to the side of the road and parked the vehicle. The contact stated that upon returning to the vehicle, the vehicle was restarted, and the steering wheel was no longer seized, but the steering wheel was difficult to turn. The contact was able to drive the vehicle; however, the failure recurred while driving. The dealer was notified of the failure and informed the contact that the failure was related to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

On [XXX] I was driving this recently purchased Grand marquis . On [XXX] here in San Antonio around ten at night I hit the brakes and something under the hood compartment blew up and it cocked the car . I was trapped inside and when I finally was able to get my seatbelt released I had to break the window with my head . The previous week I reached out to ford and they told me they would address the issue and that they would call me back and that was to no avail. i reached out to ford and at first I was told I would be helped and then a man came on the phone yelling that my vehicle . I need help with resol this issue . My car is totaled and I’m hurting and it’s because of a car with recalls that are a fire haz and dangerous to be put on the road Thank you and God Bless . was not under any recalls The car had been parked for over ten years beca when the orig owner bought it it had issues with the cruise control and the brakes and the engine and the lights . I investigated about and hazards the car was demonstrating and upon further consideration my instinct told me this car was defected and was a big problem waiting to happen INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2010 Mercury Milan. The contact stated while driving at approximately 45 MPH while turning the steering wheel to the right, the steering warning illuminated, and the steering wheel became difficult to turn. The contact stopped and turned off the vehicle and the power steering function returned. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was informed of the failure. The failure mileage was approximately 126,000.

The contact owns a 2010 Mercury Milan. The contact stated that while operating the vehicle, the "Check Brake System" and "Service Advance Track" messages remained displayed. The cause of the failure was not yet determined. The contact indicated that the failure had occurred days after the vehicle was repaired under NHTSA Campaign Number: 19V904000 (SERVICE BRAKES, HYDRAULIC). The manufacturer and local dealer were notified of the failure. The failure mileage was 240,000.

The contact owns a 2008 Mercury Mariner. The contact stated upon starting the vehicle, the steering wheel was significantly difficult to turn. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where the contact was informed that the electric power steering had failed. The mechanic determined that the failure was related to NHTSA Campaign Number: 14V284000 (Steering). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 104,392.

The contact owns a 2005 Mercury Grand Marquis. The contact stated that while driving at undisclosed speeds, the headlights flickered after approximately a minute. The headlights continued to turn on and off independently. The headlights eventually became inoperable. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 15V861000 (Exterior Lighting); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 85,000. Parts distribution disconnect.

The contact owns a 2009 Mercury Mariner. The contact stated that while her son was driving at various speeds, the vehicle intermittently experienced a loss of power steering assist. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 170,000.

The power steering on my vehicle has failed and the repair shop stated there is an expired recall for the steering on this vehicle from 2014. I bought my vehicle (2009 Mercury Mariner) 1 year ago. VIN: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

started vehicle, "power steering assist fault" message appeared on dash message center, unable to turn steering wheel. Turn car off, waited, turn back on, message appeared again. tried an additional 3 times, same results. Had to leave the car where i was visiting.