MERCURY Complaints

The contact owns a 2006 Mercury Grand Marquis. The contact stated that while stopped at a stop sign and attempting to accelerate, the vehicle failed to accelerate as intended. The contact stated that there was a loud clanking sound coming from the vehicle. The vehicle was towed to an independent mechanic where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,000.

Steering went out on vehicle, very difficult to steer. Got it to the dealership, they say it is not in the recall. The power steering assist fault light came on and service advance trac. Is costing almost $1500 to fix.

This vehicle had a recall performed on it. In the recall, it states that the door does not latch properly in colder weather. Vehicle has been brought to the dealership. They have stated that they have performed the recall service. But when the car is driven, the door still does not latch which causes a safety issue because it will open randomly. This has been brought to Ford’s attention and they have not been able to help with a solution.

The contact owns a 2009 Mercury Mariner. The contact stated while attempting to drive out of the driveway, the vehicle stalled and lost power. The contact stated that several unknown warning lights were illuminated. The vehicle was then driven to an independent mechanic to be diagnosed. The vehicle was diagnosed with electric power steering failure. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 233,812.

The contact owns a 2009 Mercury Milan. The contact stated while driving at an undisclosed speed, the brake pedal was depressed and traveled to the floorboard. There was no warning light illuminated. The contact engaged the parking brake to stop the vehicle. The vehicle was restarted. The vehicle was taken to the dealer where it was diagnosed and determined that the ABS hydraulic control unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The approximate failure mileage was 100,000.

The contact owns a 2008 Mercury Mariner. The contact stated that while driving at 55 -60 MPH, the power steering failed. The steering wheel became increasingly difficult to maneuver. The vehicle was turned off while the contact inspected the vehicle. The vehicle was restarted but a short distance afterwards the failure reoccurred. No warning lights illuminated. The contact called the dealer who informed them the vehicle was included in a recall for the vehicle, NHTSA Campaign Number: 14V284000 (Steering), approximately 10 years ago, which had a software update as the remedy. The dealer confirmed the remedy had already been completed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 220.000.

The contact owns a 2003 Mercury Grand Marquis. The contact stated that while driving at an undisclosed speed, the front headlights shutoff independently while turned on. No warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact who is an independent mechanic determined that the lighting control module (LCM) needed to be replaced. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 15V861000 (Exterior Lighting); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 285,000.

I've been reading on all these recalls for my car and only one recall was fix which was when I took care of it but these past recalls on my car, and some of the recalls match up to the way my car is acting like and I bought this car used and I am concerned about the recalls and not being fix I would like to get my car checked for the past recalls on it bc I don't want to drive a car that has recalls that's not been fix and I do not want to put my life or anyone else in danger

Power steering stopped working completely.... was taking a turn and the steering became stiff and shook a little and went back to normal. Parked the car. started the car 2 hours later and steering completely stiff... no power steering. a quick google search of this common issue will tell you : Ford owners forum groups with the same issue, complain that Ford apparently only did reprogramming and did not replace the actual part causing the issue, when checking the codes, it did not show the failure yet, so they reprogrammed the unit to check the box Ford completed the safety recall. Recall 14V284000: Loss Of Power Steering Assist NHTSA Campaign ID Number: 14V284000 "STEERING:ELECTRIC POWER ASSIST SYSTEM" (5/28/2014) Summary: Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist. Consequence: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash. Remedy: Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford’s number for this recall is 14S05. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2002 Mercury Grand Marquis. The contact stated that after securely latching the seat belt, the driver's side front and passenger's side front seat belt buckles unintendedly unlatched. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 01V227001 (Seat Belts). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The approximate failure mileage was 100,000.